Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Concerned Landlord
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Sign Up10:23 AM, 21st November 2013, About 11 years ago
Some more thoughts, straight from WB 'booklet':
Condition 14. When the Loan has to be paid back to us
14.1 You may be obliged by us to repay the Loan in full....if any of the following events occur:
* we give you one month's notice requiring such repayment;
Now,
27.1 ...we believe the terms and conditions of the Mortgage and the Mortgage Conditions to be FAIR, if any of them becomes invalid or unenforceable for any reason, provided the law permits...
I think here's the crux of the matter: WB believes the terms and conditions are FAIR and we believe condition 14.1 (point 1) is UNFAIR, therefore Justine could get an injuction from the court against WB to halt the recall till the court decides if 14.1 (point 1) is Fair or not... QED
Scott Davison
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Sign Up10:28 AM, 21st November 2013, About 11 years ago
My mortgage offer clearly shows a term of 25 years, no mention of a 28 day settlement. The terms and conditions state that if there is a conflict between the terms and conditions and the mortgage offer the mortgage offer prevails!
Addicted to fighting the WBBS
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Sign Up11:27 AM, 21st November 2013, About 11 years ago
Reply to the comment left by "Scott Davison" at "21/11/2013 - 10:28":
I can't stand it when people say the following to me 'about speaking to a solicitor friend', but I have to share this to provide some sense of perspective about calling in the mortgage.
I have just spoken to a friend who has been a Property Solicitor for 25 years and he has NEVER heard of any Lender (BTL or Commercial) who have tried to call a mortgage in early that was a) Not in Arrears an b) was still performing during the duration of the term, i.e. my mortgage still have 15 years left to run.
Secondly, what are on earth of WBBS going to do with 1,000 + REPO properties. This is liking signing their own death warrant and is the very last thing they would ever want to do and would spell the end of their lending business.
Finally, although the FREE Legals package offered by the WBBS for remortgages states the solicitor is acting for WBBS and not necessarily the borrower, even with a disclaimer saying we should get independent legal advice, he states that there were not actually Free Legals, but the package was NO legals, i.e. the SRA would have an extremely DIM view of this being packaged as Free Legals when no advice was provided.
Concerned Landlord
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Sign Up11:51 AM, 21st November 2013, About 11 years ago
Just received WB 1.9% letter. Of course I will be writing to them to reject.
It is interesting that they are now referring to 1.9% as 'additional interest charge' - I feel this change of tact is materially important in our case. There is definitely no provision in their T&C for any additional interest charge...
Another point to notice is that there is no mention of recalling the mortgage - another change of tact?!
Not entirely sure if these guys are fools or deviously clever?!
Paul Eastabrook
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Sign Up11:51 AM, 21st November 2013, About 11 years ago
As far as 14.1 of these mysterious terms and conditions goes, and putting conspiracy theories aside for a moment, this just looks like poor drafting to me. It seems fairly obvious that the first bullet point was intended to have an "and" after the semi-colon, such that 28 days notice was required under the ensuing circumstances. Otherwise, why have a stated mortgage term at all?
Dean
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Sign Up11:52 AM, 21st November 2013, About 11 years ago
Reply to the comment left by "stuart marshall" at "21/11/2013 - 11:27":
You have to remember who you are dealing with WB.
Has your solicitor friend ever come across a situation where a lender completely changed the terms of a tracker mid term ?
I hope he is right and I don't think they will do it. Many properties will be in negative equity anyway. I know most of mine will be for the next 3-5 years. By then interest rates will have gone up anyway.
There will be a lot of organising to do this anyway and a lot of costs.
You never know you might be able to go to the Auction re purchase your old property , tenant still in place at a much lower price and a higher rate mortgage that has a lower balance so interest about the same, but when the rates go up your new mortgage balance will be less and you might have got a better overall deal !?
