Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up12:17 PM, 12th March 2013, About 12 years ago
It's about time the RSL's see what PRS landlords have to deal with. Universal credit was described here over a year ago as a "train crash in slow motion". The Government have obviously not realised the impact on Registered Social landlords "RSL's" sich as Housing Associations, Councils and Charities which are clearly not geared up to collect payments of benefits which will be paid directly to many of societies most vulnerable people. The report from Crisis on Xmas Eve was that only 1.5% of provate landlords now advertise that they will accept tenants on benefits. Will the RSL's be forced to go down the same route? Might RSL buckle under the pressure of the cashflow problems due to rent arrears and the massive increased costs of collection?
It is absolutely right that RSL's should be forced to work under the same rules as PRS landlords, however, Lord Freud seems to have been looking down the wrong end of the microscope when he examined the problems and came up with his solutions.
PRS landlords operating in the market of providing housing to tenants on benefits have often been accussed of ripping off the state for the rent levels they charge in comparison to RSL's. Will the RSL's now be forced to charge the same as private sector landlords to underwrite their losses too?
Steve Hards
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Sign Up19:35 PM, 12th March 2013, About 12 years ago
Of course Lord Freud is right that "Millions of people will be better off on the new benefit" - they will make themselves 'better off' by not paying their rent.
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Sign Up19:44 PM, 12th March 2013, About 12 years ago
Lord Freud is looking into a very different microscope to the one we all use. And not the wrong end.
the system of benefits we have currently is fragmented.
a claimant gets one payment for council tax, another for child maintenance, another for job seekers, another for...it just goes on and on in dribs and drabs
1; all these little payment transactions cost. by making just one enormous payment, several millions of ££££ can be saved.
2; when people work they don't get paid bit by bit, little by little.... they get paid in one lump.
This is the " training " to get people to work. so they get use to the idea of handling money month by month and not hand to mouth.
( a system designed by Labour called " one fish at a time " . This keeps people dependent on the State thus they will only vote for the hand that feeds )
3; this government will not back down. so forget any idea you may have of marching all the way to Westminster. you'll just look silly.
this plan, and I really hate to admit it, is a bloody good plan.
it will hurt....for a while....but long term the " teach a man to fish " idea will reduce the number of dependence the State has. And that's you and me. Mr and Mrs Taxpayer.
and yes some people will fail. such people will always fail. it's their destiny to fail just as it is the destiny of others to accomplish great things.
we have to embrace this change, work with it, and in the long term it will work for us
John Curtis
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Sign Up22:26 PM, 12th March 2013, About 12 years ago
What an idiot "letrent" appears to be. If the landlords fail because of Gov't policy will we have the same gov't saving our businesses the way they saved the Banks. He must remember we pay the taxes not the benefit claimants.
If all of the PRS landlords gave the benefit claimants Notice the day the new scheme comes into force I wonder who will be having a snap election or riots on the streets.
These people should get out more and met the people living in the world they create but protect themselves from.
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Sign Up0:23 AM, 13th March 2013, About 12 years ago
Not landlords failing, but tenants failing to pay their rent.
as I said it will hurt us all but its the tenants which will end up homeless and by that they will either learn or stay homeless.
remember, as homeless a person cannot claim benefits. so they have little choice but to learn how to cope with a monthly payment system.
it sadly becomes our job to help this process of teaching our tenants how to cope with this new system.
like any landlord, when I heard about Universal Credit I thought " Looks like we have the wrong chappies at the helm ....yet again "
but if you then look at what they are trying to do over a longer term then it works.
it makes sense. but short term, I agree with you all, it's rubbish, it's madness, bloody costly for us all...BUT
this is a long term project and we are all involved. landlords, private and social, and tenants.
in fact we are all being dropped, unceremoniously, into the deep end. therefore we all have to learn how to swim and help others how to swim.
we could use this a bargaining tool to get a few concessions out of councils and/or government. but instead landlords en-mass end up jumping up and down making loud noises.
think- making non payment of rent a criminal offence.
NOW DOES IT MAKE SENSE ?
Mick Roberts
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Sign Up7:53 AM, 13th March 2013, About 12 years ago
Yeh, I have to say, Some people are in cuckoo land.
Does Letrent not know about when HB tenants received all their money in one ‘Giro’ payment in the late 1980’s. When then they spent their HB money on theirselves & thousands ended up in Bed & breakfast hotels costing the Govt even more money, because Landlords wouldn’t take them any more.
Please research savings facts. If you saved when you was 7, you save when you’re 37. If you’re taught younger, it stays with you. I’m not saying you can’t change, but for the majority, if they were never taught to save & budget, these bad habits do stay with some people when they’re older.
And now we’re expected to change the habits of a lifetime?
In life, we will always have so many that are on Housing Benefit. It’s how it is & always will be. To think paying them one BIG lump sum is suddenly going to make them finance wizards is cloud cuckoo land. They’re gonna’ be spending more than they should with all this cash in one go, & then when food, gas & electric is needed towards the end of the month, they aren’t going to have it, prompting more doorstep loans.
As it is now, if they run out money, which my tenants do all the time, at least next week, a payment should be coming, not a whole month later.
We all know working people who are good with money, but because they get paid monthly, they sometimes run out of money before next payday. Never mind HB tenants who don’t have any money spare to play around with.
