Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Jonathan Clarke
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Sign Up13:05 PM, 6th November 2014, About 10 years ago
The rationale the government uses is not based on the tenants, the landlords or even the treasury`s needs or wishes . Its based on their political social agenda to empower its citizens to take control of their own finances in readiness for the workplace. It is a laudable aim in many respects because its what we encourage our children to do.
The flaw in their plan though is they will alienate LHA landlords because they are using us as a guinea pig and a scapegoat for that agenda. We provide that LHA housing but may withdraw from that market because of their mismanagement.
We provide support to our children when we give them pocket money and instill a sense of responsibility on how to manage their finances, But we are there to help and guide them through that process and pick them up if they stumble. The government will make a token effort to do that of course but the service they provide will be woefully inadequate. The stumbles will be big ones and they will lose their houses as a result and be put in B&B`s. We will then say we told you so and they will revisit it.
But we know it will fail because we have been here before with Blair. But Cameron did one good thing and amended the Housing Benefits Regs and in April 2011 it enabled us to be paid direct once more. So they know it will fail but true to form they pretend to listen and just nod in the right places of course but their agenda is the only one that matters at the end of the day. They dictate
The hypocrisy is palpable. On one had they want to give that money to the tenants to empower them but then resolutely refuse to listen to them and allow them to make their own choices in letting them make an informed decision to in fact pay it direct to us. That is more of a dictatorship and I`m sure breeches their human rights.
They are quite happily allowed to instruct a bank via direct debits to take money out of their accounts for utilities but for some bizarre reason they will not let them decide that the council should pay us at source via a bank transfer. That is not empowering that`s the opposite and giving out mixed messages
Its high time that decision should be challenged in the courts. What gives the right to a government not to allow a reasonable request for rent to be paid direct to their landlord. Its deemed to be their money so allow them to decide how the payment method should be.
If they insist on their plan then why do they hypocritically decide they can automatically deduct income tax and NI contributions from my wages. Give me the power to arrange payment of that myself to HMRC. They deduct it because they dont trust me to pay it off my own back and it would create a logistical nightmare trying to collect it from everyone who did not pay up. They patronise landlords and tenants alike with their half baked ideas about social responsibility
Why trust a tenant with £650 pcm who readily admits they dont want it and have not got the ability to manage their finances. Why set someone up to fail and give them no support. Its cruel and inhumane
Steve Gracey
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Sign Up14:01 PM, 6th November 2014, About 10 years ago
If the Government wants to empower and train these people to look after their own money why not take these people out of PAYE when they get back to work, so they pay their tax out of their gross income?
I'm guessing the Government prefers PAYE deductions at source for the very same reasons that Landlords prefer direct rent payments deducted at source.
Mick Roberts
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Sign Up14:56 PM, 6th November 2014, About 10 years ago
1% kept the money? I think for some, it’s much higher than that.
Even Govt own figures for the latest Councils who’d had to endure HB, are somewere around 12%. But the Govt always tally around with these figures.
And then you’ve got the loss of 40% per month if 40% Tax payer.
And then 45%.
Question paying to tenants? The likes of me & Jonathon Clarke & Rob Mellors & every normal human being on the planet questions this rationale.
I have loads & loads of other reasons & arguments. This Govt doesn’t understand Welfare at the bottom of the tree.
Ha ha & as I get back to finishing this text, Jonathon Clarke, has beat me to it.
Yes DWP has deal to payer water company direct because they recognise tenants don’t pay, yet all of a sudden, they think some/a lot of DWP tenants, are gonna be ok with receiving £500 every month.
I’m gonna’ copy some of my previous comments onto here, for those that missed it:
If the money is for rent, pay the rent. Why do you think DWP take money out income direct to pay the water bill?
Why do you think DWP pay the mortgage interest direct to the Building Society? ‘Cause DWP know from experience, that if they pay the claimant this portion of money, it won’t go on the mortgage-If they know from experience, it then baffles me how the puppets can then defend Universal Credit direct payment by the Puppet Masters.
Why do you think DWP pay the mortgage interest direct to the Building Society? ‘Cause DWP know from experience, that if they pay the claimant this portion of money, it won’t go on the mortgage-If they know from experience, it then baffles me how the puppets can then defend Universal Credit direct payment by the Puppet Masters.
