Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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Used only to collect performance data, with any identifiable data obfuscated |
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- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
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- The analytics service(s) used by Our Site use(s) the following Cookies:
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Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
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Sign Up19:24 PM, 19th March 2013, About 12 years ago
Paul Johnson
The issue with timely evictions is that they are the only way to persuade LL to rent to HB tenants .
I accept that making the same point will NOT bring about timely eviction.
For this reason LL will continue to withdraw rental property from HB tenants.
So the long drawn out eviction process actually conspires against HB tenants to be able to source rental property.
As for the PRS; it has NO obligation to house people; if LL want the tenant out then that is as it should be.
Immediate eviction need only be available in cases of non-rent payment.
It is simple stuff really.
Why should a LL have to suffer because some silly tenant can't or won't pay the rent.
Most evictions occur because of non-rent payment.
HB tenants know how long it takes to evict them which is why they will continue to not pay and make it worse for all the good HB tenants who do pay but who find themselves evicted as the LL are worried about not being paid when UC comes in.
It is a fact the existing eviction laws are not working effectively and they do no favours for HB tenants.
We only need a change in eviction in the case of non-rent payment.
But I accept this will NEVER happen and so with UC nearly with us LL will continue to exit the HB market.
What help is that to HB tenants!!?
DOA are a good idea; trouble is not many HB tenants have a good enough guarantor possibility.
paul johnson
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Sign Up7:18 AM, 20th March 2013, About 12 years ago
Maybe i'm missing something Paul or my area is different. Eviction process is a problem for all types of tenants,HB, private,company let everything.However in my case if my HB tenant goes 8 weeks over their rent period I can have the money diverted to me. I will be 8 weeks out of pocket but i can chase them for the shortfall which in my case is mainly10% or less. I would much rather have a HB tenant owing me rent than a working tenant. I dont understand in your case why you tie up the problems of eviction with HB tenants, Its aqll tenants.I feel there's a little bit of politics there. To be honest if i do have a problem its trying to get people to pay for any repairs that may need doing when they leave.That is a bigger problem than none payment. Rental payment problem is the one i'm trying to avoid by the introduction of UC. If the council does not divert that money to me i will have a big problem. Speeding up the eviction process is neither here nor there to me . All you will do by campaigning for this is demonise LL's even more than they are now.We have the easiest eviction laws in the EU.The DOA mentioned should be a starting point for a new type of contract that both tenants and LL can demand should they both wish. Banks will change their criteria they always do. I'm not trying to be contrary, I'm just saying that PRS LL's are losing the publicity battle and for every demand LL's make it should be balanced. Anyway thats me finished for comments on this thread.
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Sign Up17:13 PM, 20th March 2013, About 12 years ago
I have to say your comments show a startling level of naivety!
So I'll educate you and you should learn something about the issues you face but don't seem to appreciate.
As it stands presently with LHA you are in a slightly better position before the advent of UC.
You are correct about LHA being only being 8 weeks in arrears before you may receive direct payment; or rather that is NOT correct.
You may after 2 missed rent payment dates request direct payment.
Only if your AST allows rent payments in arrears would you have to wait 8 weeks before you may claim direct payment.
Oherwise after 1 month and 1 day you contact the council to advise your tenancy is in 2 months of rent arrears.
It then takes about a month for the council to sort themselves out as you have to send confirmation and evidence of rent payments etc. and then you will recive the LHA but in arrears.
However if there is a problem with the claim and the tenant does not engage with the council the LHA will be suspended; and you will receive NOTHING.
Also if a reduction occurs you will receive less LHA if the claimant's circumstances have changed.
Now there is a useful little clause you may apply to your AST which would have meant that the council would have to pay LHA directly whether the tenant wanted it or NOT.
See Johnathan Clarke's post on LHA payments on propertytribes; VERY useful info for ALL LHA LL and any other LL, we can all find ourselves receiving LHA rent whether we like it or not!
Now when we have UC come along there will be very little opportunity to receive rent directly.
It is unlikely that the same clause that one can use presently for LHA tenants will exist for UC tenants.
Therefore all a UC tenant has to do is move in paying one presumes a months advance rent and a deposit.
The 2nd month they don't pay rent and then what does the LL do!?
Well you have to wait 1 month and 1 day before you may submit a S 8, then you have to wait 14 days before you may submit a PO.
Then it takes about another 8 months to effect an eviction.
Now can you see the efficacy of a LL being able to evict after 1 month of rental arrears with the assistance of the police if the tenant refuses to leave!!?
As this timely eviction situation DOESN'T and I doubt will EVER exist LL are left with little choice than to deny their rental accommodation to HB tenants.
Hopefully you now realise how vulnerable you are.
I hope you have vast funds to pay your mortgages for the average 9 months it takes to evict a tenant who hasn't paid rent.
From a personal perspective I cannot take a risk on a tenant on whom I cannot obtain RGI on or even their guarantor if they have one.
If I could evict after 1 month a 1 day of non- rent payment then I could take on such HB tenants knowing they could not prevent me.
As for being political about these HB evictions; no that is not the case.
The circumstances I have outlined obviously refer to HB tenants and the HB they receive.
Of course any other tenant could cause the same problems; but NOT if I have RGI on them!
Of course it will take time to evict them; my latest wrongun tenant took 10 months; but of course I wasn't eventually that much out of pocket as I had THIS TIME the foresight to obtain RGI on the tenant.
Not so the previous 4 times!!!!
I received £10333.00 which prevented me from being bankrupted.
It might surprise you that I do NOT have a spare £10000 knocking around to pay the mortgage in the absence of RENT!!
