Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
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Sign Up20:56 PM, 20th November 2013, About 11 years ago
Reply to the comment left by "stuart marshall" at "20/11/2013 - 20:34":
I believe when the Tracker was sold it was meant to be EXACTLY what we all took it to be - and that WB are now just chancing their arm having employed some crooked lawyer or another to invent a meaning for a clause in the booklet. If we get side tracked into miss selling or misrepresentation then we are agreeing that the clause was there and meant then what they are saying it now means - NOT SO. We were not mislead nor was a product mis-sold - it was what it was - and what it still is! a LIFETIME TRACKER - now WB are trying to wriggle out of what I believe to be a legally binding contract by inventing meanings that were not there and were not meant at the time. The issue is they are trying to break a contract!!! (in my opinion) We (or at the very least our counsel) need to be clear what it is we are saying and what it is we are fighting!
Addicted to fighting the WBBS
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Sign Up21:06 PM, 20th November 2013, About 11 years ago
Reply to the comment left by "Denise Doms" at "20/11/2013 - 20:56":
Hi Denise - I agree. I mean Miss sold in the sense that we all took out Lifetime Trackers and if WBBS had any thoughts that this was 'not' a Lifetime Tracker and rather a Standard Variable Rate Product (which as we all know is what they are trying to Pay a Huge Fee to a Barrister to tell them what they want to hear), then they have misled/miss sold the product from Day 1.
Incensed Landlord
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Sign Up21:30 PM, 20th November 2013, About 11 years ago
Reply to the comment left by "stuart marshall" at "20/11/2013 - 21:06":
Hi Stuart, funnily enough I was JUST going to post a reply which echoed your words to Denise, as I think (and forgive me for saying this, Denise, it's in no way meant to be disrespectful of your opinion) there was a bit of muddying between miss-sold/miss-selling and 'breach of contract'. One is KIND of the result of the other, if that makes sense. The 'breach of contract' is one of the same thing, in effect, as they are defying the very title of the product, which was for the 'life' of the mortgage - or supposed to be. So the fact that WBBS have changed it, and are applying and increase, means the the original title and therefore our understanding, has now BEEN breached.
I hope my interjection here helps, rather than hinders or confuses. I just don't want things to become unclear over time, or we lose the very essence of what we're fighting!
Sara Westenborg
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Sign Up21:37 PM, 20th November 2013, About 11 years ago
Hi
I too am affected by this outragous hike in WB rates and have been trying to find the answers to a few questions - perhaps someone can help? I have tried to digest the 150 + pages - but a huge amount to take in!
I am so grateful for all the hard work so many of you, especially Mark, have put into this fight.
- If you have numerous mortgages with West Bromwich; why pay £240 multiplied by x number? Surely if a judgement over one mortgage is successful, it will automatically apply to all the others under that persons name? Any thoughts?
-Further more- worse case scenario; what if the case is lost? Does the £240.00/mortgage cover all the court costs? Are we likely to be liable to even more costs?
ROSEMARY BOSWORTH
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Sign Up21:42 PM, 20th November 2013, About 11 years ago
Denise/Dean to Stop getting the information twice. Open the New comment notification email and at the bottom of the page click the option to stop receiving comments. Each time you make a comment this will be reinstate so you will again receive two emails just repeat process.
Mark Alexander - Founder of Property118
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Sign Up22:31 PM, 20th November 2013, About 11 years ago
SERIOUS LEGAL ISSUE
I am very confident that we can demonstrate to a Court of Law that condition 5 of the West Brom mortgage conditions relates only to Standard Variable Rate mortgages.
We all know that we have overwhelming and ever growing evidence in that regard and feel confident of winning that legal battle subject to raising the necessary funds to take the case to Court.
HOWEVER, based on feedback from the first barrister I am no longer confident the same applies to conditions 15 and 15.1 of the Mortgage Conditions which allow West Brom to call in their mortgage within 28 days.
You are not going to want to hear some of what follows any more than I want to break this news.
I said very early on into this thread that all mortgages have this condition ..... and they do. However, the norm for but to let mortgages is that is that the Mortgage Conditions also state the basis upon which the loan can be called in. West Brom have no such conditions. Maybe this was an error in omission on their part, maybe it was intentional, who knows? The bottom line is that none of us, including me, have paid much respect to conditions 15 and 15.1 because we have held a common belief that West Brom are unable to use these conditions unless we are in default. Our barrister has now pointed out this error of judgement on our part. Therefore, in theory, West Brom could call in one or more loans just because they decide they decide to do that and it seems we can't stop them because we all signed to accept those conditions. There is nothing to prevent them being selective as the vast majority of us have no consumer protection. It is quite normal for commercial overdraft facilities to be able to be called in on demand but not certainly not buy to let mortgages.
