Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Ben Reeve-Lewis
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up10:04 AM, 25th March 2012, About 13 years ago
No but I'm sure that after Paul's comments she will be able to pick him out haha
Watch out Paul Interflora might save your bacon.
In slight defence of Paul's position Although I would say most LHA claimants do not come with extra support needs, most people with high support needs tend to be on benefit, which is not the same thing. Althoguh it is inacurate and condescening to presume the 2 go together it is an understandable human trait to generalise personal experience. Its how we learn and protect ourselves.
In that, I understand that Paul is using his experience to help him run his affairs, its what we all do.
Most landlords go on references and gut instincts when choosing a tenant and I htink that is as it should be, even if those gut instincts are wrong sometimes. I think the new Experian service for tenants and landlords is a great idea. A person might have a crap credit score overall but never miss a day's rent payment, which is all that matters to a landlord anyway. I hope that any tenants wanting to avail themselves of this new service realise that it cuts both ways though.
I too have a crap credit rating and have to suffer the ignominy and embrassment of having a guarantor and yet i work, earn a good wage and earn extra through writing, training and a bit of consultancy but my sole trader housing law training business took a hit in the recesion (training budgets are always the first to get cut in public services) and I went bankrupt. Many millionaires go bankrupt several times in their life so I'm in good company. On paper this makes me high risk but as a tenant I'm never even a day late with rent.
I like to think that alandlord would look at me and use their gut, not my credit score. Mind you.....what kind of triple idiot would take on a tenant whose job is to prosecute landlords? hahaha
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up10:30 AM, 25th March 2012, About 13 years ago
I think the big issue with things like credit ratings etc; it is very much a question of 'the computer says noooo!'
Credit scores do not represent the true status of nhe ability of the tenant to pay rent.
Credit scoring is mostly made up of past performance history.
As you correctly say how can past performance be a judge of future performance.
Isn't that what the FSA insists all financial firms put at the bottom of their adverts.
I would say as a LL the ONLY history I am interesed in is the rent history.
This is all that should concern RGI companies.
Whether someone went bankrupt; didn't pay a credit crd bill on time or defaulted is totally irrelevant.
All a RGI company anf LL really need to know is fid they pay their rent on time.
If so we will cover them.
If this worked and becsame widly known evry tenant would pay yheir rent as would know it would greatly assist in a new tenancy; and to hell with a stupid bankruptcy or defaulted credit card!!!
Ben Reeve-Lewis
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up10:56 AM, 25th March 2012, About 13 years ago
Well there is the other side, and this is relevant for UC too. Financial education. If tenants sign up for the new Experian thing then the fact that they dont pay rent late helps rebuild knackered credit scores. So do several pay up front debit cards recommended on Martin Lewis's Money Saving Expert website, but as with Experian they only work if you keep up payments, if you start missing they work the other way and in the rent case they'll make landlords more reluctant to let.
I meet many tenants, working and otherwise, who get into disputes with thelir landlord and ask me if they can withold rent. Of course legally they can if the circumstances are right, but I always advise caution because they have to take on board that any new landlord will want to talk to the old landlord. And yet so few consider this.
In that way direct payments could help tenants and could help landlords make better decisions. I wouldnt risk signing up to experian if payments were going direct to landlords from HB because if they screw up, as they often will do, it is the tenant credit reputation on the liine. At least with tenant payments, if they dont keep up to date you know you cant blame HB.
I have a mortgage case at the moment that I saved from repossession by getting the case suspended on terms that she could afford payments which were being stcked up by receiving a thing called Support for Mortgage Interest (SMI) from the DWP. All was hunky dory until the DWP strated to adjust their assessment and varied the rate of SMI they were paying. A few months at the set rate then a couple at a lower rate, then back to set etc. I have no idea why they decided to do it that way but it blew the deal we had arranged out of the water and now the poor woman is facing repossession precisely because she didnt have control over her income.
Mary Latham
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up11:00 AM, 25th March 2012, About 13 years ago
Paul I learn from other landlords all the time and I am always interested in their business model.
I have not used RGI and I have no idea what a landlord needs to do to get it. You are representative of many landlords who, far from the stereotype, are not stinking rich and rely on their rental income to live. I am certain that I am not the only landlord who does not know how to get this type of cover or indeed which companies offer it. Will you please post a step by step guide to how a landlord obtains RGI, inlcuding the information we need to capture about the tenant please. I will add your guide to my seminars so that landlords, who are prepared to pay a premium, will know how to safeguard their rent.
