Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Sajjad
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Sign Up18:55 PM, 21st November 2018, About 6 years ago
We strongly oppose the attempts to abolish a landlord's right to terminate the tenancy after the fixed term has expired.
Before the Housing Act 1996 a landlord was required to serve a section 20 notice (not to be confused with a section 21 notice). The purpose of this notice was to put the tenant on notice that they were entering into an AST and the landlord could claim the let property back. So tenants always knew the landlord could ask for the property back
If the landlord's right to terminate the tenancy after the fixed term is abolished under section 21 it would adversely affect the PRS. We fear the most disadvantaged tenants will be affected by this proposal.
If the local authority build more social housing, then a case could be made to abolish or tweak the section 21.
The British Landlords Association
Legal Team
.
LordOf TheManor
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Sign Up20:32 PM, 21st November 2018, About 6 years ago
Thanks for posting this.... so very relevant to our ever so recently concluded 7 month protracted eviction case! It almost ran to 8 months.... the solicitor advised that when the bailiffs go in, if there were any personal items left we had to give the tenant another 2 weeks to collect their stuff. (What???)
The correct route through the Courts for this case was via the Section 8 route, which would have been quicker - and was our preference by far. The legal firm appointed via the RGI policy (with a brief to minimise any wasted costs) insisted we go via the S21 route based on cost implications all round in case the tenants made payments at the last minute which could de-rail the repossession process.
Best to go for the no-fault route they said. Yes, but......surely not? A Section 8 should be what Section 8 says it is!! What has happened to devalue the pursuit of evicting a tenant quickly who cannot/will not pay??? It means they leave in greater debt somewhere down a long line, meanwhile financially depriving the landlord as well as someone else in need of a home. This just isn't equal justice for all!! Landlords of all persuasions have plentiful reasons to reclaim their propertes when their needs arise. This is being denied en masse due to an unfair bias that all tenants are innocent parties to an eviction. We all know this is a far stretch of the blanket....... and the S21 route is allowing them to get away with all sorts because it is the only reliable means of getting them out.... eventually.
We now have our property back.... but with malicious damage because the tenants were given plenty of time to enact it. Not happy enough to have been granted emergency accommodation, the tenants cleared what they wanted (not the rubbish, of course) and returned to wreck our property during the five week wait for the Court Bailiff. (The S21 Possession Order denied us access to High Court Enforcement)
On a cost basis, the legal world clearly have no faith in pursuing Section 8. If it is no longer respected or effective as an enforcement tool, it needs to be updated ASAP. Otherwise the Courts will continue to be clogged with the likes of our recent malevolent ex-tenants whom the Court believes are innocent parties to their eviction..... all because they are evicted via the S21 'no fault' route due to the whims of the financial underwriters rather than for the reasons of reality.
The situation now:
1. We are finalising the last amount of Rent due to us under the RGI insurance. It's been a slow claiming process with communication almost non-existent. We'll likely get paid out in full in the end after a long run at it. That's good.... however
2. We have today initiated a new claim under the same RGI policy for malicious damage. It is a separate claim section with a new team of people involved. Resending all the hard evidence for the current successful Rent claim has to be re-issued to that department. Some things are covered, some things aren't. (Read the 64 page booklet to find out more or simply just give up trying to work out what is what while you consider if your excess is worth a claim or not).
3. The same insurance company also covers us for landlords' buildings and contents insurance but as a separate policy it has different underwriters to the RGI policy. A separate excess is applied for 'building insurance ' claims (so they suggest you read their 64 page policy booklet to determine the extent of cover) before you submit a claim.
Both policies overlap in areas of damage to fixtures and fittings. After two hours on the phone this afternoon, we're none the wiser on which policy might pay out, for what or if at all.
Whatever the economies of the appointed solicitors dealing with the rent guarantee aspect of this case, we now have two separate insurance claims on the go. One messy, smelly broken house waits for the repairs it needs in the meantime. No one is likely to be housed in it for at least three months.