As you are aware, we are taking advice from a QC now to provide us with a backup argument for the rate rise in the unlikely event of us being unable to convince a judge that condition 5 is not relevant to our tracker rate mortgages. That's all fine but what if the West Brom decide to call in the loans? We could win the battle and lose the war!
This is where we need advice from a third barrister who specialises in professional negligence. Thankfully this will cost us nothing. This will act as be a safety net for some of us if we win the arguments about the rate rise and West Brom subsequently decide to call in our loans. Conditions 15 and 15.1 are incredibly unusual in their structure and we need to prove that. Whether the conditions are fair or not may not come into the matter for those of us who are not consumers. Therefore, we may need to sue our professional advisers for not pointing out the importance and unusual nature of these mortgage conditions to us, i.e. negligence. That's not good enough on it's own though because some of us didn't take any professional advice. We need more legal arguments to get conditions 15 and 15.1 ruled by a judge to be unenforceable unless we are in default, i.e. just like other BTL mortgages. We need to rely on our legal team to achieve this before we progress to the next state in my opinion.
I suspect the likelihood of West Brom actually taking this action and calling in loans is very small, especially as many of the loans are in negative equity and could result in unrecoverable losses. Perversely though, we could see them call in the loans where LTV's are low enough to be certain of full recovery even in a forced sale situation, leaving only those those with negative equity untouched until such time as property values increase. They may not have to treat us fairly because we are not consumers according to the regulators, this needs looking into again as I feel sure the FCA principles of "treating customers fairly" applies to all financial services companies, whether the services are provided to consumers or businesses. If that wasn't the case, why did the FCA get involved in the interest rate swaps mis-selling scandal? They were all sold by banks to businesses?
Theoretically at least, it appears at face value that West Brom can pick and choose which loans they want to call in based on conditions 15 and 15.1. This is NOT good news!
Based on the above I have asked Justin to liaise further with the two barristers and the QC before providing us with the complaints template to the FOS and the letter template for those of us who instructed our own solicitors.
I am not comfortable with the prospects of winning the battle against the rate increase only to find that some of us become casualties of war due to our mortgages being called in, especially as some of us have no recourse to negligence claims against professional advisers.
I still believe that all will come good, but right now I don't know how it will come good or what any of us can do.
Justin is aware of the above.
.
Bob Nunn
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Sign Up22:53 PM, 20th November 2013, About 11 years ago
Mark - Where is 15 & 15.1 please. All my signed paperwork stops at 13 and then signed by us.
Richard Adams
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Sign Up22:55 PM, 20th November 2013, About 11 years ago
Reply to the comment left by "Mark Alexander" at "20/11/2013 - 22:31":
Oh dear but let's wait upon Justin's advice. Doubtless you don't want to have 100's of questions fired at you pending this so I post now for Justin to review in his own time.
1/. If the small print about the rate rise is wrong due to the Latin law why not the same re calling in the loan?
2/ If I get 28 day notice can I stall etc through getting them to provide court order etc? Not many folk can write a big cheque inside 28 days. If I was targeted I would have to sell the property - positive equity - but this won't complete inside 28 days in a million years.
3/. Or can WBBS snatch the property. Can't see much point as they won't sell it any quicker than I could.
If WBBS think they can do this I merely observe that this is what they will likely do thus scotching the confidential settlement thread.
Mark Alexander - Founder of Property118
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Sign Up22:59 PM, 20th November 2013, About 11 years ago
FUNDING
Further to my last post, I would be happy to make it public that I would also pledge £1,000 to the legal action fund if 99 others do the same. When we get to 100 we all then make the payment to Justin's client account, assuming of course we either resolve the issues in my above post or agree that we will be taking a risk which we are confortable with.
I'm really pleased to hear that so many of you would be willing to pay more. However, you also need to know that if the case goes to Court, win or lose we will never get that money back, other than through the savings we stand to make by successfully proving that West Brom can't increase our mortgages. This is because the funds raised will pay for the legal insurance if we win or our own legal teams costs if we lose. We cannot reclaim the legal fees premium even if we win. The law changed on that in April this year.
A further point is that I don't think we should make a claim against solicitors or mortgage advisers for compensation for the rate increase unless we lose a case against West Brom. We can't have it both ways, i.e. we can't claim that West Brom's condition 5 is not relevant in our Court case against them and then sue our professional advisers for not telling us it was relevant unless we lose the case against West Brom and it is proven that clause 5 was relevant.
.
Dean
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Sign Up23:01 PM, 20th November 2013, About 11 years ago
Reply to the comment left by "Mark Alexander" at "20/11/2013 - 22:31":
Mark. The paragraph that starts as you are aware does not read correctly I think ?