Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up9:10 AM, 21st November 2013, About 11 years ago
Reply to the comment left by "Concerned Landlord" at "21/11/2013 - 08:55":
Thank you for your kind words.
I have said from the start that I will share 99% of all information in public forum because I believe it cannot hurt us. West Brom may see my posts over the last 14 hours as an opportunity to strike at a weak point in our deliberations and I have taken that into account and also this comment too. Let them try, they don't know about the 1% of information I am not sharing here.
Let me try to make one thing even more clear though please. Conditions 15 and 15.1 are nothing to do with repossession of property or displacement of tenants. The conditions relate only to their apparent contractual right to give 28 days notice of a demand for the loan to be repaid. Whether that is actually enforceable remains to be seen. West Brom will have been advised that If the loan is not repaid by day 29 they will have numerous rights in addition to applying to the Courts for repossession. If their advice is right (I have reason to believe it is flawed) they will also have been advised that they have the right to issue a statutory demand giving their borrower a further 21 days to pay up or face bankruptcy. They will also have been advised of their rights to employ an LPA receiver to collect rents. This would not involve them having to evict tenants.
Please trust my judgement on on what I'm up to, especially the 1% of information I am not sharing publicly.
.
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Sign Up9:31 AM, 21st November 2013, About 11 years ago
I'm confused trying to catch up on the last few days.
Have WBBS actually threatened anyone with loan recall or is it something we are considering may be a legal problem?
Dean
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Sign Up9:43 AM, 21st November 2013, About 11 years ago
Wow
Last night was certainly kicking off. I bet a few had an uneasy night.
However, I think we should take the positives and work on the negatives. All problems can be solved.
Mark pointed out that Clause 5 should be able to be shown that it was never meant to refer to tracker mortgages but SVR. So if that s the case that is what we have all been wanting to hear from day one.
Clause 15 is obviously another issue we need to consider. I was led to believe that this booklet was sent to everyone. Not just landlords with Buy to lets.If that's the case WB will have sent this with residential mortgages. Therefore this is surely a mistake on their part, a typing error. I don't see too much of a point in debating this to death. What will be will be . Leave this part to the Solicitors and Barristers. I think there have already been many valid positive points posters have made already on this.
Our goal was to stop the interest rate rise. The only way to do this is apparently legally. We can not rely on any Governing Authority. So we need to keep doing what this forum has done best for the last few months. Getting more support and raising more funds.
After my posts yesterday about Out of Court settlements I received three emails from people last night who have paid their money to Justin as a result of me banging on over the last week or so about this possibility. Two have actually stated that having done this they feel a lot better. Although £240 per mortgage is a lot of money they have swallowed that. The debate they have had with themselves whether to join or not was adding to their worries. They are sleeping better now they have joined.
So I would urge anyone else out there still thinking whether or not to join to do so. Take away at least that worry.
The events of last night should only encourage you to be part of the group.
Firstly this clause 15 will cause a worry, but better to have the relative safety of the group on your side than be on the outside should this rear its ugly head.
Mark also pointed out last night that even if we take this to Court and win, there is still the possibility that it may just involve the Class Action Group. Others maybe able to then seek damages themselves but possibly at a much higher cost than £240 per mortgage.
He as also come up with the idea of a cut off and a higher rate after that cut off. I think this is a good idea. Perhaps the end of the year or maybe extended to the 31st January bearing in mind its Christmas.
As a group lets concentrate on the first hurdle and in reality the only one we can . The raising of the required funds! All the legal stuff should be left to those we are raising the funds for. The more we raise the better quality and more time we can afford.
We should take the biggest positive we have seen since we started from last night. Clause 5 is a joke ! That's what we all wanted to hear.
Concerned Landlord
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Sign Up9:45 AM, 21st November 2013, About 11 years ago
Reply to the comment left by "Mark Alexander" at "21/11/2013 - 09:10":
Just some loose thoughts:
WB are doing all of this to raise their underlying profit, but they also want to reduce their effective exposure to BTL portfolio. As they say they were considering recalling the mortgages, but decided on raising the (fixed) premium margin instead. So, the bottom line is this that they decided not to take the option of recalling the mortgages - WHY?
That is the question!
Mark Alexander - Founder of Property118
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Sign Up9:57 AM, 21st November 2013, About 11 years ago
Reply to the comment left by "Ken Rose" at "21/11/2013 - 09:31":
Hi Ken
To my knowledge no loans have been called in but several people received a response to their initial complaint which contained a veiled threat.
The importance of dealing with that veiled threat has now been highlighted to us, hence my posts since last night.
The outcome of this is that I have requested Justin and our legal team to address this issue further before we are given templates for submission of our FOS complaints and before templates are issued for the purpose of writing to solicitors who should have provided legal advice.
.
.
Mark Alexander - Founder of Property118
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Sign Up10:02 AM, 21st November 2013, About 11 years ago
Reply to the comment left by "Concerned Landlord" at "21/11/2013 - 09:45":
"they decided not to take the option of recalling the mortgages – WHY?" is indeed a VERY good question.
.
Terry Harris
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Sign Up10:04 AM, 21st November 2013, About 11 years ago
Mark Alexander
Hi Mark. Thanks for all your efforts to end this very scary experience.
I would just like to ask a simple question please.
As I pay my WBBS mortgage payment by standing order and have now been told I need to instruct my bank to pay the increased amount ( increase of £190 per month) will doing this mean that I have consented to the increase ?
Mark Alexander - Founder of Property118
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Sign Up10:06 AM, 21st November 2013, About 11 years ago
Reply to the comment left by "Dean " at "21/11/2013 - 09:43":
Superb comment Dean, I whole heartedly support every word you have said. Possibly your best comment yet and I've given you a thumbs of for it too 🙂
.
Andy Bell
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Sign Up10:06 AM, 21st November 2013, About 11 years ago
A bleary eyed morning to you all,
(Mark, Time for a bit of down time. I would think everyone here will keep the lights on if you take a few days off or even just keep it 9 till 5.)
Well that was a bit of a bombshell. If anything it just backs me a little closer to the wall and motivates me to put up more of a fight.
We've said all along that our action will help those not directly affected yet. But this is unexpected. These non-standard T and C's apply to all WB mortgages, it might be within the FCA remit to look at this.
Is it regulation that tells them to add " Your Property may be repossessed if you do not keep up repayments on your mortgage" on the bottom of letters. Or is that there to lull the public in to false sense of security. To be accurate it should read "..... repossessed even if you do keep up repayments ...."
BTW has anyone else noticed this statement is now "Property" instead of "Home"
My comments on the points -
1) Deadline, sounds like a good idea. Especially for those joining after the target is reached or close to it.
2) Powerful stuff and another angles could be added the the press will love. Oooo The headlines they could write with that. The potential impact on tenants, crooked lenders being Landlords as well - faeces and fan blowing their way.
Mark Alexander - Founder of Property118
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Sign Up10:12 AM, 21st November 2013, About 11 years ago
Reply to the comment left by "Terry Harris" at "21/11/2013 - 10:04":
Hi Terry
It's a good question, I do not know the answer. I suspect it will not matter but if you want absolute "belt and braces" I would suggest switching to Direct Debit and/or writing a letter confirming that you continue to dispute the increase.
.