Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Maxwell
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Sign Up22:35 PM, 25th November 2013, About 11 years ago
We have received the 1.9% letter on 2 out of 3 properties saying what the DD amount will be. 10 days later still nothing received in respect of the 3rd (and by far largest) one. The new rate applies in just a few days but we have no knowledge of the amount to be taken from the bank account. Any thoughts on this? They advised us re all three simultaneously back in September. Why nothing since on the third property?
ian
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Sign Up22:36 PM, 25th November 2013, About 11 years ago
When your on the outside looking in, when you sent in your docs & money & then it took a long time to get a receipt then that must of raised suspicion for the others.
The Man From Nowhere
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Sign Up22:46 PM, 25th November 2013, About 11 years ago
I'm going to make this very simple for all those still sitting on the fence debating whether to join the class action and stump up £240 per mortgage to fight the tracker rate increase at court.
Either we will manage to raise the necessary funds to purchase the insurance to provide us with security for costs at court and pay for our own legal costs OR we will fail to secure the necessary funds and we all pay the increased rate until the mortgage term expires or we remortgage. That's all there is to it. Heads we win or Tails we lose. Or what is commonly referred to as a binary outcome. Letters of complaints to the FOS, the FCA, or the OFT will not stop the West Bromwich from unjustly enriching itself at your expense. All the howls of protest or righteous indignation will not change that one simple fact. Only at court will you achieve restitution and satisfaction. The FOS, the FCA, and the OFT are nothing more than "paper tigers" and these organisations are not in the least bit interested in helping us. The sooner all those of you still considering whether or not to join the class action realise this, the sooner we can all achieve victory at court.
Let me tell you all of you "fence sitters" a little something about civil actions. Most civil actions where litigation is commenced result in a negotiated settlement. Cast iron non-disclosure agreements are de rigueur with such settlements which is why you'll likely never hear about them and certainly not about the terms of the agreement.
Then of course there are Part 36 offers. A Part 36 offer can be made by either the claimant(s) or the defendant(s) at any time within the duration of a claim and can be on the issue of liability or the valuation of the claim or both. Any offers on the value of the claim are intended to be without any admission on liability. This means that when an offer to settle the claim is made, the party making it does not necessarily admit liability.
A Part 36 Offer can be accepted within 21 days of it being made. However, after 21 days the party making the offer does have the right to withdraw the offer and proceedings with continue as if the Part 36 offer was never made.
Part 36 Offers are intended to put pressure on a party to accept a settlement and there are cost consequences arising from this.
In particular, if the offer is rejected but you then fail to beat the offer at a later trial or settlement, you would be responsible for the other party’s costs from the date of when you could have accepted the offer (i.e. after the expiry of the 21 days) up until settlement of the claim. This means that your compensation is likely to be swallowed up by legal costs.
However, if you beat the offer then the other side will be responsible for all of your costs.
So fence sitters, chances are, if this does proceed to litigation and a negotiated settlement is arrived at, or a Part 36 offer is made and accepted, you may find yourself out in the cold and not part of the brave few that chose to fight injustice and were justly rewarded for having the courage of their convictions. You may find that only those party to the litigation and named in the class action reap the rewards of any victory or negotiated settlement.
"The only thing necessary for the triumph of evil is for good men to do nothing." - Edmund Burke
Dean
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Sign Up22:49 PM, 25th November 2013, About 11 years ago
Reply to the comment left by "Richard Adams" at "25/11/2013 - 22:33":
Richard. There are some very sophisticated scams out there. The best ones go on for years and you would never even know it was a scam until the end.
I feel stupid admitting this but some years ago I got conned big style and I'm a qualified chartered accountant.
I signed up for 7 yes 7 buy to let tracker mortgages fixed at a certain percentage above base but also fixed for a five year period. During that 5 years I paid over the odds knowing that when that period finished I would be on a low rate. It was with a reputable British building society governed by a British government body. What could go wrong. We'll between you and me, please don't tell anyone else. When the fixed rate period finished the reputable society wrote to me and told me that because they wanted to show more profit so they could build new offices and pay bigger bonuses they were going to add a premium to my mortgages. They even referred to some terms and conditions in a booklet I had never seen saying they had the right. I know what your thinking. No way !!! Honestly it's true !
I wrote to complain. I thought this won't happen. They came back to me. After investigating my complaint , and here's the bit you will love, they know it's not what I wanted to hear ( straight out of the " Brush the poor sap to one side" manual ) but they can not agree my compliant. However here is a little booklet You can either write to the financial ombudsman or if you want to really get something done go and tell your mum on them.
I couldn't believe it ! I felt violated I had fallen for a right scam ! Anyway. Please don't let on.
Dean
Dean
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Sign Up22:56 PM, 25th November 2013, About 11 years ago
Reply to the comment left by "The Man From Nowhere" at "25/11/2013 - 22:46":
Where were you when I was trying to get this over the other day ? Would have been good to have had someone who actually seems to know what they are on about instead of my ramblings !!
But in plain English. Are you saying that for those who have not got their details in with justin something just might happen out of the blue and there could be a cut off point after which no one else will be able to join ?
