Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Tessa Shepperson
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Sign Up10:25 AM, 29th July 2014, About 10 years ago
Thats right Paul. It is important that landlords are able to recover possession if they need the property back - for example to sell or to live in themselves. (Provided of course they follow all the proper procedures.)
Indeed this is why we HAVE a strong private rented sector.
I can well remember in the days before the Housing Act 1988 came into force, advising a young man who had let out a property for what he thought was a short temporary period while he was unable to live there, only to find that he would probably never get it back again during the lifetime of the tenant (and maybe of his tenants wife and children).
Few landlords are willing to let in those circumstances. So section 21 is important.
Mandy Thomson
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Sign Up10:31 AM, 29th July 2014, About 10 years ago
Thanks for setting this out, Paul. I am getting really fed up with BTL landlords being scapegoated by various groups ranging from understandably embittered and frustrated potential first time buyers (we were all there once, albeit we didn't have it quite as bad as the current market), to political groups who see this as an easy way to win votes, to certain housing charities who really ought to know better.
I responded to a Tweet on this by Shelter yesterday, by pointing out that given the sudden favourable market for selling, most of these landlords giving notice will be frustrated sellers.
Shelter conceded that this is at least partly true, although they rightly said landlords should be more responsible (i.e. let their tenants know they intend to sell as soon as the market permits).
A news story titled "The clipped wing generation" (forced to live with parents) http://www.nationalheadlines.co.uk/the-clipped-wing-generation-a-quarter-of-young-working-adults-still-live-with-their-parents/423504/ broke this morning.
The interesting thing about it is this is NOT restricted to the UK - young people in other European countries (where they don't have many BTL properties) are also in this position - it's a result of the fallout from the credit crunch.
Steve Gracey
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Sign Up15:24 PM, 30th July 2014, About 10 years ago
Revenge eviction is much rarer than people think mainly because it is pointless and serves no benefit to the Landlord. After all he will still needs to get these essential repairs done if he is going to market and let the property and safeguard his asset.
BUT there are some scenarios where it may appear to some people to be a revenge evictions but is more accurately explained as tenants being too stupid to maintain a tenancy or having a lifestyle incompatible with most tenancies.
Tenant complains about ants / mice / other pests. Landlord says you need to clear up and not leave all those food scraps on the floor. Tenant carries on living in dirty lifestyle creating the environment for those pests so Landlord does a s21 and gets a more hygienic tenant in and pest problem solves itself.
Tenant complains about mould and condensation. Landlord tells them to open the windows, not dry washing on the radiators etc. Tenant carries on living with the windows tight shut because they think this stops the condensation getting in. So the Landlord does a s21 and the problem solves itself overnight because the new tenant prefers breathing oxygen rather than stale CO2.
These aren't revenge evictions - just a law abiding landlord exercising his legal rights, looking after his assets, and providing a safe environment for his tenants.
Neil HEWITT
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Sign Up21:16 PM, 30th July 2014, About 10 years ago
I have commented before on s21, and out of three ASTs in the past three years, I have twice been served a section twenty one, purely as retaliatory. I I do not write this article in the heat of the moment, I am a qualified surveyor, and on the second occasions I raised a genuine issue with damp, and as a result, I was served notice. I have heard of this with many other people.
In my professional opinion, landlords do use s21 purely as a means of retaliatory eviction, for either repairs, or that they are trying to force up the rent, beyond that which tenants can afford.
If the landlords value their public image, then come clean, and act in a professional and ethical manner.
Steve Gracey
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Sign Up12:43 PM, 31st July 2014, About 10 years ago
I don't understand what benefit the Landlord got in this case. If he doesn't fix it then he will surely have trouble re-letting, voids, more hassle from new tenants, more voids when they move out or get S21s from him which will just continue as a cycle. And his asset will be deteriating, and eventually he will go out of business.
But then why would a tenant want to continue with a Landlord who was reluctant to fix a genuine damp problem?
Sounds like the tenant is the only winner in this case as he no longer lives in a damp unhealthy property.
well done for voting with your feet and good luck to you in your new safer home.
