Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
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This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
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First / Third Party |
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Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Ian Narbeth
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Sign Up10:17 AM, 7th May 2020, About 5 years ago
Hi Edward
Whilst I sympathise with your predicament, it is to be expected that the freeholder/landlord will not bear these additional costs. This is because the landlord's interest in the property is worth much less than the tenants'.Suppose each tenant pays a ground rent of £250 pa. The freeholder's interest is worth perhaps 12 to 15 times that in a good market, say £3000 to £3750. With the Government threatening to cap ground rents or ground rent increases, the value of that income stream may go down. It is unlikely to go up, unless the ground rent is indexed in some way and indexation is under threat. So the freehold reversion may have the same cash value in 10 years' time as today. The leaseholders, on the other hand will have their flats which may increase in value.
In those circumstances it would be commercially foolish to volunteer to meet a financial obligation that the lease says falls upon the tenants. I am afraid you are between a rock and a hard place. The building's insurers probably insist on the walking watch as a condition of cover. Alternatively they may increase the premiums substantially if a watch is not provided and of course the risk to occupiers would go up. The landlord would be criticised and possibly prosecuted if a Grenfell type fire occurred and the watch had been stood down.
I appreciate this seems harsh but the public debate is not helped by talk of "landlords" stepping up to the plate and putting their hands in their own pockets. The Press and politicians are happy to lazily lump landlords together as if we were all rich heartless bastards and they do not distinguish between the Peter Rachmann-types and cases such as yours where the value of the tenants' interests in the building may be 50 to 100 times that of the landlord's interest.
SimonD
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Sign Up11:14 AM, 7th May 2020, About 5 years ago
In response to Ian's comment above, this highlights why freeholder landlords should not be embedded in peoples homes at all. Nowhere except England and Wales use such a system for flats. Most places use Commonhold type systems - flat owners collectively own the building, no ground rents, no permission fees or lease extension costs payable, no declining lease. Freeholders are happy to get these fees and yet do not want to pay for remediation. In other words the average leaseholder gets no benefit from paying these fees to a remote entity, and is in effect paying a private tax.
I have some sympathy with his view that freeholders usually have a very small financial interest in the building compared to the leaseholders, yet they are classed as the building owner and have excessive legal powers compared to the leaseholders who have the majority financial stake. Landlords with such a small financial interest cannot expect the building to be remediated for them by the tax payer, however innocent leaseholders deserve such protection. The best thing would be for the landlord to leave the building, the freehold to pass to the leaseholders, and the cost to be paid for by those responsible - the original developer, their insurers and the government (weak building regulations and oversight). The freehold / leasehold system as used in England and Wales complicates matters, with the government expecting freeholders to pay - freeholders naturally want to pass the cost on to leaseholders via the lease because the system allows it.
BernieW
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Sign Up14:14 PM, 7th May 2020, About 5 years ago
Edward - There are two points which come to mind having read about your situation. Firstly, you have entered a contract with the freeholder/landlord - namely the lease. As with any contract, it sets out who is responsible for what, who pays for what, et cetera. So the first thing to do is "Read The Bl00dy Lease" to see if the landlord can charge you for the waking watch and/or the remedial works - and if he/she/they can, then have you been charge correctly, have that charge been made in the correct legal way, and is that charge "reasonable" within Landlord & Tenant law. If not - apply to the First-tier Tribunal (Property Chamber) for a determination on what you should pay, if anything.
Secondly, the government has pledged £1bn ... yes, one billion pounds ... to assist landlords and leaseholders like you. You're in an unfortunate situation, through no fault of your own (both landlord and leaseholder) and financial help is available to get you out of that situation. I suggest you work positively with your landlord rather than blaming them for a problem they did not create.
Lastly, in response to SimonD - the situation described here has a freeholder/landlord who is trying to sort out the unsafe situation the leaseholders and residents find themselves in. The freeholder will make no profit or financial gain from making the building safe - they will do what they've got to do because it's the right thing to do. Had the building been owned under commonhold - that professional outside influence would not be there. Under commonhold the residents / unit-holders would have to fend for themselves. Now, would they act professionally and pro-actively to solve their problems - or would they moan groan and blame others?
