Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Neil Patterson
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Sign Up10:59 AM, 7th July 2016, About 8 years ago
Hi Gloria,
Could you get a Surveyor to carry out a valuation on your property with two figures?
One pre changes and one post losing the area. You will then have a figure for the sum of your loss.
REB
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Sign Up12:12 PM, 7th July 2016, About 8 years ago
He can't make you sell your property to him. You can crystallise his mind as to compensation by stating that you do not wish to sell, you require him to reinstate your storage and you will require compensation for unlawful trespass for the period since he 'annexed' the property until such time as it is clear and reinstated to your satisfaction, plus your legal costs on an indemnity basis. I would also get your solicitor to serve him with a formal notice.
Nick Pope
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Sign Up10:09 AM, 9th July 2016, About 8 years ago
There are 2 elements to this, what you have lost and what he has gained through an illegal action.
Your loss is, to be frank, quite minimal and in valuation terms would amount to no more than a few hundred pounds. A surveyor would probably calculate it on the basis of a rental type value, capitalised up for the term remaining on the lease. However value to you is unimportant.
If, as you say the ground floor flat has gained a double bedroom than it has enhanced the value. Easiest calculation for this is to work out the floor area of the whole flat including your area and find out a rate per square metre at current values you then have a figure for your bit. For sake of argument if the flat is worth about £600,000 and is 60m2 then the value equates to £10,000 per m2. You may need to do some calculations regarding areas of sloping ceiling if they exceed the 1m2 you are talking about.
I would take no notice of how much the whinge as you can insist they re-instate as it was and that they pay all the costs. Don't let them try to kid you that as they have already done the work a judge would not require them to re-instate as it would be unreasonable - it's yours and you can be as bl**dy minded as you wish!
H B
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Sign Up18:29 PM, 9th July 2016, About 8 years ago
Reply to the comment left by "Nick Pope" at "09/07/2016 - 10:09":
You have absolutely nailed this. Although you may have undervalued 3m2 of storage space - how much would this be at a Big Yellow? Probably about £100 pm in London.
But the fact is, they have built on your land (I presume that the property deeds show this land as belonging to your property). You have them by the balls. They must have known that it was yours when they built on it.
Given that storage would cost you over £1000 per year, you also have a strong claim morally as well as legally.
I would ask for £30,000 or you will take it court and enforce the boundaries. I would probably settle for less and put the proceeds towards a loft conversion.
Nick Pope
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Sign Up18:56 PM, 9th July 2016, About 8 years ago
Sorry girls and boys, misread the area as 1m2 rather than 3m2 so the total should be around the £30,000 mark. I regret that us poor, uneducated people out in the sticks only get a few pigs bladders per m2 for storage so Lunnon prices are a fantasy!
Seriously though, you have the ground floor owner's cojones - Twist them!
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Sign Up4:42 AM, 10th July 2016, About 8 years ago
Firstly, I will like you to consider the process, whether you wish to go to court or you would rather use Alternative Dispute Resolution (ADR) method (which is cheaper and more flexible).
Concerning the process, it is cheaper if this matter is dealt with using an alternative dispute resolution (ADR) method. Since this person is your neighbour, it also helps to preserve your relationship longer term other than if you go to court. If ADR is to be used, you should agree with your neighbour that you wish to use this method in resolving the matter. In doing so, you both could jointly appoint a valuation surveyor (it is cheaper) or write to the RICS President to be your mediator, the RICS president upon receiving your notice himself would not be the mediator but his office would nominate a chartered valuation surveyor with adequate experience and competencies to handle the matter for you. If you fail to agree on a joint appointment of a single valuer, either side can appoint their own valuer (more expensive) and the two valuers would then come to an agreement on the two of you behalves. If they both fail to agree, a third valuer to be nominated by the RICS president will give a binding ruling. All this could be set out for you by your lawyer in the terms of the ADR resolution of the dispute.
