Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
| “Account” |
means an account required to access and/or use certain areas and features of Our Site; |
| “Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
| “Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
| “personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
| “We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
| Name of Cookie |
Purpose |
Strictly Necessary |
| JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
| __cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
| Name of Cookie |
First / Third Party |
Provider |
Purpose |
| __utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
| _fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Addicted to fighting the WBBS
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Sign Up9:40 AM, 19th November 2013, About 11 years ago
Reply to the comment left by "Mark Landlord" at "16/11/2013 - 11:58":
I have just received the following email from Lee Carroll, Cust Serv Manager at WBBS (lee.carroll@westbrom.co.uk) which was as another response to my email below.
I find it interesting they felt the need to qualify the reduction from 2% to 1.9% when they earlier confirmed there would be no further comment to make:
"Mr Marshall
I have nothing further to add to my previous responses and would like to make you aware that we will not enter into any further correspondence in relation to this matter.
While I note your comment in relation to the variation of the increase, I can assure you that this is to reflect changes in market conditions since the original mailing.
If you wish to escalate the matter further, please contact the Financial Ombudsman Service as detailed in our final response.
Regards, Lee"
MY EMAIL SENT TO LEE CARROLL
Dear Lee
Thank-you for the reply.
We believe it is a legitimate question about the resignation of J Westhoff if the courts of Law in the UK determine the actions that were signed off by Mr Westhoff are proved to be unlawful.
If Mr Westhoff is so convinced that the actions that he sponsored are both morally justified and lawful, then why is he so scared about offering his resignation if the courts determine these to be unlawful ?
We would forward to a personal response from Mr Westhoff.
The recent 'tactic' of varying the 2% unlawful increase to 'only' 1.9% to 'reflect' market conditions is a pathetic and totally transparent attempt to support your weak attempt to justify your business decision methodology.
kind regards, Stuart Marshall"
Dean
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Sign Up10:05 AM, 19th November 2013, About 11 years ago
Reply to the comment left by "stuart marshall" at "19/11/2013 - 09:40":
What a great way of dealing with complaints.
Steal from someone, then when they complain refuse to give them a reason but point them in a direction of an organisation that cant do a thing.
West Brom will be laughing at the FOS .
David Ellis
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Sign Up10:34 AM, 19th November 2013, About 11 years ago
Reply to the comment left by "Scotty Lifetracker" at "18/11/2013 - 23:56":
This comment by the WBBS regarding Tracker Mortgages has been removed now by well over a week as when I looked on their site about a week ago it wasn't there. There is virtually no mention anywhere on their site about tracker Mortgages but now concentrating on Fixed Rate Mortgages. The only place which could be very useful for us I could find on their web site about Tracker Mortgages was in a 12 Page PDF File which was on their web site called "mortgages made Simple" "Our guide to taking out a mortgage" On Page 5 Headed "About our Mortgages" "The Mortgage Products Available" They list Fixed Rate Mortgages, Tracker Mortgages and Variable Rate Mortgages. Their comments under Tracker Mortgages is " A tracker mortgage links your interest rate to The Bank of England Base Rate so your monthly payments move as this changes. This means you could benefit from cheaper payments when the Bank Base Rate is low but you will also need to budget for higher mortgage payments in case the rate goes up" Their comments for Variable Rate Mortgages is "There are several types of variable rate mortgages, including standard variable and discount. Like Tracker Mortgages they don't offer protection from future rate increases but they could allow you to benefit from cheaper payments when interest rates are low.
Standard Variable Rates are often set by the individual lender which means they might change without the Bank of England moving the Base Rate. This includes the West Brom so our Standard Variable Rate (SVR) may change from time to timewithout the Base Rate Moving . If it does change we will write to you with plenty of notice to let you know if your mortgage payments will be going up or down." Absolutely no mention in their definition of Tracker Mortgages of them being able to put rates up apart from bank Base Rate changing. This is not the case with their SVR Mortgages. Clearly we all know that they are using the argument being we are landlords of multiple properties we have no protection and see fit to treat our Tracker Rate Mortgages as SVR Mortgages. Mark might this 12 page PDF File help our case with their definitions of mortgages?
