Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Louise Mac
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Sign Up7:17 AM, 28th July 2013, About 11 years ago
Reply to the comment left by "Mary Latham" at "27/07/2013 - 10:44":
Thanks
Louise Mac
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Sign Up7:26 AM, 28th July 2013, About 11 years ago
Reply to the comment left by "Mary Latham" at "27/07/2013 - 10:44":
Just returned from holiday and my landlord has issued possession proceedings!!!! How can he do this???? I have done nothing wrong except ask for certificates that he should give me by law. Feel let down by the whole system. He only protected my deposit on 9th July after numerous emails requesting this and the gas safe certificate which was issued on 19th June I moved in on 1st march. It's disgraceful that he can get away with treating me and my very sick daughter like this. The misery and stress he has put us both under in shameful, but, he's going to get away with it. He's done it to all his tenants which I've only just found out. I'm going to fight this on pure principle as I've done nothing wrong and he should not be allowed to treat people like this. Need urgent help
Louise Mac
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Sign Up8:00 AM, 28th July 2013, About 11 years ago
Reply to the comment left by "Anthony Altman" at "18/07/2013 - 18:41":
May I say everything is what it seems on this occasion I have done absoutley nothing wrong
Mark Alexander - Founder of Property118
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Sign Up9:49 AM, 28th July 2013, About 11 years ago
Reply to the comment left by "Louise Mac" at "28/07/2013 - 07:26":
I'm a bit confused by this post Louise, are you going to let him get away with it or are you going to follow the excellent set of procedures and protocols which Mary has so generously and expertly laid out for you step by step?
.
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Sign Up10:50 AM, 28th July 2013, About 11 years ago
"He will no doubt be forced to give you compensation of up to 300%"
I'm not debating the rights and wrongs of this but I would like to point out to Louise that there certainly *is* doubt that he will be forced to give you compensation.
There are many expensive slips and trips you could make along the way, it is not a straightforward claim (perhaps for good reason?). Even if you did succeed, it is likely the award would be at the lower end of the scale as the deposit has now been protected.
Perhaps consider using a company offering a conditional fee agreement
- but be very wary of who's interests they are really acting in. Messrs Dodson and Fogg spring to mind.
Mary Latham
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Sign Up11:53 AM, 28th July 2013, About 11 years ago
Reply to the comment left by "Mark Alexander" at "28/07/2013 - 09:49":
Mark I think what Louise is saying is that yes she will fight him - good for her - but that in the end she will lose her home simply because she has asked this landlord to work within the law. Forgive me Louise if I've got that wrong.
This appears to be a classic case of retaliatory eviction and it is the reason that local authorities, NCAB and Shelter keep calling for S21 to be withdrawn. We are the only country in Europe where there is a "no fault" eviction process. If we did lose S21 it would have a major impact on good landlords and may even prevent many people from investing in property to let. The bad landlords will not be affected at all because they will illegally evict tenants as many do now. I would like to see major changes to the eviction process to make it work for good landlords and good tenants.
In my opinion a landlord should be able to recover his property within 6 days of the 8th week of rent arrears - this means that landlords can begin the process the day after the first rent payment is missed by lodging evidence with the Court. On the day after the second payment is missed the Court should grant a 28 day Eviction Order. Where there is sever anti social behaviour a similar process should be used substituting the date of the first event for the date of the missed rent payment etc.
Where a landlord NEEDS a property back he should prove the need and be given an Eviction Order for two months after the evidence has been lodged with the Court.
There should be no possibility of retaliatory eviction because a landlord should not be able to ask for a Court Order unless he can prove one of the above. If the landlord is trying to remove a tenant for no good reason and intends to relet the property immediately he would struggle to prove the need to recover possession.
Neither private or social tenants can have complete security of tenure because there may be good reasons why the landlord needs to property back. Tenants should not live in fear of being evicted because the landlord has failed in his legal duties and by pointing this out they are risking losing their home.
Both private and social landlords are every bit as much victims of the Possession process as tenants and its time to update the law to reflect the needs of all parties in the 21st century. The starting point must be to protect good tenants and good landlords and deal with the bad ones on each side quickly.
Louise what help do you need?
Louise Mac
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Sign Up12:19 PM, 28th July 2013, About 11 years ago
Reply to the comment left by "Mary Latham" at "28/07/2013 - 11:53":
Hi Mary thanks for the great advice we I have fully understood. I'm so angry that he can do this to me it took me and my daughter 7 months to find at his property as its so perfect for her needs. I was a little confused by all the comments. The landlord filed the possession order on 12th July, that's 4 days after he said he wanted me out. My tenancy agreement doesn't even end until 31 August . I feel very very angry as there isn't a law in the land that can protect me against this. What has troubled me the most is he knew how sick my daughter is and the stress of moving will be unbearable for her and he knows it. I just can't fathom out to why he is doing this. But then again that's what he has done to previous tenants. It's not about claiming for compensation, it's about principle now. I will not be rushed into moving out, I can't it will be detrimental to my daughters health. I have every single email that proves he's a liar and I want to show the judge this at the hearing. The worry is unbelievable. He's already advertised his property to rent again from 1st September is he allowed to do this? I would like to talk this over with you as I need to get this 100% correct. I can't and won't let him put another family through this it's so wrong on many levels
Mary Latham
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Sign Up16:40 PM, 28th July 2013, About 11 years ago
Louise Please email Mark and ask him for my phone number. I am around from midday tomorrow and if you call me I will call you back.
In answer to your question NO he cannot relet the property until the Court has granted him Possession - clearly he has no idea about the legal process. He also cannot insist that you allow him to show prospective tenants the property - your legal right of "quiet enjoyment" overrides his right of entry unless there is an absolute emergency and he can prove that he needed access - this would not include carrying out viewings. As I said above change the locks.
A Section 21 Notice must give your at least 2 months notice and if he served it on you and can prove that he did the court cannot grant Possession until 2 months after the date of the Notice and the earliest - as I said above you can ask them to grant you up to 46 extra days because of your circumstances.
You will have been sent paper from the court that explain how you can defend the Notice. Keep it simple the court will not take account of any other issues than those that relate to the legalities of the S21. Your defence is
The Landlord has not complied with Section 213 of the Housing Act 2004 as amended in the Localism Act 2011 in that the Deposit was not protected within 30 days of receipt. The deposit was paid on x March and the deposit remained unprotected until 9th July more than 3 month after the legal deadline. The landlord was still holding the full amount of the deposit at the time of service of the Notice and to date and The Section 21 Notice is therefore not valid.
Louise if the landlord has not provided you with the Deposit Protection Certificate and Prescribed Information for Tenants also add
Neither the Deposit Protection Certificate nor the Prescribed Information for Tenants has been provided to me by the landlord
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Sign Up18:06 PM, 28th July 2013, About 11 years ago
@Louise,
The above is very good advice from Mary.
The following is irrelevant to your case.
@Mary,
"We are the only country in Europe where there is a “no fault” eviction process."
I think this is incorrect (depending on your interpretation of "no fault").
Monaco, Bulgaria, Macedonia, Czech Republic* and others all have similar or easier eviction processes.
Sorry to be pedantic, but you are very well respected and listened to and your words are taken as 'Gospel' by many- usually they are.
*Happy to be corrected by any local expert.
Louise Mac
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Sign Up19:24 PM, 28th July 2013, About 11 years ago
Reply to the comment left by "HB Welcome" at "28/07/2013 - 18:06":
Really do not understand "your word taken as gospel" I do not lie and this is the truth. I have numerous emails proving this. My main and only concern is my daughters well being not anything else.