Depending on whether it is allowed in the process of the ADR terms that you agreed upfront with your neighbour, I will advise that you instruct a valuation surveyor to prepare a valuation report for you and if you can afford, the brief should include retaining the same valuer as your expert mediator or expert witness (in the event the matter proceeds to court provided you wish to leave the option of going to court in the future open), in addition you are retaining the instructions of your lawyer through whom you should filter through your correspondence to the other party.
Next, I will like to add some pointers to the advise provided to you by Nick Pope above by asking you to ensure whether the extension by your neighbour would have been impossible without the strip of 1m2 encroachment into your property and the additional headroom taken from your boundary? If the answer is yes, then you should look at possibility of valuing as a 'ransom strip' in which the rule of thumb is that you are entitled to 1/3rd of the value increase resulting from access gained by your neighbour from your property. If you look at what figure that this scenario throws up (lets call it Value 2), you can them make a comparison with the value provided by the approach described by Nick Pope above (lets call this Value 1). The third approach is useful if the property types before and after are clearly identified in the local market (i.e. if there has been clear evidence of transactions in the local property market of the price of a 2 bed flat (having 1 double room and 1 single room) as clearly different from the price of another property type that is a straight 2 double bedroom flat, then a third approach which involves looking directly at prices of comparable properties of each type could be used to determine the difference between these two to come to your value figure.
You stated the value at which they bought the property but you did not state the current value. Assuming it is a 2 bedroom flat and the current value is £650k and imagining that the additional value resulting from the extension is in the region of £100k, the before value would then be set at £550k.
All these figures could be set out for you by your valuation surveyor who would then conclude in his/her professional opinion/judgement as to what the additional value has been generated to your neighbours property resulting directly from the encroachment on your property. Usually the valuer would pick the highest value of the approaches considered. The surveyor would explain the approaches taken and provide justification for their approach. Normally, you would split the difference in the value on a 50/50 split. However, because your land was taken without your authority you have a stronger hand, the split could be 60/40 in your favour.
In the analysis in the para above, i.e. that the additional value generated is £100k, based on if it is a ransom strip, then striking a compromise on a range of £33k (i.e. 1/3rd of the increment in the value) is sufficient to give you adequate compensation for your loss. If Value 2 above is adopted, playing devil's advocate, your neighbour valuer may argue that the assumed additional value of £100k is generated as a result of costs of refurbishment incurred and may seek to reduce the money to be split by a proportion of the overall refurbishment costs attributable to the 1m2 and headroom space taken from you; lets assume the apportioned costs is £20k. The net additional value to split will then be £80k (i.e. £100k -£20k). You can then strike your bargain at say 60% of £80k i.e £48k.
The figures I used are mere assumptions that are used to illustrate the process to you and to demonstrate the principles and approaches that you need to take. You should involve the advise of a valuation surveyor to pinpoint the exact figure for you.
gcat uk
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Sign Up5:27 AM, 10th July 2016, About 8 years ago
Hi, thanks for your reply. I have lost 4 cubic meters of usable storage space. Thanks for all the ideas on how to value the space.
My own calculation was that it must be worth at least 20k. But I need to find an expert that can confirm this. Any recommendations on how to do this? I am struggling to find someone that could help.
Does anyone here know what the consequences of simply taking the space back myself could be? From what I have seen so far, it seems they could only claim for any damages to their property, so provided these are minimized, it seems to me this could be the quickest/cheapest route.
Mark Alexander - Founder of Property118
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Sign Up7:37 AM, 10th July 2016, About 8 years ago
Reply to the comment left by "gcat uk" at "10/07/2016 - 05:27":
Look up the member profile for Mark Smith (Barrister-At-Law).
His chambers offers a free 15 minute telephone consultation to property118 members and they have a barrister specialising in Counsel on such matters within their chambers.
They are the Chambers that represented Property118 Action Group in our win at the Court of Appeal against West Bromwich Mortgage Company.
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