Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up9:29 AM, 14th March 2012, About 13 years ago
50%? !!! That's a huge claim Ben, evidence please.
Ben Reeve-Lewis
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Sign Up9:36 AM, 14th March 2012, About 13 years ago
It was comprehensively researched by......er.......monks!!
Mark Alexander - Founder of Property118
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Sign Up9:42 AM, 14th March 2012, About 13 years ago
I really don't know, however, I do question whether some of their strategies and the advice they are giving to landlords meet the FSA principles of Treating Customers Fairly and and the advertising principles of Clear fair and Not Misleading. Their policy on redeeming one account leading them to possibly call in all loans is worrying. I've spoken out many times about their Choices payment plan too. Will these tactics intensify with the pressure that's put on them? Will they dig deeper into their small print and apply their conditions aggressively? I wouldn't put it past them. There is of course something we can all hope for and that's that they will incentivise us to move. We've seen a bit of this as they've already offered to waive ERC's, which to people who are locked into a 10 year fixed rate can sometimes make sense, especially if they want to sell up. Of course what I would really like them to do is to incentivise me to leave them by offering me a discount, much like Edeus did with their borrowers. That might just be wishful thinking on my part though.
Mark Alexander - Founder of Property118
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Sign Up9:54 AM, 14th March 2012, About 13 years ago
Assuming that we are talking about the same thing, BTL borrowers who let long term to Councils, I'd suggest less than 1%, i.e. 4.3 million PRS homes X 1% = 43,000. I'm sure you have better access to figures than I do. Many of those who do let on this basis will have every right to do so as they will be borrowing commercially (commercial mortgages) or possibly have no borrowing at all. I think it is very dangerous for Councils to promote these schemes to people with BTL mortgages without warning them of the possible dire consequences of potentially breaching their mortgage conditions.
If we are talking about BTL borrowers letting to private tenents in receipt of LHA on 6 or 12 months AST's then the figure will obviously be very much higher. Also, the mortgage conditions I've read are so dated I suspect they are unenforceable (not a professionally qualified legal opinion). I say this because most mortgage conditions say no DSS lets. Does such a thing still exist? If they mean their borrower is not allowed to let their property to a person in receipt of LHA then they should say that. I wouldn't be too quick to press them to do that though.
Ben Reeve-Lewis
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Sign Up16:37 PM, 14th March 2012, About 13 years ago
Prompted by your response Mark I just asked the head of our PSL team about lender permission and she said "All our PSL landlords have to have lender permission before we take their properties on".
So I asked about the 12 month lender covenant on most buy to let mortgages, given we usually look to take a property on, as tenant, for 2 - 5 years. She replied that she hadnt heard anything about that but we do insist on lender permission, so I asked what proof we used to verify that the people offering us their properties have permission and she said "The landlord tells us" hahahaha
Innocents abroad!!!!!!!!
Mark Alexander - Founder of Property118
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Sign Up16:51 PM, 14th March 2012, About 13 years ago
It would be interesting to know what question they ask the landlords too. If they are asking "does your lender know that you are renting out the property" that might get a very different response to "do your mortgage conditions allow you to rent the property on a contract for more than 12 months". Most landlords would answer Yes to the first question and "dunno, I better check" to the second. If they are desperate to do the deal of course they may just tell lies which I appreciate isn't really the Councils problem until they fail to meet a mortgage lender or the place burns down or the lender finds out and decides to get aggressive about it.
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Sign Up20:57 PM, 14th March 2012, About 13 years ago
I think everyone is acting rather coy about these circumstances.
The lenders know full well that hundreds of thousands of homeowners are letting their properties out without consent ot let.
Reasons are obvious, if the lender is informed they are left with little choice than to institute their terms and conditions.
This means increased interest charges and coming off a beneficial residential mortgage.
This could effectively negate any point in a homeowner seeking employment away from their property.
Indeed they would be better of on JSA and thir mortgage interest being paid by the social.
No LL advises a lender that they have an LHA claimant if it specifies that the lender prohibits LHA claimants.
Not many PSL LL advise their lender that they have signed up to a 5 year lease.
I think Ben is correct.
If lenders were aware of these issues and enforced th mortgage t & c's 50% of LL would have to withdraw from the LHA market.
This would obviously cause mass repossessions.mass homelessness for LHA and former homeowners, massive increase in bad debt on bank balance sheets, requiring even more bail out money from the govt or less money for lenders to lend.
There would be massive increase in expenditure in council housing budgets, as they would need to find temporary accommodation which does not exist to the extent it would be required.
What should happen is ALL lenders should remove these stupid terms.
One should be able to change the status of the occupants of a property at any time of the owner's choosing without any effect on the existing mortgage product; unless the owner wished to change mortgage product.
This will NEVER happen as the lenders are stupid and greedy.
Therefore people are left with little choice than to lie.
The lenders know this and they prefer to be kept in the dark as then there is no obligation on them to take any action as they won't know anything, will they!?
Therefore let sleeping dogs lie!?
Mark Alexander - Founder of Property118
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Sign Up21:46 PM, 14th March 2012, About 13 years ago
The lenders create those conditions for their own protection Paul, far from stupid. I agree that they choose to turn a blind eye when it suits them too, but what's to stop a change in that policy when it suits them not to? Bad bank has around 6 years to repay it's debts, what will happen if they are way off target with just two years to go? It could go thee ways 1) the way all good landlords hope, i.e. they choose to accept X pence in the pound from borrowers on the basis that that's a better deal than they can get from selling a wholesale lending book, 2) they get aggressive and turn to small print to recover every penny they can, 3 is a combination of both. In the meantime I suspect they will continue to 'survey' landlords in order to try to make their book worth as much as possible. I'd like every landlord just to hang on up them when theycall as no information devalues the baks assets making the book worth less on a whole sale basis. The other thing they will no doubt continiue to do if try to persuade people that it's a good idea to pay down their mortgages, even though in many cases that will be bad advice offered in isolation of all facts.
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Sign Up23:47 PM, 14th March 2012, About 13 years ago
As a member of one MX I would be bankrupted and homeless if I was forced to clear my mortgages even though I have 20 year terms.
I have no chance of EVER obtaining a mortgage again so I cannot remortgage and I couldn't anyway unless property values shoot up, fat chance!.
As there are a lot of LL out there who are with MX it would be very useful to have advices from you and fellow professionals how we can stop MX bankrupting us.
Ben Reeve-Lewis
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Sign Up8:34 AM, 15th March 2012, About 13 years ago
On the point of lettingw ithout lender permission my experience is that the situation is simply the norm. I must advise 2 or 3 tenants everyday where they have got wind of immanent possession against their landlord and the lender knows nothing about it.
Similarly, and more surprisingly, in court borrowers will often try to mount a defence in court on the basis that they will rent out their property in order to meet mortgage payments and I have yet to hear a lender's lawyer or even the district judge raise the idea that they may be in breach of their Ts and Cs. The prevailing attitude being "As long as you can meet the payments".
I mentioned earlier that the practice is so widespread that a new law had to be brought in to deal with tenants that the lenders didnt know about and in my office we see so many tenants of defaulting mortgagors that we have a standard letter template to send to lenders letting them know about the tenants - its THAT routine