Legal fees 'saved' on the elongated S21 eviction process are now being spent on the consequential time it gave the tenants to enact their revenge.
What exactly is there to debate about S21?? Quit that, save time and get on and fix Section 8. The sooner, the better.
Lord
Andrew
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Sign Up22:12 PM, 21st November 2018, About 6 years ago
Reply to the comment left by LordOf TheManor at 21/11/2018 - 20:32
That’s absolutely shocking.
Why is the law so much in the tenants favour.? I wouldn’t want to evict a tenant unless they weren’t paying their rent on time or damaging my property.
And if I needed my property back for my own personal use I’d expect it back with the correct notice given.
The prs landlords should be given more rights to reclaim their properties if the tenants default on the tenancy agreement.
The agreement are becoming worthless and not worth the paper they are written on!
The government ain’t gonna fix the housing problem and crippling the prs is not helping. I am seriously considering disposing of properties and they won’t be first time buyer properties.
I also have hmo properties and the licensing laws and minimum room size have made a direct impact on our income already.
The government need to back off before its to late.
tony jackson
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Sign Up8:38 AM, 22nd November 2018, About 6 years ago
Direct question to LordOf TheManor
for all the landlords reading this shocking situation your in, can you please tell us who is your rent guarantee insurance is from?
thanks
Derek t
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Sign Up8:53 AM, 22nd November 2018, About 6 years ago
With the current situation regarding evictions taking so long anyway we decided to sell 20 properties a few months ago via auction luckily we sold with a completion of 17( one block ) of them on Tuesday next week I can honestly say it is the best decision we have made as the amount of evictions with lower income / housing benefit tenants seems to have risen dramatically since the introduction of universal credit and can only see the situation getting worse as the government seem to be happy to kick the prs landlord at every given opportunity. Good luck with your property going forward must dash now meeting the bailiffs for a section 21 eviction 😂
Ian Narbeth
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Sign Up9:44 AM, 22nd November 2018, About 6 years ago
Logically there is no reason why a claim for arrears of rent should be excluded from a s21 possession claim. But the law requires landlords to issue separate proceedings and incur additional costs to recover arrears. In a lot of cases landlords just write them off. It is a scandal that landlords have to forego millions of pounds of rent arrears every year. It is a scandal that the most egregious deliberate theft and damage caused to a property by tenants is ignored by the police but a minor error with Prescribed Information paperwork by a landlord is treated as a heinous crime whereby a penalty of three months' rent goes to the tenant.
Annie Landlord
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Sign Up10:50 AM, 22nd November 2018, About 6 years ago
Reply to the comment left by LordOf TheManor at 21/11/2018 - 20:32
I can't begin to imagine the stress you have endured, not only through the illegal and immoral actions of the tenant, but the abject failures in the legal system. I assume as you had RGI that the tenant wasn't in receipt of housing benefit?
The people pushing the ending, or more accurately, reform of S21, (The Labour Party, some councils, Shelter etc) are under the illusion that such a move will miraculously help more low income households to stay in their home. We know it will create more homelessness as landlords are selling up and some landlords who rent their own homes out on a time limited basis (soldiers deployed overseas for example) will simply not offer their home for rent at all.
Annie Landlord
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Sign Up10:51 AM, 22nd November 2018, About 6 years ago
Who are The British Landlords Association please?. Very comprehensive website. Why have I never heard of them?
Whiteskifreak Surrey
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Sign Up11:10 AM, 22nd November 2018, About 6 years ago
Reply to the comment left by Annie Landlord at 22/11/2018 - 10:51
This is the first time I heard of them, too. I have no time to check their website, but somehow the were not visible when we were fighting S24...
Ian Narbeth
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Sign Up11:32 AM, 22nd November 2018, About 6 years ago
And membership is free. How do they make their money? Can someone from the BLA post on here to explain please?