Why do Elec & Gas companies have pay as you go meters? Der…Not rocket science is it! We are all different with money. Elec & Gas people know SOME people can’t budget & pay things every 3 months like other people, that’s why they give ‘em a provision to pay it as & when they have the money. THEY KNOW THIS FROM EXPERIENCE. And I know & HB staff know from experience, you CANNOT give a LOT of DWP claimants EVERYTHING IN ONE GO!
Now, when they run out of food or gas or elec, they may have their child tax credit in a few days to survive again.
They may get their child benefit tomorrow to put gas in before they freeze. To buy milk & bread for the kids.
If you give them £1500 in ONE MONTHLY PAYMENT, come on wake up-What do you expect to happen? Dream holiday to Spain? And they not gonna’ think about suffering the consequences later. They think of the GOOD time today-A lot of them don’t plan for the future. Unfortunately this is the real world at the bottom of the tree.
How much extra is it costing all these councils & Housing Associations with the extra costs in collecting money & rent arrears now some of them have had Universal Credit? This is either Tax payers money, or money that could have gone on more houses or better houses. Absolutely ridiculous. Maybe in 5-10 years, one will look back & say ‘remember when we paid tenants direct the money that should have been used for rent & they was blowing it on theirselves?-What a ridiculous policy that was.’
I can see it, tenants can see, HB staff couldn’t see it 6 years ago when LHA came in-They too CAN NOW SEE IT-Tell them bigwig plonkers in Parliament to wake up!
U should read ‘em Jonathon, I’d imagine everything u encounter too.
And you two have some great arguments with the PAYE at source-Let’s get that on News at Ten.
Landlord Geoff
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Sign Up16:25 PM, 6th November 2014, About 10 years ago
Johnathan
As usual you are 100% spot on.
Geoff
landlordgeoff.weebly.com
Jonathan Clarke
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Sign Up18:33 PM, 6th November 2014, About 10 years ago
A live example just now. I owed a tenant a £90 rebate. I saw them today with the cash. They said oh good that will give me some money to go partying Saturday. Fair enough its their money who am I too judge. I went to give it to them but they stopped me.
- Oh can you give me just 20 today for food and 70 on Saturday. I said why because it means two trips for me. They said - well if you give me it all today i will spend it and then I wont be able to go out Saturday!! -
What kind of lack of self control makes these people need to spend instantly and deny themselves a night out. And that`s just two days away. To them a 31 day month must seem like seem an eternity.
Whatever happened to the art of delaying gratification.
John MacAlevey
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Sign Up9:34 AM, 7th November 2014, About 10 years ago
Mick, completely with you with all you say. UC is a sop to the left of the Tory party..actually quite in line with what Blair might have done. Ian Duncan Smiths great plan is worthy but unworkable. The only way to get HB claimants out of bed is to make the differential twixt wages (increase) & benefits (decrease) to a point where it IS worth working. Compensate business who have greater wage bills by cutting business rates/tax. HMG`s money (our money) moves in a circular fashion, it just depends who gets it first & last.
Steve Gracey
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Sign Up10:34 AM, 7th November 2014, About 10 years ago
Reply to the comment left by "John MacAlevey" at "07/11/2014 - 09:34":
Couldn't agree more John ..... The only way to get HB claimants out of bed is to make the differential twixt wages (increase) & benefits (decrease) to a point where it IS worth working
I think this is the crux of nearly all this countries economic problems.
Housing shortage - due to 3 million immigrants coming to do the jobs that 3 million Brits choose not to do because they can get paid to stay in bed. These immigrants need to live somewhere.
House prices / rents too high - supply and demand caused by 3 million immigrants
Roads / congestion - extra 3 million immigrants travelling on them
schools / hospitals waiting lists - extra 3m on them
Energy capacity running out this winter - extra 3m using it
Food price inflation - supply and demand due to extra 3m eating food and farmers selling their fields to build more houses.
This isn't intended to be anti immigration - more like anti lazy freeloader.
Gary Silver
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Sign Up11:07 AM, 7th November 2014, About 10 years ago
Reply to the comment left by "Mick Roberts" at "06/11/2014 - 14:56":
Reasons why direct payment of housing costs are an extremely important option for both landlords and tenants :
Direct payments help reduce the personal debt of landlords and tenants.