Romain Garcin
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Sign Up13:40 PM, 31st July 2014, About 10 years ago
Retaliatory eviction suggests that the landlord follows through with court proceedings.
Often, the s.21 notice is just a warning shot and the landlord will not automatically follow through.
Sam Addison
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Sign Up22:45 PM, 2nd August 2014, About 10 years ago
I have a tenant who, in 5 years, has not had a year without repairs (to a fully refurbished house) being needed. At the same time it is nearly impossible to contact the tenant to arrange access for inspection and/or repairs.This tenant is obviously very hard on the property and it costs me money. I have informed the letting agent that the tenancy is hanging by a thread and if there is another complaint within 2014 he is to be served notice. I realise this will cost for the vacant period and also probably for refurbishing to relet. I do not consider this to be a retaliatory eviction.
Mandy Thomson
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Sign Up11:19 AM, 3rd August 2014, About 10 years ago
Reply to the comment left by "Sam Addison" at "02/08/2014 - 22:45":
There does seem to be this public perception (unfortunately shared by housing professionals who really should know better) that landlords are wealthy people with limitless cash reserves to cover endless maintenance and rent arrears.
While there are a small number of large portfolio landlords, who have high profiles, there are many more landlords who are ordinary people on average, or even low incomes who operate on very tight margins - in common with all small businesses. Having said this, even large landlords don't have unlimited reserves; they operate on the principal that only a small number of their properties are going to make a loss, or attract additional expenses.
If one thing has come out of the controversy over selective licensing, it is that there is a wide chasm between the understanding of local authorities about typical landlords, and the reality - they do not understand that we operate on tight margins; neither do Shelter.
Polly Nottingham
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Sign Up3:32 AM, 12th March 2015, About 10 years ago
Reply to the comment left by "Steve Gracey" at "30/07/2014 - 15:24":
So pleased to read your comment (from July 2014) Steve,
I'm reading lots to inform myself about Section 21 notice, as I've decided that is the only way for me to proceed.
I have small flat in purpose-built block. Two previous tenants, no condensation problems. New tenants began complaining at beginning of winter of condensation. I've been over numerous times for friendly chats, explained all the basics about reducing condensation and increasing ventilation. I've printed out infomation leaflet. I've provided dehumidifier....
Nothing seems to work and now I want my flat back before it is ruined.
I don't think it is unreasonable to ask them to vacate at the end of their AST. (I have the next tenant ready and waiting!)
This is not 'retaliatory eviction', it is just self-preservation !
ashley nissim
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Sign Up11:03 AM, 13th March 2015, About 10 years ago
Reply to the comment left by "Neil HEWITT" at "30/07/2014 - 21:16":
Hi Neil
It's been a while since you posted your comment, but I'd be interested to hear why you feel that it is wrong for landlords to rent out their property for a market rent.
As a surveyor, have you never increased your hourly rate? Do you never plan to increase it further?
My surveyor's, accountant's & solicitor's charges have all increased over time. Should I write to them and suggest that they should still be charging me the same rate that I paid when I first retained them?
My service charges & insurance premiums have also increased, so should I write to my manageing agent and tell them that I should be paying the same rate that I did when I purchased the proeprty?
It is very easy to point the finger at landlords, but when the boot is on the other foot the same logic does not seem to apply.
When I have to rearrange my buy to let mortgage, the mortgage company tell me that they now need to see that the rent covers 125% of the mortgage at a theoretical 5% interest rate (they also sting me for a higher arrangement fee than ever before). This criteria has changed since I first purchased the property. Perhaps I can ask you to talk to them in your professional capacity and help them understand that I am still charging the same rent as I did in 2009, so I want them to give me the same mortgage that they were offering then too.
Serving notice because you want to achieve the market rent, or close to it in order to keep a good long term tenant, is not retaliatory.
Are you sure that you had damp or did you just have condensation? Many tenants find it difficult to understand the difference.
People like you tarnish good landlords with the same brush as bad ones, making it easier for the bad ones to claim an injustice. Leave decent landlords alone & concern yourself with the real rogues.
Rant over!