Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Neil Patterson
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Sign Up13:27 PM, 3rd January 2017, About 8 years ago
Hi Sandra,
At the moment the security of the person who has the second charge ranks behind C&G, so if in the event you were to default or sell C&G would get their money first and then what was left would go towards paying the second charge.
However, if you were to pay off the C&G loan by remortgaging then the second charge would rank before the new lender which would not be acceptable to them unless the person with a second charge agreed to the new lender's security ranking before theirs as a first legal charge. However, not all lenders would be happy with this scenario even if it was agreed.
In effect the second legal charge could block your ability to remortgage, but if you are in doubt as to whether it should exist or not you should speak with your original solicitor that organised the loan.
Neil Harvey
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Sign Up22:46 PM, 3rd January 2017, About 8 years ago
Hi Sandra
Two questions/comments
1) i assume you are not paying the interest on the personal loan given you said its now 50k up from 30k? Is it still making money if you take that building interest into account? Over time this could build to an even more substantial sum.
2) could you get a big enough BTL mortgage to pay off the second charge loan? You may achieve a better interest rate than the 4% ish rate i estimate the second charge loan is costing
Man on Stilts
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Sign Up12:33 PM, 4th January 2017, About 8 years ago
Sandra,
Correct me if I am wrong, but it sounds like you may not want to pay back the 50k loan?
If the loan agreement was drawn up properly,then a sale of your property could be forced. Has your 50k lender not come forward with this suggestion?
Dylan Morris
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Sign Up13:27 PM, 4th January 2017, About 8 years ago
I think you're going to find it impossible to remortgage in the usual way as no lender as far as I know will be happy being secured by way of a second charge. They always require a first legal charge. There are some specialist lenders that do however lend by way of a secured loan (second charge) but the interest rates tend to be much higher than a first charge remortgage.
Sounds to me like you agreed with your "friend" an unsecured loan which you did not repay according to the written agreement. He/she then obtained a " charging order" on your property as you say this second charge was "unilateral". You need to check with a solicitor to be sure in your case, but usually the holder of a charging order can force the sale of the property.
Much better all round to remortgage if you have sufficient equity now and pay off the second charge. Other than that to remortgage in the usual way, you would need to get the second charge holder to postpone their interest, though probably unlikely they would want to do this as at they moment they have the upper hand. Perhaps look at a secured loan to repay C&G which although expensive might be better than selling the property or having the second charge holder force a sale.
H B
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Sign Up8:03 AM, 5th January 2017, About 8 years ago
"Can it really be acceptable as fair that he, with his minority interest of just 16.7 %, has this amount of control?"
To me, it does sound entirely fair. You would not have been able to buy the property without the loan and you are now benefiting from the income that derives from it.
If there is now sufficient equity to repay the loan if you sell, you should do.
Sandra Pomeroy
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Sign Up18:46 PM, 5th January 2017, About 8 years ago
Reply to the comment left by "Neil Patterson" at "03/01/2017 - 13:27":
Thank you for your reply. Yes contacting the original solicitor might be a way to go. I only want a lawyer to write a letter or two. The original agreement goes back to 2003 - I hope they have decent archives.
Sandra Pomeroy
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Sign Up19:17 PM, 5th January 2017, About 8 years ago
Reply to the comment left by "Neil Harvey" at "03/01/2017 - 22:46":
Thank you for your comments.
1. The loan was for £30k on a £180k house purchase (which was for 11 years my sole residential home). This gave the lender a 16.7% share of the house. It was agreed that when I came to sell, the lender would be repaid 16.7% of the sale price. The original loan was in 2003 but when I tried to sell in 2008 I wasn't able to as the price had dropped significantly and I was in negative equity. There was not enough to cover the lender's £30k.
Things have improved since then and it was recently valued at around £320k - 16.7% of which = £53.4K which is probably more than the lender would have got if he'd left in a building society since 2003, I think(?)
2. I was ready to sell the place for +/- £320k out of which I'd have to repay the mortgage + the loan (now £53k) = £245k, leaving me around £75k which is better than a poke in the eye..... I was informed that a BTL may be available but up to a maximum of £210k which could clear the mortgage but wouldn't be enough to repay the minority lender £53k.
