Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
CARIDON LANDLORD SOLUTIONS
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Sign Up23:48 PM, 8th July 2019, About 5 years ago
You may have not received rent due to the tenants BAP (Benefit Assessment Period)
The claimants assessment period for Universal Credit starts from the date their entitlement begins.
Claimants do not receive their first payment of Universal Credit until after the first assessment period has ended.
They will then receive the next payments of Universal Credit after each subsequent assessment period on the same date of the month, a month and 7 days.
Universal Credit is a complex benefit, any change that occurs is deemed to have happen on the first day of the assessment period, in some cases this can be favourable as the landlord will gain a whole months rent however in other cases this can be an issue as landlords can lose out and lose a whole months rent.
It all depends on the BAP.
For more information please feel free to contact me and I will be happy to send you some slides on how UC works.
tony tony
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Sign Up9:36 AM, 9th July 2019, About 5 years ago
Reply to the comment left by CARIDON LANDLORD SOLUTIONS at 08/07/2019 - 23:48
just another crazy rule , who ever makes these rules are incompetant , the landlord should be paid up to when the tenant leaves, how hard is that to work out
Bill irvine
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Sign Up9:41 AM, 9th July 2019, About 5 years ago
Hi William
DWP, as Sherrelle has explained above, pay UC, including the "housing costs element", on a monthly basis. Using your example, your ex tenant's Benefit Assessment Period (BAP) ran from the 19th to the 18th of each successive month, with payment made up to 7 days later (25th).
If the tenant vacates during the course of the BAP, even on the last day (18th) they receive NO housing costs for the period. Their circumstances are deemed to be those that apply on the 18th. So, in many cases, the outgoing landlord can easily lose that whole month's rent.
In contrast, let's say the tenant moved into a Caridon Property on the 18th June he would be treated as occupying that new property for the whole of the BAP, even though he's only been there for 1 day. So, in effect, he/she would receive, in full, Caridon's rental charge.
The "Whole month rule", as it's known, applies to any change of circumstances - a new baby is born; a new rental charge is applied, couple separate and make their own separate claims etc. As Sherrele suggests, the rule creates "winners & "losers". If you're aware of the rule, and your tenant's BAP, you can influence the outcome so as not to disadvantage you or the tenant e.g. agreeing the date the tenant vacates your property, where that's possible. property.
Bill Irvine
Seething Landlord
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Sign Up9:54 AM, 9th July 2019, About 5 years ago
This sounds like another reason to be very wary of accepting benefit tenants unless you have expert knowledge of the system and potential pitfalls but presumably the shortfall would be covered by the tenancy deposit.
Bill irvine
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Sign Up10:00 AM, 9th July 2019, About 5 years ago
Reply to the comment left by tony tony at 09/07/2019 - 09:36Tony
The rule has not been designed to aid or assist tenants or landlords. It was created because DWP aims to reduce Civil Servant involvement in the decision making process and rely on the UC IT system, to automatically apply the changes, reported by the tenant, using their online journal.
DWP's plans and assumptions about claimants routinely using their online journal and diligently reporting changes as they occur is already backfiring on it as the recent report, by the National Audit Office, relating to UC Overpayments has confirmed.
UC overpayments are now running at 8% of spend, more than double the amount that applied to HB/LHA. As the rollout of UC expands, in claimant numbers, by a factor of 3-5 times, over the next 4 years, the rate of overpayments is forecasted to rise even further. Not, at all, what DWP's hierarchy predicted 5/6 years ago when the new "flagship" benefit was first implemented in Ashton-under-Lynne!
Bill Irvine
Bill irvine
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Sign Up10:13 AM, 9th July 2019, About 5 years ago
Reply to the comment left by Seething Landlord at 09/07/2019 - 09:54
Today's working tenant. could be tomorrow's unemployed, benefit reliant tenant, so, if you're a landlord, it's in your interests to educate yourself on this new and highly complex scheme, This is especially so, where you're already heavily invested in this niche market. The RLA runs seminars on the topic in the different regions, so if you're interested infinding out more contact its Training Unit http://www.rla.org.uk/training
Mick Roberts
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Sign Up10:22 AM, 9th July 2019, About 5 years ago
I was just gonna say Bill and Sherrelle may come on here to explain as I only have 14 UC tenants so far, and none can leave me as Nottingham's http://www.selectivelicensingtruth.co.uk is making it nigh on impossible for Nottingham landlords to take Benefit tenants any more.
