Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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Used only to collect performance data, with any identifiable data obfuscated |
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Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
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Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up20:41 PM, 24th March 2012, About 13 years ago
Paul, your business model is exactly right for your circumstances. I am pleased that you are beginning to realise that other people with other business models in other parts of the country who provide homes to LHA claimants also have good business models. It's just a shame that you have a seemingly unshakeable perception that all LHA claimants are scavengers who have no respect for their own well being and other peoples finances and property. Two of my employees are LHA claimants. One is a single Mum to a diabled child, she works part time in accounts. She is totally reliable, honest and trustworthy. I would let one of my properties to her in a heartbeat.
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Sign Up1:04 AM, 25th March 2012, About 13 years ago
Yes I hear what you are saying Mark; but I can only quote from my direct experience of claimants.
Perhaps it is the area they come from that causes the issues.
When you have lost £50000 and 2 properties with an additional loss of £60000 due to 2 claimants and have a charge hanging over your residential accommodation which could mean you are homeless if property prices increase, you do have a slightly different perspective on things.
These LHA tenants, 1 is dead and the other 3 are are renting from another LL with no cares whatsoever.
The damage these types of tenant caused is out of all proportion to the rent ever received!
RGI is the only way to go as far as I am concerned.
Most LHA claimants won't pass such checks or their guarantors if any which means defacto I will not be taking any on at the outset of the tenancy.
Yes they become LHA claimants but if I do not receive full rent within 90 days I will claim on my RGI.
I have no choice as I have a very much hand to mouth existence.
So for all LHA LL all power to them but I prefer to stick to PRS tenants who can pass and qualify for RGI or their guarantor.
I would love to have a large sinking fund to facilitate tenants financial circumstances when they hit hard times.
My days of being a good samaritan are over.
I think to have lost over £850000 and 15 years and ongoing of my life being a good samaritan is sufficient reason to cause me to change my ways.
So from now on no mercy.
It is pay up or get out.
RGI will enforce this situation.
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Sign Up1:27 AM, 25th March 2012, About 13 years ago
I do realise that misfortune may occur to the best of us; I am a prime example of this.
However I will not let such misfortune happen to me again.
So because of the risks I have to take a tough line on any claimant not because I wish to per se but because RGI forces the issue.
I am very sorry for these unfortunate tenants; however I have no room for sympathyas RGI won't allow it.
I do not intend to take on a tenant who does not have an active RGI policy in place on them.
As regards possession of a property I couldn't care or less as it will be down to the RGI company.
It could take 4 years to evict, I wouldn't care as my rent and costs would be paid.
I have every confidence in you and your abilities to come up with some workable solutions to this sword of damocles, called UC!?
I do appreciate that eventually something should be worked out to everybody's satisfaction; although I have to quote LHA, that did not work out did it?
So I am perhaps a little cynical that things will work better this time, suficient for me to consider LHA /UC claimants.
If you don't mind I will sit on the side-lines and watch as things unfold and learn from the experience of others before I consider dipping a toe into the benefit world again.
You could call me a bit of a coward and yes I suppose I am; however after what I have gone through these past years I think I have every reason to be a bit of a shrinking violet!!!?
I am afraid I no longer have the chance to sypathise with tenants' unfortunate circumstances; much as I'd like to.
I am therefore forced to manage in a prescriptive way, which for me is disappointing as that is not who I am.
Circumstances however force me to take a jaundiced view of LHA/UC claimants, no matter how arrived at.
That is sad but that is unfortunately the case with me.
Oh well!, onward and upward!
I look forward to to your informative and helpful posts along with the other regular contributers.
You along with the others really do tell it how it is and such information I can assure you continues to inform and assist me.
Indeed out of all the forums this site continuse to be the most informative and instructional to the likes of me; a little LL
Yours along with others posts are always looked forward to; you always have something worthwhile to say; don't let that WI-FI break down again!!!!
I await with much interest what you come up with regarding CU.
You will always have in me an avid reader of your posts.
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Sign Up1:49 AM, 25th March 2012, About 13 years ago
I do realise that misfortune may occur to the best of us; I am a prime example of this.
However I will not let such misfortune happen to me again.
