Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up14:17 PM, 3rd December 2013, About 11 years ago
I had an email today from a chap with 20 properties. We subsequently spoke on the phone. His concern was that it would cost him £4,800 to sign up. He's gone away to have a re-think now that I've fully explained the benefits to him.
That lead to a further thought. When people sign up they provide their telephone number and number of affected properties. I plan to call every name that I don't recognise, starting with those with the most properties and working my way down the list. Obviously I need to find the time to do this but it should keep me busy until I go to Russia for Christmas on 21st December. I will then be offline until 1st Jan due to very limited availability of internet in rural Russia.
I will encourage all those I do manage to speak with to introduce themselves to the forum.
.
Mette Blackmore
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Sign Up14:29 PM, 3rd December 2013, About 11 years ago
Hi
Firstly I have to say that I am actually doing this on behalf of someone else, it is not my personal mortgage, hence why I am using the 'we' phrase. However I have two mortgages myself (not WB) and so am very interested in how this is going to turn out.
Following the newspaper articles back in September and then the first letter from West Bromwich we started off by writing to WB saying that we did not accept their increase and would not be paying an increased amounts. We also notified them that we would be joining the class actions to dispute the rate change. We then got a letter back (standard letter I think) saying that under the T&C's they're entitled to do this and if we carry on making the lower payments we will incur fees etc.
Since then I have used the templates on this website (although slightly amended) and have written to the Ombudsman and our local MP. The Ombudsman has notified us that they will get back to us within 6 weeks.
We have just today received another letter from WB formally notifying us of the new rate and that they have lowered the increase from 2% to 1.9% due to an 'improvement in market conditions'!
Hope this helps, it has all been a fairly pain free process and it is very interesting to see what everyone else is doing. I don't think it has been spoken enough about in the press, as it has rightly been pointed out, if WB can do this then what will happen next with other lenders.
Norfolk n'Chance
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Sign Up14:33 PM, 3rd December 2013, About 11 years ago
I was alerted to the Property118.com Class Action by an email from Geoff Prestridge who is a financial journalist writing for the Mail on Sunday.
I was scepticle about joining the Class Action at first but given the fact that its a win/ win situation ie either we win in court or we win by taking the mortgage brokers/ solicitors to court persuaded me to join.
I also have BTL tracker loans with other lenders so don't really want a repeat of this situation with each of them.
I've registered X5 properties from my portfolio.
My concerns include :-
* WBMC Ltd could call in the loans.
* The Class Action won't raise enough money.
* The barristers opinion won't be as good as many expect.
* We will be called upon to contribute more per property to make up any shortfall.
* The time frame to get a court judgement will be years instead of months.
* Those that don't join will still benefit free of charge.
Nevertheless .....in spite of my reservations I have chosen to join the action.
Dean
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Sign Up15:21 PM, 3rd December 2013, About 11 years ago
Reply to the comment left by "Mark Alexander" at "03/12/2013 - 14:17":
Hi Mark
I know ive asked this before but don't recall an answer. Is it not possible for you to initially email people first to try and get additional interest and then follow up with calls . That could save you some time maybe.
In additional to what you said above the guy with 20 plus the solicitor with 11 would go somewhere to our target. they would be two very nice additions
Dean
Paul Eastabrook
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Sign Up15:51 PM, 3rd December 2013, About 11 years ago
Reply to the comment left by "Chris " at "03/12/2013 - 14:33":
Good choice Mervyn / Chris. I think most of us have, at some stage, experienced the same thoughts / concerns that you have. I think now though, that we are all acutely aware how much worse things will be if we sit tight and do nothing. Irrespective of the non-joiners, we will all be crucified unless we stand up to the bully boys at WB.
Richard Adams
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Sign Up16:27 PM, 3rd December 2013, About 11 years ago
Reply to the comment left by "Chris " at "03/12/2013 - 14:33":
Good on you Chris. Like Paul posted we've all "been there" regarding your concerns. For the benefit of ongoing waiverers may I comment upon them? Please correct me anyone if I'm wrong.
* WBMC Ltd could call in the loans.
CONCEIVABLE BUT UNLIKELY
* The Class Action won’t raise enough money.
EXTREMELY UNLIKELY NOW THOUGH A FAIR CONCERN NOT SO LONG AGO. BUT SHOULD IT HAPPEN THEN NO CASE & NEARLY ALL YOUR £240'S IS/ARE RETURNED.
* The barristers opinion won’t be as good as many expect.
AGAIN UNLIKELY BUT AS ABOVE IF WE DECIDE NOT TO PROCEED BECAUSE PROSPECTS OF SUCCESS ARE IFFY, YOU GET YOUR MONEY BACK.
* We will be called upon to contribute more per property to make up any shortfall
MIGHT GET ASKED BUT NO COMPULSION.
* The time frame to get a court judgement will be years instead of months.
WHO KNOWS? BETTER A FAVOURABLE JUDGEMENT DOWN THE LINE THAN NONE AT ALL! LATER IT IS THE MORE MONEY WE GET BACK.
* Those that don’t join will still benefit free of charge.
THIS POINT HAS BEEN DONE TO DEATH IN MANY POSTS ON THIS FORUM. ANYONE PERSISTING IN THIS VIEW WILL BE SADLY DISAPPOINTED WHEN WE WIN. THEY WILL STILL BE OBLIGED TO PAY AT NEW HIGHER RATE OR FIGHT THEIR OWN PRIVATE CORNER AT LARGE EXPENSE WHILE THOSE NAMED IN THE ACTION WILL BE OF THE HOOK.
Norfolk n'Chance
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Sign Up16:38 PM, 3rd December 2013, About 11 years ago
......... THEY WILL STILL BE OBLIGED TO PAY AT NEW HIGHER RATE OR FIGHT THEIR OWN PRIVATE CORNER AT LARGE EXPENSE WHILE THOSE NAMED IN THE ACTION WILL BE OF THE HOOK
.....and therein lies my problem Richard.
I'm totally opposed to anyone paying a higher rate to join the class action.
The term class action suggests action by a single group. I'd hate to see the class action adopt an 'Animal Farm' approach where all contributors/ members are equal ....but some are more equal than others.
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Sign Up16:51 PM, 3rd December 2013, About 11 years ago
some people have put in way more effort and time than others
Richard Adams
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Sign Up16:54 PM, 3rd December 2013, About 11 years ago
Reply to the comment left by "Chris " at "03/12/2013 - 16:38":
I was purely referring to WB borrowers who may think, still, that by not joining the class action they can nevertherless benefit from its success without contributing. They can't.
Are you commenting on recent posts about late joiners to the action maybe having to pay more hence your equality observations? Another matter for another day.
So my remarks have nothing to do with equality at all. Folk are either in and will benefit from so doing when we win, or they are out and won't benefit come the win. Simple choice but there still seem to be some who can't grasp the reality.
Norfolk n'Chance
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Sign Up16:59 PM, 3rd December 2013, About 11 years ago
Folk are either in and will benefit from so doing when we win, or they are out and won’t benefit come the win.
Do we know that for sure ?