Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Addicted to fighting the WBBS
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Sign Up22:16 PM, 26th November 2013, About 11 years ago
Reply to the comment left by "Onslow Clough" at "26/11/2013 - 22:09":
I will leave Mark & Legal Team to comment on how much this helps, but having read this several times tonight, although i think it certainly helps us, at the least we now know what the recent guidelines the FCA have highlighted to lenders in this regard.
My basic understanding so far is that the FCA are allowing us all to be deemed NON "consumers", but there are several guidelines about general behaviour to 'Customers' and general principles that i can only see help us.
The comment about issuing a report in 2014 is so wide open that I do not think we can wait for this and they are 'probably' waiting on our Legal Action to Help them write their paper !!!
Dean
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Sign Up22:17 PM, 26th November 2013, About 11 years ago
Reply to the comment left by "Mervyn Wharton" at "26/11/2013 - 17:57":
We did this initially. But once I convinced my property partners we paid for them all. My personal opinion is that it's ok. But I do think that really you need all your mortgages registered to be covered properly just in case.
Dean
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Sign Up22:20 PM, 26th November 2013, About 11 years ago
Reply to the comment left by "Maxwell " at "26/11/2013 - 19:51":
It will be going to 1.9 but maybe it's too soon. I think they need to give you a certain number of days.
Norfolk n'Chance
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Sign Up22:30 PM, 26th November 2013, About 11 years ago
Reply to the comment left by "Dean " at "26/11/2013 - 22:17":
Well thats frankly RIDICULOUS and likely to ensure I don't contribute.
If you think I'm gonna pay £240 for a property that is sold and that will complete in a few weeks you are on a different planet to me.
Some of the responses on this web site today leave a lot to be desired !!!!
Dean
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Sign Up22:41 PM, 26th November 2013, About 11 years ago
Reply to the comment left by "Mervyn Wharton" at "26/11/2013 - 22:30":
Easy tiger. Firstly I'm just catching up and have only just read your comments that some are up for sale
If it was me I certainly wouldn't include those that I wasn't going to keep short term.
However I do believe that should we win this you will be reimbursed with any over charged interest. That would probably cover more than the £240 you have paid.
But I think you need to check your attitude. I'm trying to help you with advice . I'm not asking you to give me any money. Just contribute towards a legal fight that will help you.
At the end of the day I won't benefit at all whether you contribute or not. I'm very confident we will win this. I'm pleased all my mortgages are registered . I'm not on here to abuse anyone. And I don't expect to receive abuse for just trying to help so wind your neck in please.
Point out the responses that leave a lot to be desired please
Dean
ian
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Sign Up22:43 PM, 26th November 2013, About 11 years ago
Reply to the comment left by "Dean " at "26/11/2013 - 22:41":
Well said agree bad attitude
David Harrison
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Sign Up22:49 PM, 26th November 2013, About 11 years ago
I have 3 mortgages and I am about to join tomorrow. I have not only the documentation that West Bromwich have sent me following my complaint but also the original mortgage offers that make no special reference to the term in section 5 that is being used as an excuse to increase the rate. I will be sending all this to the Law Department.
Simple question, when you make payment electronically do you use your name or the mortgage reference numbers? If someone could let me know please, thanks
Paul Eastabrook
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Sign Up22:50 PM, 26th November 2013, About 11 years ago
I did think it seemed a strange question to have asked in the first place.
The Man From Nowhere
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Sign Up23:25 PM, 26th November 2013, About 11 years ago
Reply to the comment left by "Onslow Clough" at "26/11/2013 - 22:09":
Wish I could tell you that you could sleep tight but the class action is our only hope (not Obi-Wan). Seriously though, I know I keep banging on about this time and time again but it is as a result of bitter experience. Almost 3 years ago I devoted several months of my life trying to challenge the Skipton Building Society when they reneged on their pledge in my mortgage offer that their SVR would never be more than 3% above base rate. They then promptly reneged on this citing "exceptional circumstances" in a clause buried in the small print in the mortgage offer. I researched the law and Skipton BS are on a sticky wicket in doing this. I even went and paid a few thousand pounds out of my own pocket to obtain a commercial law barrister's advice. I pretty much prepared the case for him (non-practicing barrister albeit pretty rusty in commercial law. Believe me, if I was practicing I'd have volunteered to help represent us for free). However, because I couldn't afford the cost of ATE insurance and to pay for his legal costs as he wouldn't do the work on Conditional Fee basis, my case went nowhere. I had (and still have) a lot of faith in my case against the Skipton and I believe Mark Alexander shares a similar view but it all came down to money. I didn't have the money to fight my corner against a lender with deep pockets. We're taught that everyone is equal before the law. The truth is some are more equal than others. It is all about access to justice and the determining factor in access to justice is MONEY.