Why does the water companies have deals with the DWP to take water bills direct from people’s benefit?
Why does the Gas/Electric companies have pay as u go meters-Because people can’t afford the lump sum at the end of the month-Even though we know these meters are more expensive overall-But people can sometimes get this £15pw, but not the £60pm. These companies because they are in the real world, learned the hard way, SOME people can’t afford that £60pm, but they can manage to get the £15pw, so the gas company brought in a provision for that-At least then, the tenant got their gas to cook/heat etc. & the gas company got their money, so it didn’t go out of business. What if Lord Freud was in charge of these companies-Would he want only once a month payments on them too?
Food is going to be the real crucial thing here. People will genuinely run out of food before next pay day. And no money to buy it.
Getting paid monthly has nothing to do whatsoever with getting people back into work-That’s just about planning ahead with money.
In theory yes, if these tenants would get good with money & learn to budget, we’d all be better off & I’d be lying on a beach in Spain every month. Or skiing in Italy.
But what Lord Freud & the Govt & this guy has to realise is That we are all differentWE ARE ALL DIFFERENT! Some people will always be better at budgeting than others, that’s how it is. There will always be better off people & not so well off people. Been happening thousands of years.
I used to advise the Govt committees on Housing Benefit issues-They’d never listen. They wanted to ask, but never listen. The top top HB managers would listen eventually & send idea’s upwards, but the top people very rarely took them on board. And that’s what’s happening now. You would think Lord Freud would wake up, & listen to his own Councils & Housing Associations who are piloting this for him.
And as you all know, there ain’t enough jobs for the skilled, highly skilled, graduates etc., So how’s this gonna’ help the low skilled unemployed that don’t want a job get back into work? It’s gonna’ give them arrears & homelessness, but work????
Get a reality check, as much as we don’t like it, there will always be so many that don’t want to work, no matter how much it puts them on the breadline. And there will be those that want to go for it & put loads of hours & save money because they want more out life. Lord Freud ain’t changing this. All he’s doing is causing pain & misery for hundreds of thousands, if not millions.
My waiting lists for my houses has gone up massively ‘cause of all these benefit cuts & changes. The Council ain’t got anywhere for ‘em & more & more Landlords are refusing LHA.
paul johnson
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Sign Up8:14 AM, 13th March 2013, About 12 years ago
I'm a private Landlord who rents to people in reciept of HB. 20% are paid directly to me for a variety of reasons.ie : Abusive partners taking rent money from spouse, low iq , unable to manage money, drug addicts,Alcoholics or a combination of all or some of these problems, etc etc.If we believe that families should not be living on the streets then local councils should be prepared for a huge problem.It will cost more in the long run.I will be issuing notice to at least 8 families in preparation for them defaulting on rent.They will be evicted and they will just become used to the next rung down the ladder.Unfortunately there is and always has been people unable to function in society.
Unfortunately i think Cosmo has been listening a little bit too much to Rightwing Tea/Party nutjobs across the pond.Small groups of them are in the Tory party and their simplistic drivel is shaping his opinions.
paul johnson
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Sign Up8:45 AM, 13th March 2013, About 12 years ago
I agree with you Mick, you make new points that i haven't thought about. 80% of my benefit tenants control their own money...Nearly all of the remainder that gets paid to me,asked me to have it diverted to me.I have never had a challenge to my request to the council that the money be diverted to me. I have had tenants ask the council to have their money be paid directly to me on medical and mental heath grounds.They are responsible enough to know that they cant cope with their addiction/s and their roof over their head can be the one certainty in a very chaotic lifestyles for them and their kids.Having the possibility of being in the same location allows schools to help their kids Social services to identify and help troubled families, transient families are very difficult to assist.
If our country does not allow families to live on the street then the new system is deeply flawed....One comment to Cosmo, please dont talk about sharing pain, You dont know the families i know.
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Sign Up8:48 AM, 13th March 2013, About 12 years ago
I agree with all of your comments. BUT what are we doing about in ?
complaining !! trying to get government to go into reverse. not to rock the apple cart because it works........ at the moment.
they want something. we should want something in exchange.
GO ONLINE AND VOTE.
if councils want us to take HB claimants then we need protection from those that are most likely not to pay their rent.
VOTE TO MAKE NON PAYMENT OF RENT A CRIMINAL OFFENCE.
it may not be the answer but it is as sure as hell a bloody good starting point.
THIS IS AN OPPORTUNITY TO GET THE LAWS CHANGED.
paul johnson
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Sign Up9:02 AM, 13th March 2013, About 12 years ago
I'm sorry Cosmos if you think making non payment of rent a criminal offence would make a jot of difference to the people that this Universal Credit is trying to "make responsible" then you need to join Freuds team. Many of the peole who are likely to not pay their rent have no fear of a criminal offence.It may work with other demographics but not this one. Its simple what i want,
The ability to have funds paid directly to me when a tenant goes into arrears for a specified time.That gives me confidence to invest in that sector that many LL[and government] wont go near, if these changes go through the investment will dry up in our worse affected areas.
Im for private enterprise and i believe private business can go a long way to helping sort our Housing shortage.This new legislation will set it back years in the areas where its needed the most.