Leasehold and freehold landlords are not the problem here. And commonhold is not the cure all answer to such situations (although it may well be an improvement, if updated and enhanced).
Sebastian O'Kelly
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Sign Up15:03 PM, 7th May 2020, About 5 years ago
Sebastian O'Kelly, LKP, writes:
Freeholders are not organising waking watch "because it's the right thing to do", but because they have a legal obligation to keep a building safe. Or face prosecution.
The freeholder / his manager will be making a profit out of organising the waking watch, as there will be a management fee. There will also be a profit involved in cladding remediation. There will be some work involved in organising both contracts (quite a lot, in cases of the latter).
The freeholder will almost certainly be making a profit from the insurance of the building, and leaseholders will be paying - but without being a contracted party they will be unable to know what this commission involves. Freeholders' insurance often applies across the portfolio. Insurance commissions and complaints over claims, which freeholders routinely do not pursue if it conflicts with wider commercial interests, are routine. Leaseholders pay for insurance and should be a contracted party.
The waking watch was always intended to be an interim measure lasting a few months, but replaced with upgraded alarm systems. That's according to Roy Wilsher, Chair of the National Fire Chiefs Council (NFCC). https://www.leaseholdknowledge.com/getting-cayman-islands-freeholders-to-help-with-cladding-crisis-is-an-additional-difficulty-says-uks-top-fire-chief/
It is unlikely that the larger freehold owners of these assets are maintaining the waking watch for commercial gain. More because it is a compliance belt and braces, and, besides, the leaseholders are paying, not them.
The familiar rubbish about commonhold need not detain us. Any commonhold association (or RMC or RTM in England and Wales) will soon find decisions taken out of their hands for non-compliance in today's regime of fire safety. This has happened in Australia with strata associations, and it almost certainly should happen at Islington Gates in Birmingham, an RMC, which has a huge service charge shortfall and is poised to become uninsurable. Without outside assistance, it will need to be evacuated. https://www.leaseholdknowledge.com/appeal-to-robert-jenrick-islington-gates-faces-evacuation-if-cladding-bills-not-paid-on-april-1/
Government ministers wasted two years urging freeholders to "do the decent thing" and pay to remediate "their" buildings. This was in part because they believed the lobbying propaganda of the ground rent lobby that professional investors in freeholds were the "responsible long term custodians" of buildings.
LKP has long been critical of residential freeholders, and the unbalanced powers that they have, but did indicate that they were only the speculators in residential buildings' freeholds and should not pay for cladding remediation and associated costs: https://www.leaseholdknowledge.com/why-should-will-astor-tchenguiz-etc-be-paying-to-remove-grenfell-cladding/
Of course, this is a bad way of organising communal living in flats, with wide potential for abuse. The rest of the world uses forms of commonhold, but it must be understood that this involves greater responsibility as well as freedom from a minority shareholder, with an array of privileges under the law in any money dispute. The windfall of lease forfeiture being the most egregious.
DALE ROBERTS
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Sign Up17:53 PM, 7th May 2020, About 5 years ago
We are leaseholders who bought off plan into a new development 10 years ago. All the legal requirements regarding a new build, and the supporting 10 year cover by the NHBC including detailed fire safety cover commensurate to a new build, satisfied us that we were buying our units from a reputable builder. Notwithstanding these assurances and the fact that the development was as far removed from the cost cutting example of the Council owned and refurbished Grenfell, our development has suffered the same fate any new build has that is covered in cladding. Selling and re-mortgaging became impossible. The cladding was extensively tested by the developer/owner with no conclusive results however the local fire department insisted on a waking watch 24/7. The developer/owner/landlord also initiated extra fire precautions at their cost and this has been ongoing since the Grenfell tragedy. As far as we are concerned this is how it should be. We bought into a development on the premise that it was a state of the art development with secure insurance cover. The cost of these units was substantial and contributed to the success the developer/landlord enjoys - the company is listed on the stock exchange.
