Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Landlord
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Sign Up13:44 PM, 5th December 2013, About 11 years ago
Reply to the comment left by "Richard Adams" at "05/12/2013 - 13:25":
Ok Richard - cheers.
Will post on here if/when I get a response
Mark Alexander - Founder of Property118
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Sign Up13:50 PM, 5th December 2013, About 11 years ago
Reply to the comment left by "All BankersAreBarstewards Smith" at "05/12/2013 - 13:10":
There is a method in my madness, fear not, there's a lot more where that came from! 🙂
My preference now would be for West Brom to realise that Court Action is futile for them. They will simply be using funds which could otherwise be paid in interest to to the elderly, widows and orphans as opposed to frittering it away on fighting a battle they cannot win. On this basis it would be nice if they were to back-track, apologise for their error and reverse their decision for all 6,700 borrowers.
If this happens, the money held by Justin would be refunded to the contributors, less expenses to date shared pro-rata of course.
Like all good landlords I am a great believer in fair play. Some landlords have not joined the campaign but they should be treated fairly and in accordance with their contracts just like the rest of us. The fact that West Brom could waste so much of their members funds on a pointless legal battle annoys me.
Tis the season of goodwill so I am offering an Olive branch to the West Brom, not that their Directors deserve it but their members do.
.
The Man From Nowhere
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Sign Up13:57 PM, 5th December 2013, About 11 years ago
Reply to the comment left by "Mark Alexander" at "05/12/2013 - 12:14":
In his letter to George Eustive MP, Andrew Jones hasn't done the West Brom any favours by referring to the fact that the Bank of England will be keeping the base rate where it is now for a while and the very adverse impact that this is having on the performance of the West Bromwich Group. In essence, he's saying landlords (who are also the customers of the society) are benefiting from their BTL trackers to the detriment of the society. In other words, (with the benefit of hindsight) landlords made a good business decision by opting for these BTL trackers and the Society made a bad business decision by mispricing the deals at the time they were sold.
Come to think of it, the letter from Andrew Jones dated 15 November 2013 is a nice bit of evidence (from a senior employee (Group Risk Director) and on letter headed paper. Thank you very much!) as to the real reasons behind the West Brom's actions in raising the rate on the BTL tracker mortgages i.e. how unprofitable these mortgages have become for the West Brom.
If West Brom's legal team even attempt to run the "very adverse impact on the performance of the West Brom" argument at court, I'll wet myself laughing because I can guess what the response of the judge will be.
Cry me a river.
Appalled Landlord
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Sign Up14:01 PM, 5th December 2013, About 11 years ago
Reply to the comment left by "Mark Alexander" at "05/12/2013 - 12:14":
It must sorely trouble anyone with integrity to have to sign a letter claiming that Section 5 applies to our tracker mortgages. The list of such signatories keeps growing.
The Man From Nowhere
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Sign Up14:10 PM, 5th December 2013, About 11 years ago
Reply to the comment left by "All BankersAreBarstewards Smith" at "05/12/2013 - 13:10":
They would get everything as part of disclosure for the court case. It prevents any surprises or ambushes by either party at court.
Richard Adams
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Sign Up14:14 PM, 5th December 2013, About 11 years ago
Reply to the comment left by "Richard Kent " at "05/12/2013 - 13:42":
Actually Richard there has been much action over last couple of months by many members of this forum. According to their areas of contacts and expertise many have done plenty others not so much maybe. We all acknowledge what others have done and particularly what you are doing as a non directly affected borrower. Thank you from me for starters.
I cannot recollect any efforts being compromised by counterproductive comments, or finger pointing or indeed anything remotely divisive. Fact remains that this is a mud throwing against the wall exercise. We have to throw plenty to ensure some of it sticks realising that not all of it will. So we keep on throwing. We are succeeding but it is so frustrating to know that despite our efforts some WB borrowers, and brokers for that matter, remain blissfully unaware.
I use the word mud as an analogy not suggesting it in its derogatory form.
Richard Kent
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Sign Up14:22 PM, 5th December 2013, About 11 years ago
Reply to the comment left by "Richard Adams" at "05/12/2013 - 14:14":
@Richard A
Your comments seemed slightly ambiguous but I understand what you mean now.
I retract everything! 🙂
Although, I hope you can see the relevance of my comments and how they apply in some cases.
The Man From Nowhere
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Sign Up14:28 PM, 5th December 2013, About 11 years ago
Reply to the comment left by "Richard Kent " at "05/12/2013 - 13:42":
Thank you Richard for all your hard work and the effort you have put into making brokers aware of this campaign, especially as you are not personally affected by the rate hike.
It is important to make as many brokers aware of this campaign so they can advise their clients who have West Brom BTL tracker mortgages that are affected by this rate hike, and point them to us. I would want as many borrowers who are affected by the rate hike to be part of the group action and to benefit from a win at court despite the fact that no additional funds are required. It is no longer about fundraising but about protecting all those who have fallen victim to the West Brom's scandalous actions and ensuring that they don't have to fight the West Brom alone.
Last night I thought I'd do my bit to get the word out to mortgage advisers so I copied and pasted Mark's article "Important Message To Mortgage Advisers re West Brom Mortgage Company" and plastered it all over the forums on the Cherryfind website. I also posted appropriate feedback re: the conduct of the West Brom over at Cherryfind.
Every little helps!
Richard Kent
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Sign Up14:36 PM, 5th December 2013, About 11 years ago
Reply to the comment left by "The Man From Nowhere" at "05/12/2013 - 14:28":
@The Man From Nowhere
Thanks for your kind words.
Although, I was hoping to encourage enthusiasm from other people rather than encourage the personal praise. 🙂
Marshie Cyrus
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Sign Up15:02 PM, 5th December 2013, About 11 years ago
Hi All,
I've been reading all the posts on this and I'm proud to be part of this (I only wish I had time to contribute more).
Just a thought....... quite early on someone suggested doing a protest outside either West Broms headquarters or their London offices. I would be inclined to think that now we have so much support we could have a sizeable group attend and make good free press. I certainly would do my best to attend (although London would be easiest for me). I think it would be a good opportunity for everyone to meet face to face which could help drive this fighting spirit. A meet for coffee or a few beers after would probably be well attended.