Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
David Lawrenson
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Sign Up17:57 PM, 17th November 2013, About 11 years ago
Reply to the comment left by "Richard Adams" at "17/11/2013 - 17:36":
I can see the intention to "not settle" in the summary. But this may depend on what you understand by the words "to settle"
Just another thought on my bafflement about why more do not join the class action, I suppose many people are happy to "go with the flow" and respect the decisions of those they may look up to - including financial institutions.
As my partner just remarked to me.. "Ah but you are different. You have worked in financial services organisations, so you are well aware of how they play the long game and the methods used to increase income, however pernicious those methods may be."
Naturally enough, she also worked in financial services too! Those who have not joined this action and are sitting on their hands do not have the benefit of my own or her personal work experience.
Good luck with the campaign
David Lawrenson
http://www.LettingFocus.com/Blogs
Richard Adams
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Sign Up18:01 PM, 17th November 2013, About 11 years ago
Reply to the comment left by "ROSEMARY BOSWORTH" at "17/11/2013 - 17:39":
Thanks Rosemary for saving me the bother of asking WBBS. Were it possible for my heart to harden yet further against them you have facilitated it with your revelation.
Richard Adams
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Sign Up18:29 PM, 17th November 2013, About 11 years ago
Reply to the comment left by "David Lawrenson" at "17/11/2013 - 17:57":
When the issue arose and was debated in posts settle meant accept an offer WBBS might make to let those in the class action off the hook leaving remainder of their BTL borrowers firmly on it.
While this would be tempting to me to ease my personal financial situation (and to teach freeloaders a lesson), the consensus was that cutting a deal for a few would not suffice to deter other lenders trying on what is a frankly revolting, dishonest, underhand and nasty trick. So taking them all the way to court while taking longer and causing the likes of me temporary pain, would in the long run lance this particular boil once and for all.
Should WBBS meanwhile offer me zillions of pounds and restore me to paying them at existing interest rate in exchange for keeping my mouth shut, then I guess that would be the time I have to examine my conscience most deeply??!!
As for why WBBS BTL borrowers are only joining steadily - yet still encouragingly day by day mind - rather than in a torrent remains a mystery. Despite massive publicity there is doubtless still much ignorance of the Property 118 campaign. There is also the apathy and "I don't like to make a fuss" attitude you refer to. Sadly there are for certain still quite a few sitting on their hands hoping to ride shotgun on our success without paying or contributing anything. They are in for a rude shock when we win. While they may benefit from the case law we shall have established they will still have to fight their own corner to have the increased interest rate turned over for themselves. Time, legal fees and individual effort will be required.
Thanks for your good wishes in the campaign.
Jackie Kay
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Sign Up19:26 PM, 17th November 2013, About 11 years ago
Sent on line payment and docs in post tomorrow.
Mark Alexander - Founder of Property118
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Sign Up19:27 PM, 17th November 2013, About 11 years ago
Just playing catch up, I needed to take a break from the PC this weekend as I was feeling a bit burned out.
To all - Regarding my complaint to the ASA – has anybody else made one or are there any questions about that?
Also to all – a tracker rate is a variable rate, as it a capped rate, whether the rate tracks LIBOR or BoE base rate as per the West Brom tracker. There is nothing wrong with referring to the rate as a variable rate, what it is NOT is a Standard Variable Rate, hence the description tracker.
@ Helen Landlord – I can but speculate why West Brom have reduced the tracker rate hike from 2% to 1.9%. It changes nothing so far as I’m concerned. They can change it to 0.1% if they wish and I will still fight it because it’s sets a precedent for them and other lenders.
@ Mark Landlord – I agree that sending a response to their letter changing the rate hike from 2% to 1.9% rejecting that rate is a good idea. I have yet to receive my letter but I will respond when I get it.
@ Rosemary Bosworth – sorry, I don’t know the answer to your question regarding number of properties vs number of mortgages.
@ Stuart Marshall – I do not believe funding for lending is not relevant here. My understanding is that funding for lending only applies to new commercial loans. Buy to Let mortgages do qualify as commercial loans apparently, however, West Brom are no longer offering them due to being over exposed in to the sector under building society rules. I have to say that I am not 100% certain about this though so I am prepared to be corrected if others can prove me wrong.
