Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Neil Patterson
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Sign Up10:41 AM, 31st December 2014, About 10 years ago
Hi Julie,
First things first I would change the lock asap.
You can't dispose of someones property without trying to return them. Do you have any addresses for work or friends or family abroad you can write to?
How long has she been away and could she come back?
Fortunately it is only 2 weeks board and not worse so you may have to just write it off as a good learning experience.
Rob Crawford
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Sign Up15:01 PM, 31st December 2014, About 10 years ago
Even though it seems she has disappeared you still have a lodgers agreement in place. Lodgers don't have much in the way of rights but they do have some. I would serve notice on her iaw with your lodgers agreement, and send a copy addressed to her to any other contacts you may have (employer, next of kin etc etc). In the notice state that any belongings left will be kept for two weeks only from the end of the notice period before being disposed of. Even if the notice served is only a letter posted in her room at least, in the event that she returns, you have served notice. Start advertising, wait until the end of the notice period and then pack her belongings and stow in your loft (just in case). Move on and get a new lodger!
Mandy Thomson
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Sign Up15:52 PM, 31st December 2014, About 10 years ago
Reply to the comment left by "Rob Crawford" at "31/12/2014 - 15:01":
Julie hasn't stated how long the lodger has been "missing" for, or how much rent arrears have built up.
Assuming it has been at least a month since rent was paid and she had contact, I would issue a one month notice. Two weeks would have been OK, but because the agreement is only verbal, it's her lodger's word against hers in the event of a legal dispute.
One month is the usual standard (outside of a fixed term agreement) and is adequate notice even if the lodger isn't at fault and the landlord has simply decided they no longer wish to rent the room. As Rob says, ensure this is in writing, served at as many addresses (both postal and online) as possible, with proof of postage for the postal addresses - EVEN THEIR HOME ADDRESS!
Rob's advice about the lodger's belongings is spot on from a legal viewpoint.
Only Julie knows what sort of person her lodger is, but if this is out of character for her, shouldn't she be given the benefit of the doubt before her possessions are disposed of?
There could have been a family crisis, and she may not have the time and ready access to her online messages, and if phone calls are going straight to voicemail, it's highly likely her mobile is unable to work in that country (this has happened to me several times when I've gone abroad for a variety of reasons!).
Jay James
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Sign Up21:56 PM, 1st January 2015, About 10 years ago
Reply to the comment left by "Mandy Thomson" at "31/12/2014 - 15:52":
"One month is the usual standard (outside of a fixed term agreement) and is adequate notice even if the lodger isn’t at fault and the landlord has simply decided they no longer wish to rent the room. "
Hi mandy.
Are you suggesting one month is okay in a no fault eviction only if the LL does not wish to rent out the room anymore?
if yes, then what is the situation (regarding ability to evict legally) where a resident LL wishes to evict without giving a reason?
Mandy Thomson
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Sign Up10:38 AM, 2nd January 2015, About 10 years ago
Reply to the comment left by "Jay James (see also previous Jay James profile)" at "01/01/2015 - 21:56":
HI Jay
It's somewhat different to evicting or ending a TENANCY; in England and Wales, lodgers don't have protection from eviction under the Protection From Eviction Act 1977 (by virtue of Section 3A(2)). They do, however, have protection under the contract (the lodger agreement) that they've made with their landlord, which, like any other contract, is subject to contract law and consumer law (including protection from unfair contract terms).
Therefore, in England and Wales, a resident landlord is not obliged to get a court order to evict (provided the lodger and landlord share living accommodation - if they don't, even though they live under the same roof, the lodger may be an excluded tenant and a court order is needed to enforce eviction).
The law applies the "reasonable person's" standard - so for example, where a lodger agreement states two week's notice, but the lodger concerned is behaving aggressively to the point where the landlord is unable to have reasonable enjoyment of their home, a week's notice might be considered reasonable.
A lodger landlord can end the agreement and give a lodger notice WITHOUT HAVING TO GIVE ANY REASON AT ALL - but they must give at least the minimum amount of notice agreed (unless it's the kind of situation I've talked about above) AND the agreement isn't within a fixed term (e.g. they haven't agreed that the lodger can live there for say the next 3 months).
Because a month is considered adequate time for someone to find alternate accommodation and make arrangements to move, the courts regard this as the maximum amount of notice to give where there's no fault and the parties aren't within a fixed term contract.