Direct payments help to reduce the risk of a tenant losing their home.
Direct payments help to reduce the risk of landlords losing their investments.
More than 15% of local authority tenants and 13% of housing association tenants do not have a bank account; therefore would be unable to pay their rent by direct debit if this option was abolished.
The financial security that comes from direct payments has been critical for social landlords in securing private investment at highly competitive rates – which has maximised their capacity to deliver much needed affordable housing at good value to the taxpayer.
A research report by Policis in 2012 [ Optimising welfare reform outcomes for social tenants ] found that 86% of social tenants believe “strongly” that it is better for their Housing Benefit to be paid direct to the landlord so that they are secure in their home.
With 9 out of 10 tenants opting for rent to be paid direct to their landlord 92% stated that they would choose this option again, if given the choice.
After Fergus Wilson decided to evict all of his housing benefit tenants a few months ago, the government seem to be on the back foot defending yet another issue relating to their coveted Universal Credit flagship policy.
Although we won't be serving notice on our 'benefit' tenants just yet, as properties come free they will only be offered to students, working people or an LHA tenant with a guarantor for whom we can get some form of rent guarantee insurance.
The DWP have insisted all along (Ian Duncan Smith & Lord David Freud), that Universal Credit will be a bulk sum, comprising of many different benefits rolled into one. This in itself is actually a very good idea. Housing Benefit or LHA as its now known should be kept apart from this payment, or at least the landlord and tenant should be given the option of direct payments when the tenancy begins.
As landlords and agents we are NOT asking the government for more money but just asking for a split of payments between the claimant and the landlord. There WILL be a blatant misuse of tax payers money that will NOT get spent on what it was intended i.e. Housing Costs.
The vast majority of benefit tenants are vulnerable by definition and will not pass the money on as rent, but simply spend it on other purchases or luxuries. This has been proven to be the case when these often unfortunate people have so little to live on. You don't have to watch reality TV shows to understand the mentality of so many 'benefit st' tenants. Independent figures show that around 70% will fall into arrears and we fully agree with this.
It is not just landlords but also tenants, Citizens Advice Bureaus, Housing Associations, Landlord Associations and the man or woman in the street who knows this government idea is quite ludicrous and will not work.
The two politicians mentioned above argue that the recipients need to treat this benefit as a working wage and be responsible - Great, in an ideal world.
Many lenders will not lend to landlords who wish to expand their portfolios who rent to LHA or 'DSS' (historically named) tenants. Also NO rent guarantee insurance can be taken on these highest risk of tenants.
The PRS is being asked to handover an asset often worth in excess of £80,000 in return for the chance of getting their rent. No deposit is paid and quite often no rent in advance can be paid by the tenant.
Mass evictions and severe homelessness in NOT a threat but it will happen and cost the government in huge temporary accommodation costs, as well severe embarrassment.
You cannot create indepence from a state of dependence.
DonH
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Sign Up11:57 AM, 7th November 2014, About 10 years ago
As usual with many postings, some good additional experiences and information being provided. Ignoring other aspects touched on within such postings which are very valid, I have added a slightly updated and hopefully a more realistic figure of lost tax revenue based on inputs provided to date, which may still be "wide of the mark".
I believe that there are around 5 million claimants of housing benefit and it would seem that a minimum of 12% have failed to to pass HB monies on to Landlords in areas where trials have been undertaken. if one assumes an average rent throughout the whole of the UK of £400-00 per calendar month then the loss in taxation, just based on Landlords who are 20% tax payers would equate to £48 million in one calendar month, all lost to the "black economy". This is ignoring the "larger portfolio" Landlords who would be 40% tax payers.
Makes one question whether Ministers and their edvisers have even considered this potential loss of money to the public purse, or are they happy just to write it off as being "part of the learning process" - for them!!.
John MacAlevey
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Sign Up14:34 PM, 7th November 2014, About 10 years ago
...as a p.s. to my last post..how is it that non-payment of HB to the landlord by the receiving tenant is not seen as theft? It is a `pecuniary advantage` at the landlords expense. Time to call a spade a shovel.