Mary Latham
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up11:18 AM, 25th March 2012, About 13 years ago
Its a good point Ben but makes a case for UC and payment to tenants - Surely you are not agreeing with Government Ben???? hahahaha
Actually for many reasons, including the points you make, UC makes sense but as you and I know that it must be coupled with education and perhaps some interim support like payments into banks or CU rather than Post Offices so that D/D and S/O can be set up to pay their bills automatically. Actually it has just occured to me that Government should invest a few pounds and some publicity in CU's to give tenants information about location of offices and how to set up an account. If my bills were not all paid automatically I might own more shoes, there are very few people who actually "manage" their own bills these days and bringing tenants back into the norms is going to help us all - many people are surprised that Credit Unions still exist.
Mary Latham
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up11:38 AM, 25th March 2012, About 13 years ago
I have just read this http://www.thisismoney.co.uk/money/bills/article-2120048/Energy-bills-soar-70-cent-average-2-200-year-2020-says-Liberum.html?ITO=1490
Energy bills set to soar by 70% by 2020. This too will have an impact on the tenants ability to pay their rent. Utility bills need to be part of the D/D S/O regime too.
Recently landlords have been saying that for the first time students are turning off the heating and they are having to deal with mould because of this. We will have additional costs if tenants reduce the heating to control their bills and cause mould when they do not open windows
Ben Reeve-Lewis
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up12:10 PM, 25th March 2012, About 13 years ago
Agree with the government???? Yeah I've kind of come apart on that one a bit havent I LOL.
Its not that this old Trotskyist is donning a blue tie, its just the Buddhist in me. We are very hot on self responsibility. We dont believe in god or the fates so we cant blame anyone else for anything.
I suppose I dont disagree with the concept of UC in that sense, I just dont believe that they will get their stated result by cutting the amount people will receive and just dumping the money in their laps. Its effectively like a working person getting a pay cut. In those circumstances I am not convinced that even the well disciplined or the financially savvy will be able to cope. You cant make an inch stretch to a yard no matter how good you are with money.
Credit unions are the great hidden resource in here and need promoting more. They are also sound business models in that unlike normal banks the money invested by the community stays in the community. How's that for a nice bit of old fashioned Socialist logic that works????
Also I can see an incrreasing role for social landlords investing in properties to go PRS, and REITS too. The landscape is changing....has to change to adapt and I think the lines will be blurring between landlords, the laws and regulations, how public and private do business and hopefully how tenants see their place in all this.
Like all times of great change they can be very worrying but also quite exciting and I also think that those who have the requisite vision and flexibility will be in the vanguard of what is coming.
Damn this sunshine brings out the optimist in me
Mark Alexander - Founder of Property118
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up12:30 PM, 25th March 2012, About 13 years ago
Mary
Within a month the most competitive package for tenant and guarantor referencing and rental guarantee insurance will be available to purchase on this site. Underwriting and policy issue will be instantaneous. Cover will be underwritten by DAS. The best comparable package on the Market now costs £95 and rakes days to underwrite. Ours will be quicker and cheaper with the same insurance company backing.
Mary Latham
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up12:50 PM, 25th March 2012, About 13 years ago
Thats great news Mark and I know you said within a month but you KNOW I've no patience so will you give me an idea how RGI works in principle please. As you know finding solutions for landlords is what its all about for me and many landlords share Pauls concerns I would like to give them the "how to" at my seminars - they can then choose the supplier for themselves of course and if the P118 product is going to be that competitive it should be very popular.
Mary Latham
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up13:04 PM, 25th March 2012, About 13 years ago
I love it when you talk optimistically Ben.
On a serious note if you can see the possibilities in UC I truely believe that it has a chance of working. I agree that money cannot be stretched further than it will go but that is also true of the "public purse" and there is no question that we cannot simply allow the benefits bill to increase year on year. I have given a lot of thought to what I would do if I was running this country and I cannot find a better solution than UC. I am not interested in party politics but I am a tax payer and I intend to live in this country for the rest of my life and I want it to be a good place for good people to live.
As you know Ben one of your neighbouring authorities has already announced that priority will be given to people on their council homes waiting list who are in work. This makes me cross on one hand because those publicly owned properties were meant to house those in most need. On the other hand this authority is making the same decision that many private landlords are making - target those who are more able to pay in order to avoid bankruptcy.
Are they also saying that those in work are more LIKELY to pay than those on benefits?