Dean
Scotty Lifetracker
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Sign Up23:06 PM, 25th November 2013, About 11 years ago
Reply to the comment left by "Scotsman " at "25/11/2013 - 21:48":
Hi fellow Scotsman,
I have 3 wb mortgages and I have joined the class action. I have already paid £720 and sent my docs to Justin on Friday. I am awaiting clarification from Justin whether I can join or not. However I have been promised a full refund if I am not eligible. I did seek legal advice and was advised that as WB are incorporated in England I should be able to join. The class action is going to be made up of various different sections, some who were recommended by broker, some not, some who had independent legal advice, some not etc. We all have the same complaint, that WB have fundamentally changed our product, from fixed premium tracker to a moving target.
I understand that you are going to change your mortgage in a year but £240 is a small amount to pay to get this injustice overturned, if we are indeed eligible to join.
Clarification from Justin at this point would perhaps help to bring on others affected in Scotland.
The Man From Nowhere
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Sign Up23:20 PM, 25th November 2013, About 11 years ago
Reply to the comment left by "Dean " at "25/11/2013 - 22:56":
Hi Dean,
A part 36 offer would only be made after legal proceedings have commenced i.e. after the claim form has been issued with the name of the claimant (or in our case) claimants on it and the name of the defendant(s) on it.
Part 36 Offers are governed by the Civil Procedure Rules. They're are an extremely potent weapon in civil litigation and can be wielded by both claimants and defendants.
For example, if you were claiming £10,000 for negligence is a personal injury against ACME Sprockets and after litigation commenced (and at any time up to judgement) ACME sprockets made you a Part 36 Offer of £9,999, if at court you won your claim against ACME Sprockets and ACME Sprockets was held to have been negligent, but the judge awarded you£9,998 pounds compensation, even though technically you would have won your claim, you would be liable for ACME Sprockets legal costs. If they had a dream team of lawyers, those costs could potentially run into hundreds of thousands. That is why you have to have ATE (After The Event) insurance to provide you with security for costs should you a) lose at court b) Win at court but fail to beat a Part 36 Offer in which case you have a pyrrhic victory as you could win a couple of thousand pounds and then be liable for hundreds of thousands in legal costs.
If we can't secure ATE insurance to cover the class action, this class action is dead in the water. That's all there is to it.
We have to get enough money together to:
1) Purchase ATE insurance (we're talking £100,000 plus)
AND
2) Pay for our own legal team to represent us at court.
Richard Adams
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Sign Up23:25 PM, 25th November 2013, About 11 years ago
Reply to the comment left by "Dean " at "25/11/2013 - 22:49":
Sounds like the same scam I got suckered into Dean? Small world. Never saw it coming.
Why is it though that when I stand on a busy street corner with a handful of £10 notes offering to give one of them to anybody who gives me £5 in return folk cross the street in embarrassment whispering "scam" and "there must be a catch"? None at all. Do the deal and they are £5 better off.
This parable illustrates my point re suspicions about Property118. Easy to check out - unlike the mob that stung you and I - so I stick to my guns saying fence sitters are not staying away for this reason. Shouldn't be anyway. Being careful is wise but over suspicion to the point of paranoia leads to never doing anything.
I think I'll stay up tonight in case the bed collapses!
The Man From Nowhere
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Sign Up23:34 PM, 25th November 2013, About 11 years ago
If this does go all the way to court, it's going to be a risk/reward, cost/benefit analysis by West Bromwich as to whether they would want to settle. If it's say, a 1000 or so borrowers in the class action, they may be willing to settle because they can still make a huge profit from the 5,700 borrowers not part of the class action. If however, all 6,700 borrowers were part of the class actions (which realistically is unlikely to happen), what would the West Brom have to lose (putting aside potential bad publicity) by trying to argue their case in court without resorting to a settlement?
As for cut of dates after which no one else would be allowed to join, that would be down to Mark, Justin and the lawyers. Whilst parties can be added after litigation has commenced (addition and substitution of parties to a claim is governed by Part 19 of the Civil Procedure Rules), I have a feeling that once the claim form is submitted, it will only be those people who have paid up to join the class action that will be named on the claim. Also, I have a feeling that if you have mulitiple mortgages, mortgage account numbers will be referred to in the claim and only those mortgage account numbers in the claim will be affected by a judgement or settlement in our favour. Therefore if anyone is thinking about sneakily paying for one affected WBBS mortgage when they have multiple affected WBBS mortgages, I would urge them to reconsider that particular strategy.
To all of those sitting on the fence, if you are thinking that you can piggyback of this case by not contributing to the class action and then citing it as a precedent in any separate claim against the West Bromwich BS, just bear in mind that only the Court of Appeal and above can create a precedent. Precedents cannot be created in the High Court.
Ian Burton
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Sign Up23:34 PM, 25th November 2013, About 11 years ago
Reply to the comment left by "Mervyn Wharton" at "25/11/2013 - 21:02":
Hi Mervyn
I have multiple BTL's with the WBBS and yes its cost me thousands but I feel that it is important that I pay for the legal advice I am receiving not getting the advice for free. If everyone was sitting on the fence waiting for free legal advice then the action would not go ahead. I have said multiple times on the forum before that I believe it is important that we do not form a clique where those who have paid do not keep the benefits to ourselves, but with comments such as this I can understand why people who have paid say that we should keep the benefits to ourselves. I DO NOT subscribe to this but I understand why some do and urge you to (like me) to pay your thousands (I am the biggest by far) to help us all fight this unjust and possibly illegal action of the WBBS.
Ian