Can you see now why actually effective immediate eviction is fundamental to the viability of a LL to take on a HB tenant and for any other tenant or their guarantor you take on that can't pass a RGI check!!
UC will fundamentally worsen the situation; LL who fail to recognise their parlous situation will be in for an almighty shock when their UC tenants fail to pay their rent and instead spend it on holidays; fags, booze, gambling, drugs etc.
You won't be able to do a single thing about it and will have to evict, hope you have a lot of spare cash to pay those mortgages!!!
paul johnson
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Sign Up18:37 PM, 20th March 2013, About 12 years ago
Sorry Paul but this comment is wrong for a start""""Only if your AST allows rent payments in arrears would you have to wait 8 weeks before you may claim direct payment.
Oherwise after 1 month and 1 day you contact the council to advise your tenancy is in 2 months of rent arrears."""" arrears means arrears regardless of wether yr tenant pays in advance on yr AST. Whether those rules are applied differently to different councils I dont know.
But the points you make I agree with most of them. Where i differ with you is on the point of in the current HB regime I much prefer to have a tenant go into arrears who is on benefit than one who is not. My council stops the money immediately going to the tenant and providing everything is cosher it takes 6-8 weeks and it gets diverted. T
paul johnson
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Sign Up18:43 PM, 20th March 2013, About 12 years ago
pj says:
20/03/2013 at 18:37
Sorry Paul but this comment is wrong for a start”"”"Only if your AST allows rent payments in arrears would you have to wait 8 weeks before you may claim direct payment.
Oherwise after 1 month and 1 day you contact the council to advise your tenancy is in 2 months of rent arrears.”"”" arrears means arrears regardless of wether yr tenant pays in advance on yr AST[. Whether those rules are applied differently to different councils I dont know.
But the points you make I agree with most of them. Where i differ with you is on the point of in the current HB regime I much prefer to have a tenant go into arrears who is on benefit than one who is not. My council stops the money immediately going to the tenant and providing everything is cosher it takes 6-8 weeks and it gets diverted. There is changes in circumstances, payments get suspended,issues here and there, but by and large i get paid.Sometimes Paul you have to work for your Sky,Fags and booze.
I totally agree with you on UC, even a LL like me who is probably the most undiscriminating of LL would probably think carefully about HB tenants
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Sign Up19:40 PM, 20th March 2013, About 12 years ago
Yep I think you are managing things correctly with the present regime; it is the new one that is worrying.
As for rent arrears I appreciate as you suggest that councils may have different policies.
I can't remember now how long i had to wait before I could claim LHA directly.
But of course it is possible to have LHA paid directly at the outset of a tenancy.....................not a lot of LL know that......................................I certainly didn't!!!
The existing LHA regime is something that HB LL have grown comfortable with and consequently they are I believe a little complacent about the oncoming UC disaster.
When the DWP take over I have no idea whether they will be as useless as the council HB depts!!!
I think where possible LL are exiting the HB market if they consider they are unable to sustain mortgage payments in the event of a lengthy eviction.
The UC pathfinder tests should be sending alarm bells ringing as to the likely outcome of UC on a tenant's rent payments being made.It is not as though there is a shortgae of tenants.
I am now being contacted by LA to ascertain if I have any spare property available.
They are facing issues with having lots of tenant applicants but no property to put them in!!
We are not talking about HB tenants here.
I reckon that LL will take the opportunity as soon as they can to replace a HB tenant with a normal tenant on whom they could obtain RGI.
Of course if the UC situation is not a disaster then LL may slowly return to the HB market on whom they may be able to achieve a higher return.
I reckon LL will take on normal tenants as an insurance policy and then maybe take on HB tenants later on if this UC turns out to be OK and the returns are more than private tenants.
It is a waiting game; I prefer NOT to be in this particular game because of the existing eviction laws.!!!!
paul johnson
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Sign Up20:04 PM, 20th March 2013, About 12 years ago
I totally agree....I know there is a way to get paid HB directly straight away but when i looked into it i thought it was full of holes, but apparently its ok and it works. My system functions[so far] and dont need to change it.......Until now....I'm dreading UC dont know what to do. I,m sure we agree on most points, Though evictions hasn't being a mjor problem for me....But if UC stops direct payment then the game changes and that unfortunately probably means I could only function with a tightening of the eviction laws[which wont happen] or to try and off load properties where i'm exposed to the more problematic tenants...And that's a shame because just to give you one example....I have one tenant who has 3 kids and an abusive alcoholic husband,with out a doubt he will take that money off her.She has a low iq but not special needs,unfortunately i will have to issue a notice to quit as soon as she doesnt pay[if i was cruel before that] I will feel awful, she will go into BB probably, kids change school,probably social services more involved,much more tax payers money spent and for what? it's just crazy to me,,,who thinks up these things
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Sign Up13:02 PM, 21st March 2013, About 12 years ago
I agree I think this UC is going back to the 1900's.
The monthly income going to the male householder and then down the pub or bookies!!
Pity the wife and kids!!
I reckon there will be lots more evictions occurring as a consequence of this.
I think LL might take the situation as an opportunity to improve their properties especially those that don't meet the EPC A-E standard, to then let to a better quality tenant.
Or they will sell up to all these new homebuyers armed with their 5% deposit and govt 20% guarantee!
They will be looking for cheape for LL to offload that cheaper LHA property and invest in a better quality property and area which should attract decent tenants.
Of course this means less rental property available for LHA/UC tenants; but so what!!
Mark Alexander - Founder of Property118
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Sign Up14:14 PM, 13th April 2013, About 12 years ago
If you are owed money by a tenant please take a look at this >>> http://www.property118.com/index.php/debt-collection-for-landlords-no-win-no-fee/38229/