Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
| “Account” |
means an account required to access and/or use certain areas and features of Our Site; |
| “Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
| “Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
| “personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
| “We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
| Name of Cookie |
Purpose |
Strictly Necessary |
| JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
| __cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
| Name of Cookie |
First / Third Party |
Provider |
Purpose |
| __utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
| _fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up17:49 PM, 25th November 2013, About 11 years ago
SIGN UPS
1,136 people have now completed the Class Action Expression of Interest Form at the top of this page. Of these, 540 people have confirmed they are affected by the West Brom tracker margin hike. We need to know why these people have not sent their documentation to Justin and paid up. If they all do we will have enough money to commence litigation.
.
Mark Alexander - Founder of Property118
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Sign Up17:53 PM, 25th November 2013, About 11 years ago
Reply to the comment left by "Paul Eastabrook" at "25/11/2013 - 17:48":
I really don't think this is relevent though Paul. The bottom line is that condition 5 relates to Standard Variable Rate mortgages, not tracker products.
I had another barrister contact me a few weeks ago regarding the potential for taking on the professional negligence claims against brokers. Since then he has offer to read the files and provide his opinion free of charge. I would be a fool to turn down such an offer so I sent him the following email today. By the way, just to confuse matters his name is Mark too.
"Dear Mark
Please find attached papers as discussed.
My argument has never changed.
Condition 5 of West Brom’s mortgage conditions booklet is only relevant to their Standard Variable Rate mortgages, not trackers. The Mortgage Conditions booklet is a generic document used by the Society to accompany all mortgage offers. Several other conditions in the booklet are not relevant to Buy to Let mortgages either.
West Brom are clearly attempting to pass of their buy to let tracker mortgage as a Standard Variable Rate. However, their website and their own PDF document entitled “Mortgages Made Simple” clearly explains the differences between the two products. I have access to backup copies of West Brom website going back to 1999 and their descriptions of the two mortgage products have never changed.
West Brom are targeting landlords owning multiple properties on the basis they have no consumer protection. However, my understanding of the Financial Services Act 1988 is that it is a principle based regulation and that “Treating Customers Fairly” and the financial promotions principles of “clear, fair and not misleading” cover all financial promotions regardless of any other form of consumer protection. Therefore, evidence to support our argument in the form of the West Brom’s own website and PDF document entitled “Mortgages Made Simple” which explains the two types of mortgage is “a smoking gun” in my opinion. Would you agree?
I also feel that West Brom are not “Treating Customers Fairly” by only targeting borrowers who were sold tracker rate mortgages via brokers and not direct customers. Further, how can a veiled threat of calling in a performing loan be “Treating Customers Fairly” purely on the grounds that West Brom are losing money due to their own financial recklessness?
As you have rightly pointed out, any negligence claims against mortgage advisers and solicitors are secondary to the above argument and only to be used if a Court rules against our main argument.
I look forward to discussing this soon."
Richard Adams
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Sign Up18:09 PM, 25th November 2013, About 11 years ago
Reply to the comment left by "Mark Alexander" at "25/11/2013 - 17:49":
Thanks Mark for a candid summary of where we stand on sign ups. I appeal to all those affected by the WBBS rate rise who are members of this forum yet have not to date signed up for the class action, to at the very least post why they prefer not to. Not an unreasonable request surely? Property118 costs to run for starters so to avail themselves of membership for free and also not join the action does merit an explanation. We live in a free world so nobody can be forced to join but conscience alone means we deserve to know why they prefer to sit on their hands.
Paul Eastabrook
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Sign Up18:14 PM, 25th November 2013, About 11 years ago
Reply to the comment left by "Mark Alexander" at "25/11/2013 - 17:53":
Yes, I get the point. My issue is that despite signing to say that I had seen the terms and conditions, which incorporate sections 5 and 14 of the Mortgage Conditions (2006), there was evidence to suggest that these latter conditions were packaged up to us all as the bullet points contained within the Mortgage Deed. On that basis, why would anyone query where any other Mortgage Conditions (2006) documentation was? We all believed that we'd seen everything t & c-wise.
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Sign Up18:18 PM, 25th November 2013, About 11 years ago
did we see/sign to say we'd seen a Key Facts doc (and what was in that?)