As I've said before, justice isn't so much a blindfolded lady carrying a sword and a set of scales as she is a high end escort who'll happily spend the night with you provided you can afford her? How many of us can afford several thousand a night for a high end escort? The average Joe (or John in the present illustration) has to make do with a low-rent fumble in some dodgy car park. Justice is no different. If you have the money and can afford a dream team of lawyers, you can get away with murder (literally! Just ask OJ). The rest of us poor impecunious schmucks have to make do with writing to our MP's, the FOS, the FCA, the OFT, the Treasury, Sajid Javid, Mark Carney, etc... in the vain hope someone in the corridors or power will do something. Sorry, but those in power don't generally like to upset the status quo. That's why you're all getting letters from the so called 'Regulators' along the lines of "Dear peasant. F*ck you very much for your letter regarding the interest rate decision by West Bromwich Building Society. However, it is not within our remit to interfere with commercial decisions regarding interest rates. Now bend over and bite the pillow, there's a good fellow".
By all means write letters to the Financial Ombudsman for no other reason than to cost the West Bromwich money for every complaint sent to the FOS, write to the FCA, the OFT, the Treasury and every other organisation and media outlet you can to publicise our cause. Especially now with the scandal of RBS (and Lloyds and pretty much every other bank) deliberately sending viable firms to the walls so that it can strip their assets on their cheap, you may just get some political momentum and support. But please don't take your eye of the ball. If you want West Bromwich to honour the terms we took these mortgages out on, then this will happen at court. If we don't raise the funds to pay for the ATE insurance premium and to pay for our own lawyers, then bend over and bite the pillow folks. It's the end of the road.
How are ATE insurance premiums calculated? Different insurers will use different risk models to calculate the premium but the premium is usually dependent upon the amount of cover required. Generally the higher the risk the greater the premium. The insurers will of course take into account the likely cost spend, so if the level of costs is likely to be high this will also reflect the level of premium. For example, if adverse costs including trial are estimated at £100,000, our chances of winning are estimated at 65% and the chances of an early settlement look good, the first stage premium may be £15,000, increasing to £30,000 if the case does not settle early on. If the costs are higher, or the chances of winning lower, the premium will be higher.
When we're talking about a "big ticket" case like this against a defendant with deep pockets, you're potentially looking at legal costs into the hundreds of thousands, especially if things go to the Court of Appeal or House of Lords. Therefore we need to purchase bespoke ATE insurance to cover us against an adverse costs order and I can assure you the ATE insurance premium will be hefty.
I apologise if I come across as an embittered, cynical, burnt-out husk of a man but we will either raise the sums required to commence litigation or we'll whinge and complain forever and a day about how it's not fair, how the banks/building societies are bloodsucking parasites, how politicians can't be trusted, how the regulatory bodies are spineless and ineffectual, but when all is said and done, we'll quietly go home, bend over, bite the pillow, and pay the increased mortgage payments each month.
I know the tone of this post may sound harsh to some but it is high time somebody said it like it is. For each and every one of you still debating whether to join the class action and contribute £240 per mortgage to make this class action happen, if you don't join the class action, you could be the proverbial nail that caused the horseshoe to be lost, which eventually caused the kingdom to be lost.
Onslow Clough
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Sign Up23:40 PM, 26th November 2013, About 11 years ago
Reply to the comment left by "The Man From Nowhere" at "26/11/2013 - 23:25":
Don't worry I'm a paid up member of the class action. Cheque and paperwork sent off last week. Doing this has made me feel empowered where previously i felt helpless.
Earlier in the year I got turned over by the Bank of Ireland and their rate rise... I had no choice but to sell that property.. this time i have three with WBBS and am not in a position to offload and anyway why should I.
I share your cynicism with the world but for the first time in a while i am optimistic.