Dean
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Sign Up10:46 AM, 19th November 2013, About 11 years ago
Reply to the comment left by "David Ellis" at "19/11/2013 - 10:34":
How will they ever be able to justify this financial rape !?
Their own website says what we are arguing yet they wont even give us the decency of a reply because they don't think we have anyone we can complain to because they know the FOS is weak !
Surely a Court has to take our side ?
I really am starting to think that once we are seen to be seriously going to Court our legal team will be contacted for a settlement. Is anyone else thinking the same ?
If they do this then I think the offer will only be on the table for those registered. So I would suggest to anyone still hoping that this gets sorted without them getting their details to Justin to think very seriously about trying to save £240 !?
Dean
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Sign Up10:49 AM, 19th November 2013, About 11 years ago
Mark
I cant get my head around the way we will need to pay the legal fees and this Insurance premium you keep mentioning.
Could you summarise making it as simple as possible . An idiots guide to the British legal system if you will please
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Sign Up10:55 AM, 19th November 2013, About 11 years ago
me either Dean! Felt like 2 negatives to me last nigth
Richard Adams
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Sign Up11:15 AM, 19th November 2013, About 11 years ago
RE THE LANDLORD & LETTING SHOW AT STONELEIGH NEAR COVENTRY 27 & 28 NOVEMBER.
I have posted before that I am attending on the 27th to hand out flyers and engage with landlords with a view to having them join our campaign with obvious emphasis on any WBBS tracker mortgage borrowers I meet.
Does anyone else fancy joining me on the day? Hours are 1000 to 1730. It would be great to meet anyone so intending. I can't be there on the 28th so again does anyone wish if able to be there that day?
Please contact me on richardadams5@hotmail.com or 07961452182. E tickets for free entrance to show can be got in advance.
Mark Alexander - Founder of Property118
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Sign Up12:09 PM, 19th November 2013, About 11 years ago
Reply to the comment left by "Dean Turner" at "19/11/2013 - 10:49":
Hi Dean
It was a bit difficult for me to get my head around too.
If we lose the case then West Brom will apply for a costs order. That’s why we need insurance. We don’t pay for the insurance up front though, we only pay the premium if we win the case. If we lose the insurer pay the costs order to West Brom.
If we win the case then our legal Counsel will get a costs order against West Brom for their fees, but we will still have to pay the legal fees insurance premium. As of April last year is was no longer possible to claim insurance costs from the loser of the case.
Therefore, win or lose we need £100k. If we lose we need the money to pay our lawyers, if we win we need the money to pay for the insurance.
So ....
Win = £100 000 to Insurance company . Our legal fees paid by WB
Lose =£100 000 to our legal team. WB get their legal fees from our Insurance company who have not had a premium ?
Is that clear now?
PS - if we don't buy the insurance and we then lose, not only would we have to pay our own legal advisers, we would also have to pay West Brom's legal costs out of our own pockets and heaven only knows how much money they will throw at this. It was very clear from the outset that we would not ask the named individuals who are party to the Class Action to accept that risk. Therefore, if we do not raise enough money the legal action will not begin.
.
Mark Alexander - Founder of Property118
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Sign Up12:18 PM, 19th November 2013, About 11 years ago
Reply to the comment left by "David Ellis" at "19/11/2013 - 10:34":
Hi David
Please post a link to that PDF you have found. This could be VERY useful as it clearly differentiates a standard variable rate from a variable rate which is a tracker mortgage.
.
Concerned Landlord
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Sign Up12:38 PM, 19th November 2013, About 11 years ago
The fact that WB have removed the page from their website can work for us - although they might claim that it was because they don't do tracker mortgages anymore - however, the timing of it will be favourable to our case.
To me the case is very straight forward and a top notch barrister on our side should be able to put a very strong case to the court. I see no other solution to our situation - FOS is very likely to postpone looking at this till the legal side has taken its course and it then might simply follow the court's ruling.
I urge all on the side line to join in - I stress that I think we have a very good case and the negative publicity around the banks can further strengthen our case.
Over 44000 hits and only 220 serious participants!!! Come on guys and gals its really time to put your money where your mouth is...
A simple math: if 1000 people join us the cost to all will be about £100... Enough said I think...