Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
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Sign Up9:18 AM, 26th November 2013, About 11 years ago
What worries me as a non affected active contributor is this;
WBBS would be mad not to quietly settle a class action out of court to allow them to go ahead and shaft the remainder who did not join.
However this will only encourage other BTL lenders to do the same.
If a precedent is not set those of us with multiple lenders would have to fight them one by one.
Mark Alexander - Founder of Property118
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Sign Up9:29 AM, 26th November 2013, About 11 years ago
Reply to the comment left by "Mark Alexander" at "26/11/2013 - 09:14":
PS - the reason I'm taking this stance is that I only have one tracker mortgage with West Brom but several with other lenders. I would be shooting myself in the foot if I agreed to a confidential settlement with WBBS, not to mention the other 2.5 million borrowers with tracker rate mortgages. How would any of us be able to sleep at night think "I'm all-right Jack" even if all our our borrowing are with West Brom. Could any one of us have it on our conscience that another 2.5 million people with racker rate mortgages could be put through the same ordeal as we have? This is fast becoming a real possibility because the FCA have admitted they have had numerous approaches from other lenders wanting to increase their tracker margins too. We MUST win this case in Court or persuade the regulators to stop this in its tracks - no retreat, no surrender.
.
Mark Alexander - Founder of Property118
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Sign Up9:33 AM, 26th November 2013, About 11 years ago
Reply to the comment left by "Ken Rose" at "26/11/2013 - 09:18":
Great minds clearly think alike Ken 🙂
.
Addicted to fighting the WBBS
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Sign Up10:04 AM, 26th November 2013, About 11 years ago
Reply to the comment left by "Mark Alexander" at "26/11/2013 - 09:29":
"What's in it for me" for spending my time, money and effort contributing to this forum.
Well, in isolation, the West Brom unlawful rate hike will 'Only' cost me about another £250 per month with my two affected mortgages. Obviously this hurts, but is manageable.
Furthermore, I am sick and tired of large organisations in the UK trying to Rip Off customers. So enough is enough in my book.
However, my own financial personal agenda is that if I do not stop West Brom in their tracks, all of the other lenders will get the Green Light to screw me over again which will cost at least another £2,500 per month, which I simply cannot afford.
In this low Base Rate period, I am earning my Reward for taking the Risk of taking a Lifetime Tracker - so why should it stop when I should still earn my rewards.
So if there are any unaffected West Brom borrowers, or ones with relatively small West Brom mortgages who do not think it worthwhile taking the jump to action or even the cynics who think all the active contributors to this forum and moreover Mark Alexander himself have spent over 2.5 months of their lives to Scam people for £240, then quite frankly at this stage of the game, it is quite insulting to everyone participating.
So I am black and white with my agenda. I can just about afford another £250 per month with the West Bom, but I cannot afford another £2500 per month if West Brom get away with this !!!
David Lawrenson
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Sign Up10:07 AM, 26th November 2013, About 11 years ago
Yes, I'm sure even WBBS must surely realise that given that most on the class action will probably also have trackers with other lenders which are likely to be affected, the borrowers would therefore be most unlikely to settle. If those with tracker loans were to settle, the other lenders would proceed to also up their trackers, and the borrowers would be back to having to do another class action weeks later.
We predict that one would see them up their own trackers within weeks if not days.
Our own LettingFocus research has shown that our Lloyds Banking Group BTL trackers (including BM and C&G) and Barclays Woolwich both have same or similar hidden get out clauses. There may be other lenders too.
Lloyds and Barclays would see a private settlement with WBBS as a green light to up their trackers too and cheat (because cheating is what this is) their own customers.
I'm sure all affected realise this, hence that is why this must go all the way to court to settle the matter in borrowers favour once and for all.
David Lawrenson
http://www.LettingFocus.com/blogs
Ed Atkinson
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Sign Up10:07 AM, 26th November 2013, About 11 years ago
Reply to the comment left by "Mark Alexander" at "26/11/2013 - 09:29":
Yes ! ! Agree 100%
Mark Alexander - Founder of Property118
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Sign Up10:19 AM, 26th November 2013, About 11 years ago
Has anybody else noticed the rate at which the number of readers of this thread is now growing? We are now over 62,000 readers. I sure it's doubled in the last two weeks which proves we are gaining momentum. It feel like a slow process in some ways as it's been nearly 3 months for some of already. However, on the other hand time flies. We will all be paying the 1.9% increase after next week. That should rattle a few more cages and start people searching again. Nice timing West Brom, just before Christmas when people need the money. This may well work to our advantage, same in January when people have over-spent at Christmas and are feeling the pinch.
.
ROSEMARY BOSWORTH
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Sign Up10:21 AM, 26th November 2013, About 11 years ago
If you have not signed up because you are waiting on answers to questions for WBBS, that you think might be help in your quest to quash this increase please be advised that once they have sent their initial letter of take it to the Ombudsman they no longer have to reply within a given time span. I am still waiting on answers to questions posed on the 9th October 2013. So sign up now don't take the risk of being left out.
I think everyone is fully aware now that united we stand divided we fall.
David Lawrenson
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Sign Up10:37 AM, 26th November 2013, About 11 years ago
Reply to the comment left by "Mark Alexander" at "26/11/2013 - 10:19":
Yes Mark,
I think a lot of people simply throw out letters from financial cos, without even reading them.
However, most folk do look at their bank statements and balance, and I think when they do this later this month, they will start investigating what happened - with the result that more people will join the class action.
Andy Bell
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Sign Up10:45 AM, 26th November 2013, About 11 years ago
I think they would struggle to get confidentiality from a large group who are know well know for getting their views in to the public domain. (some anonymously).
I'm also in this to protect my other mortgages.
BUT!!! I do think West Brom will still fleece anyone who doesn't take part in any action. It'll be easy for them to out-gun any individuals who try and kick up a fuss on their own.
Now they have started down this route I can imagine them trying to save face by any devious means possible. The chances of them coming clean, being honest and doing the right thing are very slim.
Lets face it these corporate execs are still motivated by ladder climbing through "innovative ideas outside the box in different ball parks" because that's what makes them so special and worth the massive salaries. Being wrong isn't an option for them. (insert recent examples here).
So the only way to deal with this is by joining a collective action that can actually stand up to them.
The chance that they will only capitulate to those they absolutely have to is very real when you think of the culture surrounding these people.
If you have any doubts about us as group do your due diligence (I did as I'm sure many of us have). Let us know if you have remaining concerns. I'm willing to talk to anyone, even in person. I'm in Chesterfield if you fancy a chat.
Cheers
Andy