So I guess I'll be having to sell, even though the income is more useful as I had to take unexpectedly early retirement.
Sandra Pomeroy
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Sign Up19:46 PM, 5th January 2017, About 8 years ago
Reply to the comment left by "Man on Stilts" at "04/01/2017 - 12:33":
To correct your assumption: No, I am not the sort of person to renege on a debt. I think my query pivots on when, not if, I sell the property and repay this ever-growing loan.
in 2003 I was loaned £30k towards purchase of a £180k property - so the loan represents a 16.7% interest in the house. The agreement is that when I finally sell up, the lender will be repaid 16.7% of the current sale price. It was recently valued at £320k so if I found an actual buyer tomorrow for that price I would have to repay £53.4k for the £30k loan.
The minority lender had pushed for repayment in 2008. Unfortunately, the recession had taken hold by then and I was in negative equity - barely able to cover repayment of the mortgage lender, let alone find another £30k - and of course I would have been left without enough to pay the estate agent....
Btw since 2003 until 2015 the property in question was my sole residence. From 2014 onwards I developed health problems and was forced into early retirement. I needed to be near my family and tried to sell up but the price was still not enough so I decided to let the house out temporarily and the rent I get from my tenants pays the rent I have to pay on my current private-rented flat.
My current mortgage deal ends in June 2017 so I could, and probably will, sell up if I have no other option. A BTL mortgage would have provided an essential source of income since my enforced retirement
Sandra Pomeroy
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Sign Up20:16 PM, 5th January 2017, About 8 years ago
Reply to the comment left by "Dylan Morris" at "04/01/2017 - 13:27":
Thank you for getting back.
I must just correct your assumption about the loan. We had an agreement drawn up by solicitors in 2003. I suppose at that point it was an unsecured loan. As this person was a friend we were fairly laid back about it and there was an understanding between us that we would reappraise everything "in about 5 years time" when I would probably sell - house prices in this area were going up about £1,000 a month, though I felt that was unsustainable.
Come 2008 and I, along with millions of others, found myself in negative equity due to the recession. So being able to repay his £30k was impossible - for the foreseeable future.
I had reason to obtain a copy of the title deeds at this time and was surprised to see that my "friend" had registered his interest unilaterally in the property - back in 2005!!!! Which was several years before we'd agreed to take stock of the situation.
My existing mortgage arrangement comes to an end in June this year so I will probably have to sell up to repay it. It was recently valued at £320K so the minority lenders 16.7% interest in my home has increased from £30k to £53.4k.
I would need a mortgage of +/- £250k to clear both current debts but I've been advised I wouldn't get more than +/- £210k
H B
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Sign Up21:17 PM, 5th January 2017, About 8 years ago
To work out the sums, you can sell for £320k, perhaps deducting 1% for estate agents, leaving £317k. You owe your friend £53k, leaving a net of £264k before you repay your mortgage.
Back in 2003 it was worth £180k, so even if you had put in zero deposit, the largest loan you could have needed was £150k, given your friend's loan, but even if you had put only £10k in, the mortgage would only have been £140k.
To me, that suggests that you should have equity of £124k, not £76k, so approx. £50k is missing.
You also state that "I was ready to sell the place for +/- £320k out of which I’d have to repay the mortgage + the loan (now £53k) = £245k, leaving me around £75k which is better than a poke in the eye"
This suggests that the mortgage is £192k (£245k - £53k), which is about £50k more than I would have expected.
I would guess that the only reason that you have a mortgage so large is that you have remortgaged at some point in between. Now, you may well have needed that money for some reason, but it is not much help to your friend who is not getting any benefit on his £30k lent in 2003. And given that you may have been remortgaging and your unwillingness to repay your friend, it is perhaps very wise that he put a charge on the property.
The other thing that perplexes me is the mortgage term - 2003 to 2017 - 14 years. Isn't that an unusual term for a mortgage?
Finally, given the size of the mortgage, it sounds as though you signed up for an interest only mortgage. You may find that the bank is very sympathetic about it as long as you keep repaying the mortgage. But, this would only be the case if it were owner-occupied rather than consent-to-let.
Finally, if you do sell up and get your £74k, surely you can buy another property, say for £200k. It may not generate quite as much income as the current one, but it is still income.