Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Alison Buckland
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Sign Up17:04 PM, 20th November 2013, About 11 years ago
Wow! There have been some amazing revelations in the last few pages of this forum and if they do not steel the remaining readers (sideliners or newbies) into action I hope the following might.
My thought is this: Can you afford not to join this action?
I'm a struggling landlord with a very small portfolio - 4 properties in total (all on trackers) and I've thought about this in every available moment since receiving my letter from WB. It's a big worry. I have just the one mortgage with WB and it's the smallest buy to let loan I have. My biggest fear is that WB get away with this and other lenders will follow suit. Open Season. It will only take one other lender in my case to exact the same additional rate overnight and I will basically no longer have a buy to let business/pension. I will be bankrupted. A slow, steady, incremental rise to the Bank of England Base Rate I can cope with and have plans in place but wham! 2% just like that across my remaining mortgages - no can do. (I'm still awaiting my 1.9% letter by the way).
I'm not interested in being paid off to shut up and go away because that will not stop other lenders from trying this illegal move. I want this to be declared illegal in court for all to see. This is a shocking money raising scam for an ailing Society and I won't pay for their rotten decisions made while the sun shone. A contract is a contract. A non-disclosure pay-off will not save my small business.
Take a look at the Terms and Conditions with your other B2L mortgages and you'll soon see that they too will give it a go if they think they can get away with it now you know what weasly clauses they’ll use to justify it.
Please do the maths across your whole portfolio. Can your business survive if your other tracker mortgage lenders decide they can change the rate at will? How many tenants will you have to give notice to? Will the Private Residential Landlord be a thing of the past?
This is about way more than a few hundred quid a month extra - it’s about you business, livelihood, pensions and tenant’s homes. £240 is a drop in the ocean in comparison and an easy business decision. Join and let’s get this overturned in court once and for all. So please don’t wait if your mortgage begins with an 8! And for those of you who are already 'in' stay with it! Together we stand and all that.
PS Just to follow up my last posting: Experian got back to me saying West Brom had not been delving around in my credit file. They must have used another agency.
Paul Eastabrook
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Sign Up17:38 PM, 20th November 2013, About 11 years ago
Reply to the comment left by "Alison Buckland" at "20/11/2013 - 17:04":
Interesting point about Experian. They haven't got back to me yet but, in the meantime, I signed up for a trial account with EQUIFAX last week and they certainly haven't had any searches made on me by WB either at any stage in the last year, to date.
Richard Adams
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Sign Up17:40 PM, 20th November 2013, About 11 years ago
Reply to the comment left by "Dean " at "20/11/2013 - 13:53":
Dean
Despite my earlier post affirming it there seems to be some confusion here? I'm in 100% paid up & docs with Justin. If there were M&S vouchers for being one of the first 10 to sign up I might have qualified even! I don't need persuading about it being right what we are doing.
And yes that affords me the choice of accepting a settlement, being named in the class action as I am, or saying stuff it WBBS "see you in court". This scenario is entirely hypothetical at present while WBBS make up their nasty minds so I reckon I'll cross that bridge when and if I come to it. That said I shall be 100% influenced by the Property118 consensus which at present is let's go the whole hog tempting though it might be to cut and run accepting an offer.
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Sign Up18:55 PM, 20th November 2013, About 11 years ago
Reply to the comment left by "Dean " at "20/11/2013 - 12:56":
Brilliantly put Dean. I wish I had time to do more. I have done what I can alongside holding down a full time highly stressful job (and alongside keeping up with the scores of fresh e-mails -(and I get TWO of each for some reason) when I get home from work before catching up with my work/work and preparing dinner. My aadmiration for and gratitude to you, Mark and several very active and proactive others on here knows no bounds - PLEASE keep it up
Alexander Law
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Sign Up19:13 PM, 20th November 2013, About 11 years ago
I’m right behind a court case. Like Dean says, if 1,000 interested parties each contribute £100 we’re there. Failing that if 100 people contribute £1,000 we can do it. And that’s 3 months increased repayments to us, which we will get back when we win. Or as Shaun, Jackie and many others suggest somewhere in the middle is more likely, but we can raise the cash to take this to court.
And we can set a precedent so that even with a pathetic bunch of politicians and toothless civil servants, we can prevent this abuse from happening again.
I think Mr.Westhoff has seriously underestimated us.
