Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
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Sign Up15:28 PM, 18th March 2013, About 12 years ago
The Housing Benefit bill is out of hand due to greedy private landlords. Many of the houses being rented out by private landlords are old social housing that was sold off on the cheap by Thatcher.
I lived in a private bedsite for several years. It was run down and in need of urgent repair. The landlord wasn't interested in improving it. It was costing me £90 per week to live in that hovel.
As a single male, I was not a priority when it came to a council house. If I had qualified for a council house I could have had a one bedroom house, fully refurbished for £60 per week.
paul johnson
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Sign Up16:06 PM, 18th March 2013, About 12 years ago
"""I inform my mortgage company that I will not be paying the mortgage because my tenant hasn’t paid me what do you think the mortgage company will say?
They certainly WON’T say, ‘Don’t worry about it, pay us when you can, no we won’t mark your credit file with a missed payment and no it won’t affect any future credit application with us or any other lender’………………………………………….yeah right!!
Why should a tenant expect not to be removed as soon as they don’t pay rent"""""
How long does it take for a bank to get you out of your property??? You can get a CCJ on the tenants name too.
Unfortunately the business you and i are involved in is fundamental part of a humans existence, and with it comes a set of responsibilities.If you dont want to deal with HB tenants then thats your choice. I dont know what your issue is.It has been said before we live in a country where we dont allow families to live on the streets and with that in mind we have to provide housing,and that brings us to Universal Tax Credits which is the point of this discussion. Unless this government changes course with its direct payment to vulnerable peole on HB then I like you will have to turn people away because they're on benefits. Then we will be back to the 80's where huge masses of families are living in B&B and you and i will be paying the bill through our taxes.Government since 1945 has always subsidized housing and in a civilised world always will.I think in those days the feckless poor were drinking all day.not doffing their caps to gents and the kids were running wild.
paul johnson
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Sign Up16:28 PM, 18th March 2013, About 12 years ago
I agree with part of what you say Peter. The world we live in is not supplying low cost housing. Most of the housing supply has been left to the private sector. At the lower end it really is a problem.Some of the nasty comments on here come from LL's who probably deal at a higher end of the market. If UC is paid directly to tenants then unfortunately I will become less inclined to invest in that area and low income rental property will be left in the hands of the Rachmanns of this world {and u dont want that}
Failing the government building far more council housing {which is not going to happen} Youre left with private LL's. I think there should be more regulations regarding quality of property, loosen up planning restriction and strengthen both Tenants and LL rights. We need to proffesionalise our business far more.
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Sign Up16:41 PM, 18th March 2013, About 12 years ago
are all the arrears due to tenants inability to budget and pay on time or are there delays and mistakes in Universal Credit administration?
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Sign Up17:02 PM, 18th March 2013, About 12 years ago
I think you completely miss the point.
I have nothing against HB tenants per se providing they pass RGI checks or their guarantors do.
The REASON I MUST HAVE RGI is because of the useless eviction laws.
A CCJ against a HB tenant is a waste of time; I know as I have wasted my time and money on such things and more besides, absolutely useless.
I couldn't care or less whether my property is someones home.
It is only that as long as they PAY for it.
If they don't for whatever reason it is NOT their home and they should vacate immediately.
HB tenants know how the system works and so far it has taken me 10 months each to have non-rent paying tenants evicted; and these weren't HB tenants.
It might seem strange but if you make it easier for tenants to be evicted easily in the case of non-rent payment only then more LL will be encouraged to let to HB tenants.
Until eviction laws are changed LL will just not let to HB tenants.
It therefore makes sense to make eviction easier and then more rental property will be offered; especially to HB tenants.
It is pointless saying it is someones home because LL are just exiting the HB market so those HB tenants don 't get the chance of a home!
paul johnson
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Sign Up19:02 PM, 18th March 2013, About 12 years ago
I dont really know your point Paul..One minute yr blaming HB tenants and next yr complaining about the eviction process. Which one is it? I prefer trying to evict a HB tenant because at leas i'll get most of the rent. If its the eviction process then thats another thread. This thread is about UC and the payment going to Tenants.If your point is to make eviction easier which will make the problematic tenants pay their rent[95% will keep paying its the 5% that struggle} it. wont. I've worked in this market for years and itt will cause deinvestment in properties that badly need it and social problems that[regardless what popular press say]are getting better.
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Sign Up20:37 PM, 18th March 2013, About 12 years ago
NO I am NOT blaming HB tenants for anything.
It is the eviction process which conspires against HB tenants.
The likes of Shelter think that the eviction laws are needed to protect tenants from being evicted too quickly even if the eviction is required because the tenant refuses for whatever reason to pay rent.
No the eviction laws prevent LL renting to HB tenants as the LL knows how long it takes to get rid of a non-rent paying tenant.
This is why LL are withdrawing from the HB market.
How does the eviction process assist HB tenants source rental accommodation that LL have withdrawn from HB tenants!?
UC will make the existing bad situation even worse.
With direct payment being withdrawn when UC comes in will mean even larger losses as LL won't even receive the HB as a tenant is highly unlikely to pass the HB to a LL who is evicting them for non-rent payment!!
Effective immediate eviction need ONLY occur in the event of non-rent payment; all the other eviction processes may remain the same.
Of course there will be disinvestment in rental property for HB tenants.
If the LL can't get paid because the tenants don't and won't pay their rent and it takes ages to get rid of them; what is the point in a LL investing in the badly needed HB type accommodation.
As for the 5 % that will struggle to pay their UC to LL because they are dysfunctional and don't pay their rent that is their choice!
If their wrong choice of NOT paying causes them to be evicted that is NOT the LL fault!