So because of the risks I have to take a tough line on any claimant not because I wish to per se but because RGI forces the issue.
I am very sorry for these unfortunate tenants; however I have no room for sympathyas RGI won't allow it.
I do not intend to take on a tenant who does not have an active RGI policy in place on them.
As regards possession of a property I couldn't care or less as it will be down to the RGI company.
It could take 4 years to evict, I wouldn't care as my rent and costs would be paid.
I have every confidence in you and your abilities to come up with some workable solutions to this sword of damocles, called UC!?
I do appreciate that eventually something should be worked out to everybody's satisfaction; although I have to quote LHA, that did not work out did it?
So I am perhaps a little cynical that things will work better this time, suficient for me to consider LHA /UC claimants.
If you don't mind I will sit on the side-lines and watch as things unfold and learn from the experience of others before I consider dipping a toe into the benefit world again.
You could call me a bit of a coward and yes I suppose I am; however after what I have gone through these past years I think I have every reason to be a bit of a shrinking violet!!!?
I am afraid I no longer have the chance to sypathise with tenants' unfortunate circumstances; much as I'd like to.
I am therefore forced to manage in a prescriptive way, which for me is disappointing as that is not who I am.
Circumstances however force me to take a jaundiced view of LHA/UC claimants, no matter how arrived at.
That is sad but that is unfortunately the case with me.
Oh well!, onward and upward!
I look forward to to your informative and helpful posts along with the other regular contributers.
You along with the others really do tell it how it is and such information I can assure you continues to inform and assist me.
Indeed out of all the forums this site continuse to be the most informative and instructional to the likes of me; a little LL
Yours along with others posts are always looked forward to; you always have something worthwhile to say; don't let that WI-FI break down again!!!!
I await with much interest what you come up with regarding CU.
You will always have in me an avid reader of your posts.
Ben Reeve-Lewis
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Sign Up7:41 AM, 25th March 2012, About 13 years ago
And to think that all this could be avoided if tenants were allowed to tick that little box that used to be on the form saying "Rent to landlord".
Tenants had the 'Choice', now they dont. Whats the difference to a person's money management/responsibility skills, which the government wants to inculcate in those on benefits or me, as a worker, setting up a standing order?
I hear you Paul and I understand. You simply want security like RGI, which is a sensible precaution, a sound bit of business. What would help is if insurance companies didnt demonise benefit tenants by not granting RGI. If UC works like a wage, surely this then puts people on benefits, on par with those in full time work, so what is the difference from an insurance perspective? Their prejudice! against people whose only crime is not having a job.
I'm not naive, of course their are scroungers on benefits, people who wouldnt work even if there were jobs out there but only a percentage. I work with them all day long and at root they seem to lack education or literacy skills and often have drink and drug problems. The rest? Just people desperate to get back into work.
The problem with what is being pushed by government and the press is the notion that to be on benefits = rioter/social problems and its not just landlords who get affected by this perception, its also some buy to let lenders, banks refusing to give bank accounts, employers.
I dont know why government dont go the whole hog and just force the unemployed to wear a yellow star sewn onto their coats.
UC is going to be a problem not just because of the way it will be paid but the fact that underneath that system the money people will receive will actualy be cut. A lot of people will simply recive less as a single payment than when it is cacluated, as now, using JSA/ESA/DLA etc.
In a sense whether or not landlords will let to them is a bit of a red herring, the real issue being if they cant afford the rents what will they do? And who will be picking up the fallout from that? The good old councils, who everyone hates but who by law cant turn their backs and have to provide statutory services even when they dont have the money to do so.
Its not simply a case of "To let to LHA? to not let to LHA?", THAT is the question.
Mark Alexander - Founder of Property118
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Sign Up8:40 AM, 25th March 2012, About 13 years ago
As I said Paul, your model is right for you, I have no interest in trying to convert you.
All I ask is that next time you think about making generalalised sweeping statements about LHA claimants, please remember that the lady in my accounts department who I have known for over 15 years is reading them and getting offended and also that there are many others like her.
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Sign Up8:44 AM, 25th March 2012, About 13 years ago
I don't think it should be a star; it should be a can of special brew!!!?
LOL
I think you are absolutely correct in that LHA/UC claimants should be able to obtain RGI.