Dean
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Sign Up18:20 PM, 25th November 2013, About 11 years ago
Reply to the comment left by "Mark Alexander" at "25/11/2013 - 17:49":
Hi mark.
540 that are affected. I reckon one or two on the unaffected list will probably only have registered but not wanted to admit they have a wb mortgage just to see if they can ride on our case.
As you point out. Even if all those 540 only paid one lot of £240 we are well over the £100000 target.
Only 50% have actually got their cheque books out. I'm sure once councel have given their opinion a good percentage more will start to send their info in.
Is there anyway you can do a block email to all who registered pointing them to Justin's last update and that the class action will only name those paid up members ?
I know we are looking at increasing the entry fee within a number of hours of that opinion but perhaps mentioning that in the block email might get to some who registered and have perhaps decided to let it all ride out.
What about considering an additional small increase by the end of November by say an additional £60 to £300. So it'll be £250 plus vat from 1st December increasing to £500 within so many hours of councel opinion. .
I think we have given everyone a great opportunity to get in so far. There can be no more excuses. Things are going to start moving forward very quickly soon. A lot of people have given up a lot of time and put their cash in it's getting to the stage that they should have some financial benefit for that.
What do other regular contributors think ? Should we start considering an increase yet ? Putting a little additional financial pressure on the ones sat back.
I would still welcome anyone who is unsure to post on here to discuss with the group without being being knocked. If you don't want to open up to everyone please email me directly in full confidence.
Dean@turnerbeaumont.co.uk.
ian
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Sign Up19:51 PM, 25th November 2013, About 11 years ago
Reply to the comment left by "Dean " at "25/11/2013 - 18:20":
Hi Dean
My opinion for what its worth is that if those who have signed the expression of interest decide to sign up to the Class Action after a set date then yes I agree that they should face an increase (1.9%) only joking, it should be at least £100. those who haven't found this site yet I don't feel they should be penalized.
Addicted to fighting the WBBS
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Sign Up19:53 PM, 25th November 2013, About 11 years ago
Reply to the comment left by "Mark Alexander" at "25/11/2013 - 12:58":
"Can Mortgage Brokers Trust The West Broms' entry back into the Intermediary Market and should Brokers look to Boycott submitting their clients business to The West Brom ?"
For all of the Mortgage Brokers who are reading this site (and The West Brom Staff and their Intermediary Channel), with the behaviour and contempt they are showing Brokers and Customers, can you ever trust them again to place your clients business with ?
The link below features their latest 'Fixed Rate' products for the Intermediary Market, but what T&C's are they hiding and would/could you really make the same mistake again by placing yours and your clients trust in their mortgage products ?
It appears the following are the three different West Brom Intermediary Account Managers (ist@westbrom.co.uk) so it would be good to even know what their views are and do they really expect brokers to want to place business with them ? Are you 'flogging a dead horse' and are you bothered and if you are so convinced, would you be brave enough to reassure brokers via this forum ?
Teresa Fraser teresa.fraser@westbrom.co.uk
07950 148807
Polly Johal polly.johal@westbrom.co.uk
07950 149441
Phil Lawford philip.lawford@westbrom.co.uk
07507 634134
http://www.westbrom.co.uk/inter/files/Intermediary_Mortgages_Product_Summary.pdf
Dean
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Sign Up20:03 PM, 25th November 2013, About 11 years ago
Reply to the comment left by "Addicted to fighting the WBBS" at "25/11/2013 - 19:53":
What happened to the tracker mortgages that they were offering recently?
Paul Eastabrook
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Sign Up20:14 PM, 25th November 2013, About 11 years ago
Reply to the comment left by "Denise Doms" at "25/11/2013 - 18:18":
Mine is entitled "Key facts about this mortgage", produced in late 2007 by my broker, Endsleigh Financial Independent Tailoring. It sets out an illustration of the service being provided by broker and lender, overall mortgage cost, fees, and includes a full schedule of interest payments for each month of the 25-year life of the mortgage, based upon 5.99% fixed for 5 years and 7.49% (1.99% plus current BoE base rate of 5.50%).
Although I changed the amount of the loan required a few days later, I was never supplied with an updated document.