The threat of immediate eviction is totally and absolutely linked with UC being paid and passed onto LL.
HB tenants are resourced with HB to pay the rent; if the tenant doesn't pay the UC to the LL they deserve to be evicted.
Most HB tenants will make a sensible choice and pay the LL the rent for the property they are using to live in.
For the others that don't pay; they will be making the wrong choice.
Life is all about choices and if these non-rent paying tenants make that decision then they should be on the street.
It will not be as though govt hadn't resourced the HB for that tenant!
UC will see LL issuing S21 about 9 months before the UC is introduced as at least after 2 months they should receive the LHA before eviction occurs.
LL don't want the risk of UC tenants when direct payments will be mostly abolished.
This is just a fact.
Of course what should happen is the govt should build about 3 million council homes and ensure they go to British citizens ONLY.
Anyone else can rent in the PRS.
It would do wonders for the economy; it would necessarily shrink the PRS, and it would mean the HB would effectively be recycled back to the govt rather than disappear into the pockets of private LL, which effectively is a total loss to the govt apart from a bit of tax!!
NONE of this will happen and the govt will find the HB bill increases as TA is used increasingly in the absence of PRS accommodation.
There will still be plenty of rental accommodation; it just won't be made available to HB tenants by LL because of the eviction laws.
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Sign Up22:28 PM, 18th March 2013, About 12 years ago
@pj;
you're sounding like a tenant with a gripe. you are obviously not a landlord.
you simply haven't a clue, you're blaming Thatcher, greedy landlords and a state benefit system that does not pay on time. but not the tenant.
and to top this lot you want to strengthen tenants rights.
Oh what fools we are letting a mole into the camp. and wasting our energy trying to make you see sense.
whoever / whatever you are PJ, this is about economics.
not about your home, my asset, my property your house....it's about economics. pure and simple.
Landlords simply have to make a profit. they don't have to make megebucks, about £20 per month per property is quite good.
So when 1 tenant decides not to pay, say £500 in just one month, it will take the landlord 25 months of profit from another property to pay for his loss.
Multiply that by, say 6 months of unpaid rent and it's the landlord that goes hungry. bankrupt even. with the banks taking over his portfolio
AND EVICTING EVERY TENANT.
That's right. the bank can and will evict 20 tenants as a result of the actions( the lack of rental payments ) of just one very bad tenant.
so in effect, the innocent and good tenants could very easily end up with their lives ruined because of just one pratt.
that is what is at stake here.
if you want to help tenants, we must target the bad ones.
are you a bad tenant PJ ?
paul johnson
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Sign Up8:49 AM, 19th March 2013, About 12 years ago
I'm agreeing with everything you say about UC Paul. It is going to cause chaos, especially to those of us who have a portion of our income that is paid directly to us from HB because of non payment of rent. Where I disagree with you when you say[I think] that one of the solutions is quick evictions and someone else on here saying criminal records for non payment of rents[which you can do now anyway, but is not worth the effort] Thats a seperate issue and will not effect the people who this whole UC thing is about.
It seems you are saying that you accept families living on the street and that if they havent played the game they should accept that. What ever you think of the morality of that its not going to happen, and to keep on talking as if it will is getting us nowhere. If we campaign as LL's especially ones who are effected by this UC have the government rethink its criteria regarding of direct payments to LL's. This is the one and only thing that i see as a major problem for me.
The reason I don't discriminate against HB tenants is because after 8 weeks of non payment I recieve the money direct. My biggest financial losses that i've made has always been low income, non HB, eligible for legal aid working tenants.
Simplifying the eviction process is desirable but so is a toughening of the criteria needed to be a LL. I agree with current ideas to give more security to tenants and to maybe look at 5 year contracts with protections for LL'S and tenants
Regarding Cosmos nonsense, what are you talking about....Without Thatcher and the access to funds and the current AST I would never have been a LL. When did I blame Thatcher? Not that i agreed with everything she did. £20 A PROPERTY PROFIT...c.mon I work in a fairly poor area and even when i was paying more for the property and paying 7% interest rates I was making more than £20 a property.
I think your the amateur LL that gives descent LL a bad name. Not all of us think like you. I see tenants as customers and treat them accordingly. When one doesnt play the game i deal with them. I make money and I'm proud of my properties.I dont judge my tenants by the worst tenant i've ever had. You sound as if you've got 1 or 2 flats above a shop and somebody didnt pay you and now yr distrustful and bitter. To be honest we need legaslation against Bad tenants and LL'S. That also would make more money for me.
Mark Alexander - Founder of Property118
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Sign Up9:52 AM, 19th March 2013, About 12 years ago
@Paul Johnson - I would first like to pick up on the point you have made about five year tenancy agreements. I'm sorry, but they are not viable.First of all, mortgage lenders will not allow them and that's not going to change in my opinion. Even if they did, I would not offer them even though I am a portfolio landlord and I want good tenants to rent my properties forever. The reason is that it takes too long to regain possession for whatever reason, be in none payment of rent or a change in circumstances, the worst of all being death of a landlord. There is, of course, a massive list of circumstances between these two issues which might require a landlord to seek possession.
However, a solution does exist but for some reason seems to have been over-looked by the major Centres of Influence such as Government, Shelter, Crisis etc. Please search Google for "Deed of Assurance"
NOTE FOR ALL - some of the comments here are getting far too personal. Please stick to the debate and do so with professionalism and integrity. I appreciate this thread has touched a nerve, many of us are passionate about this topic and we want to share our strongly held opinions. I also appreciate that rants are sometimes a good way to let off steam but please think before you type and be proud of what you have written if you re-visit this thread 12 months from now.