Shorter notice CAN of course be given, but in that case, evidence of agreement is needed, ideally in the form of a written and dated lodger agreement, signed by both parties.
In Julie's case, although her lodger has agreed to two weeks notice, there is no written agreement, and presumably no other hard evidence to prove this, so for her own protection, I've advised her to give her lodger a month.
Google "lodger's notice periods" for more detailed information.
Neil Patterson
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Sign Up13:24 PM, 2nd January 2015, About 10 years ago
Update from Julie via email:
my lodger has been with me for around 6 months, she is from south africa but had a jon in the north , she has been paying rent to stay monday to friday....she went back to south africa for 3 weeks and did not pay her rent stating she was not living here i told her yes but you still had your items stored in my room...we eventually came to an agreement that i would charge a reduced fee while she was away....she has also been staying some weekends and not paying any more rent.
Her contract has ended (as far as i know) at her work....she went back to south africa 3 weeks ago...her rent was due whilse she has been away....ive received no rent....i have tried to contact her on the 2 numbers i have for her...no reply...she has still got my front door key..and she has left all her clothes in the room....i have aent a text to both numbers stating she has 7 days to remove them.....still no reply...i have no forward address... she did not have a contract with me as it was a casual basis she paid me a v
Mandy Thomson
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Sign Up9:56 AM, 3rd January 2015, About 10 years ago
Reply to the comment left by "Neil Patterson" at "02/01/2015 - 13:24":
Hi Neil
Julie stated, "..she went back to south africa for 3 weeks and did not pay her rent stating she was not living here.." Did this conversation take place via SMS, email, social media or by post? Has Julie kept copies? If so, and she also has SOME form of documentary proof of the lodger agreeing to two weeks notice, she should serve the two weeks notice, then clear the room (which she can then let to someone else if she wants) - obviously taking proper care of the original lodger's things.
She would be best advised to give the lodger at least 14 days to collect her belongings - Spareroom have a good detailed page about this here: http://www.spareroom.co.uk/content/info-landlords/what-to-do-if-your-lodger-leaves-possessions-behind
julie davies
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Sign Up10:32 AM, 3rd January 2015, About 10 years ago
Hi the conversation about the lodger not living their for 3 weeks was by text message yes i still have all the text messages she sent me from the previous problems when she went to south africa and i did not know if she was coming back and she did not pay her rent..but we did sort this out eventually.
It was a verbal agreement about 2 weeks notice
As i go on holiday in 2 weeks and i still have not had any rent or reply to the messages i know i will have to change my locks.
at the moment i am leaving the key in the door so she cant just walk in and i am using the back door, i was trying to avoid the expence of changing the locks.
julie davies
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Sign Up10:37 AM, 3rd January 2015, About 10 years ago
Reply to the comment left by "Mandy Thomson" at "31/12/2014 - 15:52":
I have had problems in the past with my lodger paying her rent...but as her contract at work has ended i do know now that she wont be coming back although she has not let me know this.
When she went to south africa ( was only supposed to be for a week) she did say when i get back i will know if my contract has been extened.
I have 2 telephone numbers for her...one for this country and the other for when she is in south africa.....i have sent several texts to both numbers and she has not replied.
Mandy Thomson
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Sign Up13:12 PM, 3rd January 2015, About 10 years ago
Hi Julie
Just to be on the safe side legally, as you can't readily prove your agreed notice period, I would run with the one full month's notice. As you're going on holiday in two weeks time anyway, you're presumably not going to want to move a new lodger in until you return. Change the locks for your peace of mind - if the lodger should turn up before her contract has expired (which is probably unlikely), you can say you lost your keys so had to change the lock (and as she was incommunicado...).
As a landlord, I wouldn't tolerate a tenant who defaulted on paying rent, certainly not without very good reason and informing me beforehand. You certainly don't expect rent arrears with a midweek lodger - the very fact they're with you in the first place is because they have a full time job! She sounds unreliable to say the least.
Please Julie, if you get another lodger, make sure you run a proper tenant check on them first - that way, you're very likely to get someone decent and reliable, agree house rules before they move in, and set up a proper written lodger agreement.
Where tenant/lodger checks are concerned, lodger landlords need to be aware that the Immigration Act 2014 (right of tenant or licensee to rent) affects them as well as landlords of whole properties, so checking lodger's passports is good practice. Google "Lodger is from outside EU or Switzerland" for information on this.
Best of luck and hope you have a good holiday!