@ Appalled Landlord – my West Brom mortgage is 2.49% over bank base rate now and will be 4.39% over bank base rate as of 1st December – OUCH!!! I took the deal as I was running out of lenders at the time, several had closed their doors to new lending and I was up to or exceeding the thresholds on others. If only I knew then what I know now!
@ Dave penney – consumer protection means that landlords with only one property “theoretically” have the benefit of Unfair Consumer Contract Regulations on your side – see http://www.oft.gov.uk/business-advice/treating-customers-fairly/protection#.UokTltK-2M4 However, given that so few of us are likely to qualify I think this could well be a “red herring”. There is a slim chance that West Brom might reverse their decision for people who can prove they were consumers at the time of taking out the mortgage. As David Lawrenson said in a later post, there is no legal definition of a Consumer landlord and the Foxtons case is all we have to go on. The case of the OFT vs Foxtons was all about clauses being buried in small print, hence there are many similarities between that and the case we have against West Brom. The Foxtons case is different though as it involves finance which the Foxtons case didn’t. A high profile case regarding the definition of a consumer with a business is the FCA ruling on interest rate hedging products. Our QC is also looking into further case law which I am not at liberty to disclose via the forum. It is unlikely that it will be economically viable for the Class Action to press for a definition of a Consumer Landlord, unless of course a few thousand more landlords join in.
@ Stuart vMarshall & Peter Cole – agreed, excellent article in the Mail on Sunday. As you may have spotted, I left a comment this morning to drive affected borrowers here, I would ask all reading this to do the same, the link again is >>> http://www.thisismoney.co.uk/money/news/article-2508332/JEFF-PRESTRIDGE-Quiet-men-taking-Goliaths.html
@David Lawrenson - if West Brom offer me a deal and put it in writing, the first thing I will do is publish it, regardless of whether they say I can or not. If necessary I will blank out my details, create another member profile here and post it regardless. No doubt others will do the same thing too so I may not need to HAHA
@Richard Adams – I do understand your point about teaching the freeholders a lesson. The hardest lesson of all though will be if we don’t raise the required funds to take this fight all the way. The only winners in that case will be west Brom and the other lenders which may choose to follow suit. This fight runs well beyond our predicament todaty, we are fighting for every mortgage borrower with a tracker rate mortgage. I do hope they appreciate it. Sadly, I suspect the vast majority remain blissfully unaware of us though. That’s why it is still just as important for each and every one of us to do our bit to spread the word. This campaign started with one person, there are now hundreds of of who need to continue to do our bit and when we do all pull together we have the ability to reach out the thousands.
LET’S KEEP FIGHTING!
.
Jackie Kay
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Sign Up19:39 PM, 17th November 2013, About 11 years ago
My mortgage is also 2.49% over bank base. I'm just pondering over what I'm going to spend my 1% saving on!
Highland Lass McG
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Sign Up23:48 PM, 17th November 2013, About 11 years ago
Mark
First of all sincere thanks for all the work and encouragement you offer on this site. Like many others when we first received our letter from West Bromwich we felt helpless that this was a 'fait accompli'.
Far from It !
This site has been an inspiration and we have done everything suggested, joined the class action several weeks ago and sent details and cheque to Justin, wrote and received a reply from our MP who has written to Vince Cable, wrote to the FOS, and as you suggested today, the Advertising Standards and also commented on the This is Money website.
It is a pleasure to be proactive in fighting this.
Peoples' comments are encouraging and bring a wealth of experience and expertise to inform everyone of the wrongdong of West Bromwich.
The website is excellent but I have one suggestion:- At the top of the page you have the 'TO DO LIST', could you add all the extras you have been suggesting so that new people will be up to date on all they can do to work towards a successful outcome.
Well done, keep up the good work and do have a break from time to time as it must be very intense at times keeping up with the flow of comments.
To a successful outcome.
Tony the hairdresser
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Sign Up10:49 AM, 18th November 2013, About 11 years ago
Hi I am sending 3 x cheques to Justin can someone confirm the postcode?
Is it
NW10 5LJ
Mark Alexander - Founder of Property118
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Sign Up10:50 AM, 18th November 2013, About 11 years ago
Reply to the comment left by "Tony the hairdresser " at "18/11/2013 - 10:49":
The Law Department, 7A Wellington Rd, London NW10 5LJ
ROSEMARY BOSWORTH
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Sign Up10:51 AM, 18th November 2013, About 11 years ago
Reply to the comment left by "Tony the hairdresser " at "18/11/2013 - 10:49":
Yes that is correct.