Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Concerned Landlord
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Sign Up12:22 PM, 21st November 2013, About 11 years ago
...some appear to be rattled by this clause - a clarification of it would definitely help long term. Perhaps Justine could look at possibility of including this clause as well as tracker change in our claim. This will also stop WB from taking any action till the court's ruling...
David Lawrenson
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Sign Up12:22 PM, 21st November 2013, About 11 years ago
Oh go on then...and there was this from the BBC on same topic... "West Brom was one of the worst offenders":
http://news.bbc.co.uk/1/hi/programmes/inside_money/3171015.stm
Mark Alexander - Founder of Property118
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Sign Up12:33 PM, 21st November 2013, About 11 years ago
Reply to the comment left by "Incensed Landlord" at "21/11/2013 - 11:59":
I understand your point and respect your decision.
On a wider note, I do agree with the general sentiment regarding the 28 day call in clause. However, I feel it is my duty to pass on vital information such as this "warts and all" so that people can make their own decisions with the benefit of full knowledge.
The 1% of information I am holding back is personal to me and my own back up strategy. I need to remain mindful that I am probably "West Brom's Most Wanted".
.
Badger
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Sign Up12:42 PM, 21st November 2013, About 11 years ago
Reply to the comment left by "Concerned Landlord" at "21/11/2013 - 11:51":
I got a "1.9%" letter yesterday as well.
So that's one down and two to go.
Here's a thought - these letters are simply dated "November" but they won't get away with that.
I believe I am correct in saying that they have to give two weeks (ten working days?) notice for a change in the direct debit amount.
If your collection date is not more than two weeks in the future then perhaps a further harrying tactic is to write to them pointing out that they have not given the requisite notice as legally required and perhaps complain to your bank under the direct debit guarantee as well.
It may not affect the outcome of the big legal battle but anything that we can do to bog them down in extra administration has got to be good.
Unfortunately, this does not apply to me as my payments are collected towards the end of the month so they still have another three weeks in which to serve all of the letters but I put this out there as an idea for anybody for whom the dates work out and fancies a bit of light harrying to keep them on their toes.
Jackie Kay
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Sign Up12:51 PM, 21st November 2013, About 11 years ago
If I was given a 28 day notice.... I would get tenants to sign a long contract ( back dated) then they could keep the, in slight neg equity house. One less headache! I have enough properties and won't be requiring any further mortgages/loans so not bothered about how it's affected my credit status. WBBS - not bothered in the slightest!
Concerned Landlord
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Sign Up12:55 PM, 21st November 2013, About 11 years ago
Reply to the comment left by "Mark Alexander" at "21/11/2013 - 12:33":
Mark, regarding insurance indemnity, my understanding from your posts is that the insurance company will get all the awards if we win?!
If that is the case, I together with at least 100 others perhaps would want to underwrite this - requiring each to put in £1000, the court award will then be divided amongst this group and others will get the benefit of not paying for the insurance.
Any thoughts will be more than welcome...
Mark Alexander - Founder of Property118
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Sign Up13:07 PM, 21st November 2013, About 11 years ago
Reply to the comment left by "Concerned Landlord" at "21/11/2013 - 12:55":
That could be considered a collective investment under the FCA rules and would certainly be covered by financial promotions regulations and I suspect other insurance based regulatory issues too. I might be interested in something similar myself but I certainly don't have the FCA permissions to organise something like this.
.
Annette Stone
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Sign Up13:13 PM, 21st November 2013, About 11 years ago
I think we are all going to need a good night’s sleep tonight!!! The blogs last night and today were all amazing. Everyone is fighting this from their own perspective but it is all pulling together now and the most important thing is, as Dean said in his great blog, that we get more people to pay up.
Mark’s idea of having a cut off date for inclusion in the Class Action is a great one and I suggest that the cut off date should be 48 hours after getting Counsel’s final opinion. Mark will know when as soon as Counsels final opinion has been obtained and can post the cut off date along with the bank details (again) for anyone who takes quite that long to get off the fence. If they miss his post and subsequently miss the deadline then the only option will be to pay more. Therefore, the only way to be certain to get in at the current pricing will be to take action now.
One thing I do think needs explaining is that a Class Action suit has a two pronged effect. The first is that the decision provides case law and if achieved that it would be wonderful because it should and I repeat should deter any other financial institution from trying this on. There is no guarantee that another bank/building society wont try a slightly different twist but even if they do I think the principle should have been made.
A successful result will also mean that anyone who has signed up to the Class Action suit in advance and is named as a Plaintiff will benefit from any decision ie that the interest rate will not go up. I wonder if everyone realises that anyone who has not signed up will not benefit directly.
The only remedy they will have is either to group together with others (for which they will presumably need a forum otherwise how will they find each other and I think they might find Property 118 unavailable) and launch another Class Action suit that will rely on the decision that has been achieved. They will then have to hope that WBBS settle without another Court case. Their only other alternative will be to launch individual legal claims against WBBS. Whilst on the one hand I cannot resist the image of WBBS facing a thousand or more individual Court cases, anyone who thinks that it is a good idea to sit this out and wait until there is a decision must be nuts as either way their costs will be far more than the £240 per mortgage currently being sought per affected account.
The time to sit on the fence has passed. What Mark and Property 118 are doing is providing the simplest, cheapest and, hopefully, successful solution to a problem which is happening now. Seeing how some people are sitting on the fence reminds me of an old Jewish proverb where a man is drowning and he sees a raft within swimming distance but is too lazy to swim to it. He continues to sink and then he sees a boat in the distance but he cannot be bothered to scream. He dies and when he gets to Heaven he says to the Angels “I have no faith in Heaven at all; why did you let me die”. The Angels reply “we sent a raft; we sent a boat – all we wanted was a response from you”. If you are contemplating joining the campaign group remember Mark is the raft, Property 118 is the boat; if you don’t do your bit don’t complain!!!
A final point – if anyone is still in doubt about how a Class Action suit works or what it can achieve get the film Erin Brockovitch and watch it. This was pretty much the first really successful Class Action suit in the States and it led to a complete change in the way most legal cases are pursued against big companies.
Concerned Landlord
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Sign Up13:41 PM, 21st November 2013, About 11 years ago
Reply to the comment left by "Annette Stone" at "21/11/2013 - 13:13":
...perhaps people on this forum who have not joined in, would enlighten the rest of us as to what is stopping them joining...
Mark Alexander - Founder of Property118
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Sign Up13:43 PM, 21st November 2013, About 11 years ago
Reply to the comment left by "Annette Stone" at "21/11/2013 - 13:13":
Erin Brockovitch is one of my all time favourite films, what a fantastic recommendation. I think I will watch it again myself this weekend. If ever any of us need some extra inspiration then watch this film. It's 2 hours long and you don't even have to rent a copy these days, you can watch the full film on your PC, Mac, Laptop or Tablet on YouTube these days, see >>> http://www.youtube.com/watch?v=OTtBf56cJoc
Your post has inspired me Annette. If Justin is agreeable to the strategy I suggested regarding deadlines and entry costs I will combine that with your suggestions above. That should certainly give the "fence sitters" yet another VERY good reason to get involved and take action NOW 🙂
.