What u describe Bill and Sherrelle to me verges on illegal. DWP encouraging non payment for a period that the tenant is legally obliged to occupy.
And as u say, not what DWP predicted. Everything they predict, they seem to get wrong.
Rod
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Sign Up11:08 AM, 9th July 2019, About 5 years ago
These days the government or after money, make no mistake and this is simply another way to get it. Eg. gone are days of £60 fines - now it's £30,000 !!! So, keep your noses very clean as I see them rubbing their grubby little hands together ! The latest U.C. Scam is not out of the ministers pockets but the public purse, but that's perfectly OK !
Jayne M
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Sign Up11:48 AM, 9th July 2019, About 5 years ago
Reply to the comment left by CARIDON LANDLORD SOLUTIONS at 08/07/2019 - 23:48
It is another example of the stupidity that is Universal Credit, if a tenant as in the case of a friend is in receipt of the housing element of Universal Credit. The assessment date being the 19th (using your figures instead) and running to the 18th, payment date being the 25th. The tenancy end date is the 5th the calculations do not correspond to the actual liability that has arisen taking into account accruals, prepayments and the the date that they actually left (does not follow accountancy principles). It is simply where the tenant is on the assessment date, and are they entitled to the housing element? It is based on the whole month which is either paid or it's not, with no apportionment. If a tenant finishes a tenancy a day prior to the assessment date with no Alternative Payment Arrangement being in force and so Housing Element not being paid to the landlord. As in my friend's case going from Housing Element to no Housing Element the DWP would then class it as an overpayment of the Housing Element and if notified after payment date, they would then reclaim the money by a deduction from benefit and can issue a £50 civil penalty Because they have said they were notified of a change in circumstances after the payment date resulting in an overpayment. However the housing costs would have been the 1 month less 1 day the DWP would argue it was a months overpayment as no Housing Element should be paid. They would stop at the assessment despite the fact that housing costs continued to accrue after that date until the tenancy actually ended. The Housing Association would then chase the tenant for money which they were never given and do not have. Whilst the poor tenant is blamed for the arrears as any benefit claimant is obviously spendthrift and unable to budget. When the landlords are complaining about tenants on Universal Credit and arrears as you can see from the above situation it is often the DWP that is at fault. Now you have more APA's it is going to be more apparent that the fault is due to Universal Credit as many of the landlords have been blaming the tenants for simply not paying. The problem is often not that people on Universal Credit cannot budget but that the rules governing UC do not follow accountancy principles and have no basis in either reasonableness or logic. The first tenancy above would simply end officially on the 5th but would only be paid up to the 19th which precedes the tenancy end date and leaving outstanding rent relating to that tenancy from 19th to the 5th (17 days). As they use whole months, the tenant is at another property on the next assessment date if entitled to UC and Housing Element, they would receive a full month despite the tenancy not having been in operation for that long. The full stupidity of Universal Credit thus becomes apparent and there is no wonder that there are arrears and increased homelessness. The whole month rule is apparently for simplicity and cost however it is blatantly both stupid and wrong.
Seething Landlord
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Sign Up12:06 PM, 9th July 2019, About 5 years ago
Reply to the comment left by Bill irvine at 09/07/2019 - 10:13
I think you are absolutely right to describe this as a niche market. Those who are drawn into it unwittingly because an existing tenant becomes unemployed are going to be on a steep learning curve if they try to accommodate the new situation and adapt to it. The alternative would be to ignore the change in circumstances and take the view that it is still the responsibility of the tenant to pay the rent on time and in the event of default to take the usual steps to end the tenancy, at least for as long as the current system remains in place.