Pindy Kaur
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Sign Up19:26 PM, 20th November 2013, About 11 years ago
Reply to the comment left by "Dean " at "20/11/2013 - 07:19":
Hi Dean
Two mortgages my friend has, both start with 8 and both have increased, my mortgage starts with 9 and was taken direct with WBBC and was told this is a life time tracker. The mortage i took out was dealt by a different dept mine was in birmingham and my friends was in Coventry. When the mortages were going through Coventry office did not have any info on my mortgage and telephone numbers were different, but now when we ask for intrest paid for tax year my friend and i can do it at the same time.
I have enquired with WBBS if my mortgage will be affected the reply was "not at the moment only one's being looked at the moment are at those taken out through brookers" i hope this helps waiting for offer letters and fees for Justin will be sent i agree if need be more funds are required then we would be happy to part of this class action
Pindy Kaur
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Sign Up19:30 PM, 20th November 2013, About 11 years ago
Hi Dean
Did you get my reply or would you like me to send it again Pindy
Mike L
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Sign Up20:02 PM, 20th November 2013, About 11 years ago
Reply to the comment left by "Alexander Law" at "20/11/2013 - 19:13":
Well said, Alexander, I'll be proud to be one of the 100! Even prouder if there are 1000 or more!
I wonder how many of the WB employees involved in this have seriously thought about their future and what happens when the society loses in court? When it's all over and the costs of this disaster are being counted there'll be some tough questions for those who came up with this ridiculous course of action and for those that were seen to support it. Will you really want that on your CV? And what will it mean for your future career prospects?
If you work for WB and are reading this and do not agree with the actions of the mad few that think this is a good idea you need to speak up now. If you don't you'll be seen as supporting them and when it's all over you'll be one of those that is ridiculed and laughed at by the rest of the industry. They'll all say: 'What a bunch of thoughtless losers!' and 'Silly guinea pigs sent out to slaughter!' It's no good claiming then that you were just following orders.
Once this goes to court it will all be all too late. The names of those responsible will come out in due course and they'll have to explain how they thought that lying and disregarding the law was ok in the pursuit of their greed. If you do not want to be one of them then the time to do something about it is running out.
Pindy Kaur
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Sign Up20:18 PM, 20th November 2013, About 11 years ago
Reply to the comment left by "Dean " at "20/11/2013 - 07:19":
Hi Dean
The mortgages my friend have both start with 8 and were both taken out through a brooker, My mortgage which was taken through WBBS direct has not been affected and the mortgage starts with 9. We both took the mortgage at the same time, brooker mortgages were dealt through a office in Coventry, but mine with a office in B'ham. Coventey office could not help me with any of my enquries they had no details about my mortgage but now when making a phone call to request tax year end intrest paid statement my friend and i can deal with this on the same phone number. I did receive a letter requesting to me to go to a new deal about 2 years ago i think this was a 2 year rate and when the rate comes to the end my mortgage would revert back to the original intrest rate/deal.
I am not sure if it matters but my friends statements are white and blue but mine are purple. Waiting for offer letters and will forward to Justin and pay fees i would be happy to pay double if needs be.
Hope this helps Pindy
Hope this helps
]
Addicted to fighting the WBBS
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Sign Up20:34 PM, 20th November 2013, About 11 years ago
Reply to the comment left by "Mike L" at "20/11/2013 - 20:02":
Mike, well said.
The WBBS employee who has been tasked to liaise between the 'Exec Team' and my requests for Westhoff to take a brave pill and answer some questions (and even knew I personally was posting messages on this forum and confirmed they were all reading property118) is called Lee Carroll.
Although Lee is a 'Customer Relations Manager' today, he was a Team Leader of Mortgage Operations between 2007 - 2008, exactly when I was miss sold/misled to take out the Lifetime Tracker Products by the WBBS.
I would be interested to know if the Managers of the Mortgage Operations Team and The Compliance Team of the WBBS in this period, if they had to swear on oath, whether they would admit that even they were aware/unaware of the WBBS attempts to do their best at hiding this clause and making it as misleading as possible in the 'separate handbook' they claimed to have sent out.
Any of the Mortgage Operations & Compliance Team at the WBBS during this period should check their memory & morals and ask what more they could have done to Treat Customers Fairly (including treating brokers fairly) when they were involved in the Miss Selling and Misleading Advertising/Promotion and the general deceptive nature of this 'TOXIC' product. The WBBS Legal team at the time also have questions to answer in regards to why this misleading and yet 'important' clause was not highlighted in any other documentation the consumers were being sent and were signing in the sales process.
Shame on all of the WBBS staff who either knowlingly were allowing this to happen or still as worse, were totally unaware of the misleading product they were involved with designing and promoting and administering the sales of.