We should not have to ensure the development is fit for purpose at our cost. It must be to the cost of the developer/landlord. And the NHBC should also shoulder responsibility if not the UK government for permitting a highly contagious substance to be utilised in the construct industry. These are matters outside our area of expertise or responsibility. We are the innocent investors caught up in an insidious scandal not of our making.
Fortunately for us the developer/landlord is in agreement.
The company is financing all costs to remove and replace the cladding and continues to finance the night watch. The day watch was stood down after the local fire department inspected and approved the extra fire precautions ie more sprinklers and fire alarms.
Although the government has set aside funds for the replacement of cladding it does carry the caveat that these funds must be recouped from the leaseholder which in itself is already self defeating. In fact unacceptable.
We are offshore BTL investors. It has been a nightmare. Brexit, cladding, toxic leaseholds, rogue tenants and prejudicial landlord legislation have us determined to exit this market.
The fact that the developer/landlord is financing the requirements to make the units viable to mortgage lenders has been an enormous relief.
And possibly the only positive in an investment endeavor that we have grown to hate.
blair
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Sign Up22:44 PM, 7th May 2020, About 5 years ago
I note some of the comments many not really helpful but agree the landlord is not a money bank and your lease will no doubt say lessees must pay for repairs but not major improvements that are not statute required.
All that as it may. this constant comparison to Grenfell by some landlords and local authority building management departments is not right. Firstly read not Fire risk assessment report. If you feel it is too knee jerk request another by a independent Firs Risk company - not the councils' own officers. Things to review and are very relevant to determining the risk are things like: how tall is the building. Is there two means of escape ( exc.the lift) is there a fire alarm system, is there a fire detection system. Are the escape routes fairly simple. Then there are many types of panels and then was there smoke stops installed All the above are relevant. Grenfall was a result of poor senior management/supervision of the juniors making decisions and daily management.
I own a flat where Westminster are the landlords. - every year they are doing a full/new fire assessment ( at a lot of cost too) and always they find some "new" serious fire risk that needs doing. Yet it is only a 5 story building with a well ventilated easy escape route plus recently fitted smoke detectors/emergency lighting/fire alarms.
Read the Fire Risk Assessment and review esp. make sure they have fully determined the type of panel and how it was installed. ( I am assuming it has exterior cladding) plus a review of how good are escape routes and fire detection systems.
At Grenfell so many mistakes ,bad management have shown up Plus the exterior cladding was merely for improvements to the insulation and appearance.
DALE ROBERTS
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Sign Up9:48 AM, 8th May 2020, About 5 years ago
Reply to the comment left by blair at 07/05/2020 - 22:44Your response trying to excuse the Grenfell tragedy on "bad management" is at the very least disingenuous if not based on ignorance.
Grenfell is the standard that the UK government has used as a benchmark to initiate the knee jerk legislation now mandatory for all developments irrespective of inbuilt modern fire safety precautions. They have also conveniently sidestepped responsibility for allowing cheap cladding to be a legal build construct in the UK - and this accusation could also be levelled at the NHBC. It is quite clear no testing was ever done on cladding to ascertain it's fire hazard potential.
The investigations into why Grenfell became the raging inferno it did has exposed numerous cost cutting measures by both the local Council and the builders contracted to "refurbish" the building not the least of them being NO sprinklers. Further, it highlighted the implausibility of insisting that residents remain in their units as a protective measure. This law has now been reversed as you are aware.
The local Council erred in placing costs above lives. Cheaper cladding and sub standard fire precautions.
It is a shame that the punitive regulations that pertain to private landlords do not apply to Councils.
And it is now private leaseholders who are paying the cost of bad Grenfell decision making.
ALL accommodation must meet stringent fire and construct imperatives.
ALL accommodation must meet stringent "fit for purpose" habitation rules..
It is unfortunate that social housing is excluded from the above.