I like the idea of being able to sue Enact though
Incensed Landlord
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Sign Up11:59 AM, 21st November 2013, About 11 years ago
Reply to the comment left by "Mark Alexander" at "21/11/2013 - 08:36":
Mark,
Yes I do remember reading something on those lines before; but I didn't recall who, nor precisely what was said - though it obviously struck a cord with me as I contributed and wrote in a like-minded fashion. I feel EXACTLY the same and for the same reasons, obviously.
What I have now subsequently read in your post, beginning: SERIOUS LEGAL ISSUE (I do read 80-80% of what's posted on the forum, BUT due to me having duplicate e-mail notifications, which has been a problem with some other contributors also, which I tired of very quickly, I unsubscribed to the 'Notification' element, so miss some content - though I do log in to the forum regularly and TRY to read as much as I can).....only serves to compound my belief that the T&Cs were indeed 'general' ones, not specific to Buy-to-Let mortgages.
Therefore, these terms ARE highly irregular; and therefore surely highly UNlikely to be taken seriously in a court of law, from the (sloppy) lender's point of view? They clearly couldn't be bothered to write up T&Cs specific to BTL, but were nevertheless happy to offer Buy-to-Let mortgages in order to boost profits at the same time!
They know I'm of this opinion, as I have told them so, in no uncertain terms. Like 'The Man From Nowhere', I too go under a pseudonym, not because I've anything dubious to hide, but because I don't feel that those at the WBBS reading this, ought to know exactly what I'm thinking and airing here, as IF there is any further, personal 'targeting', for whatever reason, and in line with what we're talking about here, but in a slightly different guise, then I don't wish to become a victim. In other words I just don't want to provide them too much ammunition. I don't want to make their life easier, and I don't want to be 'followed' in future either:
Many, many years ago I made some comments, both favourable and unfavourable, towards certain people and organisations, and STILL to this day, if you search under my real name, they are there, on the web, for ALL to see; and this was about 12-15yrs ago!!!! Google your own name and see what I mean.
So like FaceBook and other social media, and the general 'public' concern for privacy, I too wish to retain my own privacy as far as I reasonably can. You never know how people will use this against one in future, even though no crime or anything dubious or inflammatory has necessarily been said - even tenants, on landlords!
Things have a habit of sometimes coming back at one, years down the line.
That said, we're ALL, I think, on firm ground with regards to our position with the likes of WBBS, as far as the law goes and our Class Action.....but as you have said, IF they were to target anyone, then once again, if they're reading this forum and were minded to take out a few who they took exception to, then giving one's real name is a red rag to a bull!
You may not fear it, and neither do I, BUT it's the unforeseen that more concerns me, so I play it as safe as I reasonably can. I hope you understand?
Concerned Landlord
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Sign Up12:05 PM, 21st November 2013, About 11 years ago
Reply to the comment left by "Paul Eastabrook" at "21/11/2013 - 11:51":
...good point Paul...
Moreover, we keep seeing the following on every letter from the banks:
"your property may be repossessed if you do not keep up repayments on your mortgage'
Surely, such an important clause as 14.1 (point 1) should also be prominently shown on all documents and not buried in small letters in a booklet...
I think their recalling bluff is just that, a bluff - they'd have no leg to stand on if that is going to be their defence and WB know it...
Paul Eastabrook
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Sign Up12:13 PM, 21st November 2013, About 11 years ago
Reply to the comment left by "Concerned Landlord" at "21/11/2013 - 12:05":
All of the bullets in 14.1 represent "reasons" apart from the first which is just a mechanism or timeframe towards enforcing the ultimate action of terminating the agreement. If WB wants to use it instead as a "blank cheque", then it would appear to be in contradiction of the stated mortgage term.
David Lawrenson
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Sign Up12:19 PM, 21st November 2013, About 11 years ago
West Brom has some serious history already re equity release schemes mis-selling.
Lots on the web about this, but here is a link
http://www.moneymarketing.co.uk/equity-release-plans-cost-west-brom-pound27m/70596.article