Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Paul Shears
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Sign Up18:39 PM, 27th December 2019, About 5 years ago
What part of the country is this in?
Robert M
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Sign Up18:56 PM, 27th December 2019, About 5 years ago
I believe that it's unlikely that UC will pay the top up over and above the Housing Element. UC will usually pay the Housing Element to the tenant, not to you, unless 8 weeks rent arrears owed or there are other special circumstances, and even if/when they do eventually pay you direct, they can change this. To request direct payments you would need to submit a completed UC47 form, and quite often these are ignored, and the UC team usually will not discuss the claim with private landlords. (they don't even acknowledge receipt of the UC47 forms, and won't advise you of the progress, or their reasons for refusal).
You cannot get any guarantee of UC paying you direct prior to issuing the tenancy agreement. If you wish to let to this person then you have to enter into the tenancy agreement and hope that UC will pay you the Housing Element direct once you have applied (and if the criteria is met). The tenant can request that it is paid to them, not to the landlord, and although this is ultimately the decision of the UC team, they usually go with the tenant's request.
See the posts by landlord Mick Roberts for a taste of the problems you may face. Also see the posts from Sherelle at Carridon Landlord Solutions, as they also deal with a lot of UC cases. For expert advice see the posts by Bill Irving, and view his brilliant website "UC Advice".
There are some circumstances where UC can be beneficial to the landlord, but not many, and you would need to learn these in order to understand the specific circumstances where these may apply. The RLA run a UC training course facilitated by Bill Irving so if you are contemplating taking on UC tenants, it may be a good idea to attend this (or similar) training.
CARIDON LANDLORD SOLUTIONS
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Sign Up1:13 AM, 28th December 2019, About 5 years ago
Thank you Robert for the mention.
As Robert stated UC will only pay the Housing Cost Element based on LHA, if the tenant is in 8 weeks or more rent arrears in his current accommodation (yours) they will pay third party deductions to the landlord, however if he moves out of your accommodation these payments will seize.
The tenant is required to notify DWP of any change in circumstances this includes moving home, once he moves he is required to log into his online journal and report the change. He then has to contact the Jobcentre to book an appointment to verify his change of address and provide his tenant agreement or a letter from his landlord detailing rent, date of move in and property address failing that no Housing Costs will be paid. For rent to be paid direct to the landlord (MPTL) and / or Third party deductions (TPD) the landlord is required to complete a Uc47 a form ca be downloaded on gov.uk. It is very important to remember that Universal Credit will only pay LHA Rate for the dwelling and will not exceed that and that the tenant was will only have £192.41 to live on.
Please feel free to contact our offices to discuss your case in detail.
Marie
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Sign Up21:58 PM, 28th December 2019, About 5 years ago
Hi Reluctant. I know you really want to help this guy. You say that UC have already agreed to pay you directly. Do you have this in writing? If you don’t, then you cannot rely on it. You cannot ask UC to pay the top-up, but you can ask the tenant to apply to the local council for a discretionary housing payment. Please also encourage your potential tenant to apply to go to the CAB for some debt advice, and to apply to pay back his debts and fines at lower rates, as living on £192.41 per month is way below the breadline. Even the DWP only usually deduct £11.66 per week for an overpayment. Other debts and fines can be paid back at as little as £1.00 per month, if the debtor is struggling. Do everything you can to help this man, regardless of whether you house him. Just don’t set up a tenancy of debt.
Gunga Din
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Sign Up11:07 AM, 30th December 2019, About 5 years ago
I’ve had two applicants in the last few weeks in the same position, and who I felt like giving a chance to, and have the same lack of commitment from the benefits office or UC. I’ve proceeded with neither, as once a TA is written/signed, the tenancy becomes extant and all bets are off about what the authorities may have implied would happen.
I realise the potential for benefit fraud but it’s another example of the authorities failing to work with us, and losing opportunities to house people.
Robert M
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Sign Up11:57 AM, 30th December 2019, About 5 years ago
Reply to the comment left by Marie at 28/12/2019 - 21:58
Although the potential tenant can apply to the council for Discretionary Housing Payments (DHP) to pay the rent top up (UC housing element shortfall), the council can decline this DHP request, as it is discretionary, it is not an entitlement. If it is declined, then the tenant somehow has to manage to pay the shortfall themselves from their UC benefit income (or what remains of it after all the deductions), while still paying all their bills and other living expenses.