If they have passed the rent on always why shouldn't they have a good rent credit history.
I agree with your wage analogy; just because it it is benefit rent ,it doesn't mater.
All a RGI company is concerned with is will the tenant pay the rent.
If RGI was achievable it would give confidence to LL to take on claiamnts.
It would me!
When you think about it these claimants are all govt workers on gardening leave but being paid full wages.
They are a better risk than the PRS!!!!?
And don't go around offering practical solutions like you did at the top of your post.
Management can't have oiks like you coming up with ideas to solve obvious problems.
They have to justify their wages you know!.
Don't get above your station ,as you never know being a worker at the coalface so to speak, you might start coming up with all manner of practical solutions to perrenial problems.
Management don't like knowalls!!!?
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Sign Up9:02 AM, 25th March 2012, About 13 years ago
No offence intended just the resultant effect of my bad experiences with them, which I appreciate cannot be deemed as representative of the the tenant type.
It must suely be noteworthy to be coghisant of all difficulties faced by LL with different tenant types.
Only out of such awareness may strategies be developed to prevent what happened to me from happening to other LL.
Not to bring such circumstances and the consequent results to other LL attention would be doing them a diservice.
To learn from the mistakes of others, in this case me, is surely beneficial, regardless of the effect it may have on similat tenant types.
Unfortunately for me and many others like me; we have suffered terribly at the hands of these tenant types.
To have a balanced perspective is clearly the right approach ; but to ignore the worst case scenarios caused by these tenant types is surely not going to assist any of the relevant parties.
I think education and understanding about the problems we as 2 paticular groups face can only lead to a better appreciatiuon of what we are up against.
Which like it not will cause certain prejudices to be evolved..
The only way of trying to assist the situation is to sit round with your proverbial cup of tea and determine how things may be managed for the benefit of all concerned.
A tall order I know.
Perhaps a post from a LHA tenant perspective would be of interest to inform the more cynical of us , based on our bitter experiences.
It would certainly be of interest to me to hear what the other side has to say.
Perhaps additional understanding may persuades some us to adjust our way of thinking.
I certainly am always open to informed debate, which may well assit me in the long run.
So apologies for any upset caused; we really would like to hear from the tenant side.
It is just plain unfortunate that my perspective has been clouded by my bitter experience.
I cannot undo that experience, I wish I could; I would be quids inby now!!
Mark Alexander - Founder of Property118
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Sign Up9:17 AM, 25th March 2012, About 13 years ago
Understood Paul. The lady working in my accounts team who claims benefits has rented for the whole of her life. She looks after the property, lives within her means and her Mum (a homeowner) is her guarantor. The guarantee has never had to be called upon.
She now rents through an ARLA agent.
Prior to that she rented for me for nearly 10 years. When I got divorced the judge granted that property to my ex-wife and they didn't get on so she moved. That was a major upheavel as her kids were both in local schools and she didn't want to move them. She managed though and found a nice property about half a mile away. Three months into the tenancy the landlord decided to sell the property and served a section 21 so there she was house hunting again. OK she had three months to move but for a single Mum with two kids, one disabled, claiming LHA the stresses on her were immense. She had to find another property and the money to move again which isn't cheap.
Hopefully she's found a landlord now who will rent to her long term. That's the other side of the coin.
By the way, with the guarantee from, the letting agent managed to get RGI protection for the landlord.
That's the other side of the coin.
Also, she doesn't drink special brew! Neither does she have a shabby dog and sit on a grotty sleeping bag outside Primark begging for money at the weekends.
If you were to walk into my office you would not be able to pick her out.
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Sign Up9:55 AM, 25th March 2012, About 13 years ago
Perhaps with your knowledgebase you might be able to persuade a RGI company to cover LHA tenants
Now that would be a deal breaker.
LL would return to the LHA market and tenants would know providing they passed the LHA on and conformed to their AST they should be pretty secure.
This would benefit both parties; but perhaps a possible big ask.
Could Let Alliance be the 1st to offer RGI to LHA claimants!!!?
As a complete aside were you asking a little while ago for some potential employees.
Just that someone I know might be of interest; just mentioning on the offchance.