In relation to him paying back other debts and fines, yes, he should definitely be going and getting some free debt counselling from the Citizens Advice Bureau, National Debtline, or some other free debt advice service. However, the amount he has to pay back to his creditors each month will vary depending on the type of debt he has, so it is not necessarily correct to say that he can pay back the debts and fines at £1.00 per month, e.g. I believe that magistrate court fines are deducted from benefits at £5.00 per week, but repayments of £1.00 per month may be possible on some consumer debts.
Marie
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Sign Up22:42 PM, 30th December 2019, About 5 years ago
Reply to the comment left by Robert Mellors at 30/12/2019 - 11:57
I didn’t say he could definitely pay back all of his debts at £1.00 per month. I suggested he go and get some debt advice, because £95.35 a month is a crazy amount to be paying, and he may be able to pay some back at as little as £1.00 per month. I am currently paying back an overpayment to the DWP, and their minimum is £11.66 per week. In some cases, I believe they double it. Magistrates’ courts fines are £5.00 per week, as you say. But non-priority debts can be paid back at £1.00 per month. Depending on what the debts are, he could be free of almost a quarter of this debt a month, or a whole lot more.
As for DHP, they are supposed to be allocated to the very poorest tenants to help them to survive, so he does have a very good chance of being accepted, because he meets all of the criteria which they look at when deciding who to allocate the payments to first. 1. He is critically short of money. 2. The top-up is very small. At £30.06 per month, they can’t reasonably expect him to find a cheaper property as an alternative. 3. £30.06 is sustainable over a period of time. 4. If they don’t pay it, the tenant won’t be able to afford to live on the remainder of his income, and will end up losing his home. He will have no chance of getting another, or paying off the debt, because he is literally living on the breadline, and DHPs are literally for those people.
Robert M
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Sign Up23:11 PM, 30th December 2019, About 5 years ago
Reply to the comment left by Marie at 30/12/2019 - 22:42
In agree with what you say, the point that I was making was simply that not all debts can be paid off at £1.00 per month, it depends on what the debt is and who it is owed to.
I agree that he is likely to be granted DHP, but it is nevertheless discretionary, and all local authorities decide these issues themselves, it is not a legal entitlement as would be the case with welfare benefits.
Mike T
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Sign Up10:32 AM, 1st January 2020, About 5 years ago
Which ever way you look at it it's a minefield of problems for any Landlord to take on. A very sorry state for the unfortunate 'possible tenant' who clearly needs help. From the figures quoted the system goes some way to help. What a potential LL has to ask him/her self is 'am I prepared to take the real risk of a large financial loss along with all the headaches ? ' As mentioned several times on this forum, We are not a charity ! This sort of dilemma is what Shelter could be stepping in and helping with ....?
Marie
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Sign Up16:50 PM, 1st January 2020, About 5 years ago
Reply to the comment left by Mike T at 01/01/2020 - 10:32
This lady won’t mind me giving out her email address. She is a solicitor specifically employed by Shelter to help all DSS tenants who contact her from any part of the country who are struggling with their housing, due to any type of inequality or financial struggle, whether it be Universal Credit, discrimination, eviction because they can’t afford to pay their rent, whatever. I suggest all landlords with DSS tenants who are genuinely struggling contact her, and ask her for their help. She also wants to hear from all landlords who have housed DSS tenants regarding the issues which they have faced in housing them, so she can pass it all on to the government to campaign for change. Regardless of what the issues are, she isn’t biased in any way, she genuinely aims to help, so if you have a tenant who is being paid their housing element yet isn’t paying you their rent, for example, she will side with you, not your tenant, and if you wish, try her best to encourage your tenant to pay their rent in order to keep their home. She does NOT represent tenants in court, and she does NOT give legal advice to enable tenants to break the law! She has successfully assisted some landlords to avoid taking their non-paying DSS tenants to court for non-payment of Rent by contacting the tenants, and encouraging them to pay up to avoid eviction. She can be reached on rose_arnall@shelter.org.uk