Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
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Sign Up6:26 AM, 13th July 2013, About 12 years ago
Reply to the comment left by "Louise Mac" at "12/07/2013 - 13:44":
It IS a legal requirement that you MUST be issued a DPC and PI within 30 days of you paying the deposit monies.
IF you have not; then ostensibly you HAVE a claim against the the LL; NOT the LA.
This could allow you to receive 3 x the deposit amount plus the deposit amount.
It may not have been the LL's fault; that is IRRELEVANT!
A S21 CANNOT be used against you UNTIL the deposit is returned to you.
It would seem that the LA has made a severe admin error.
I bet the LL won't be impressed with the LA..
If you have a good relationship with the LA and LL then I suggest you suggest to the LA that you paid your deposit about 15 days ago and consequently they have issued the DPC AND PI.
If; however they are not your favourite people go for the court and make some money.
The LL will have to pay you and then he will have to sue his LA for breeach of contract and recover the deposit monies he has paid to you.
that; however is NOT your problem!
HB Welcome
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Sign Up8:53 AM, 13th July 2013, About 12 years ago
"A S21 CANNOT be used against you UNTIL the deposit is returned to you"
....or with such deductions as are agreed between the landlord and tenant, or
(b)an application to a county court has been made under section 214(1) and has been determined by the court, withdrawn or settled by agreement between the parties.
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Sign Up14:15 PM, 13th July 2013, About 12 years ago
Reply to the comment left by "HB Welcome" at "13/07/2013 - 08:53":
My understanding was that if you have NOT protected the deposit you MUST return it all even if you have legitimate claim on such deposit; either all or part of it!
This must occur before S21 proceedings may commence.
It appears this is NOT the case.
Another thing where do you all get these very pertinent and helpful legal clauses to be able to post so accurately!!??
On the basis of the deposit needing to be used for rent arrears which is the reason a S21 was issued; how would that work.
So as a LL you are allowed to keep the deposit fro rent arrears for which is the reason you are seeking removal of the tenant.
Seems a bit strange to me.
Have I misunderstood the concept!!!???
Louise Mac
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Sign Up16:23 PM, 13th July 2013, About 12 years ago
Reply to the comment left by "Paul Barrett" at "13/07/2013 - 14:15":
You certainly mis- read the concept!!! Firstly I have never ever been in rent arrears secondly I am an intelligent person so I would read up on tenancy rights and the contents of my agreement. I would suggest YOU read the full thread before making presumptions and finally just because I rent does not mean I haven't got a brain cell between my ears!!! And just to make it clear this landlord has lied and lied about my deposit and my gas safety certificates .... Why would I not request these details when it is required by law. After 40 plus emails kindly requesting these details and constantly lied to as he thinks he's above the law what would you suggest I should have done say nothing and wave goodbye to my deposit because the landlord has spent it??? Or not check that me and my disabled daughter were safe in our home???? Yes I do know an awful lot more due to the kind advice from this site including mark and Adam and all the others even though I suspect they are possibly landlords themselves but, they do not want to give decent trustworthy private landlords a bad name. He's in the wrong not me.
Louise Mac
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Sign Up16:27 PM, 13th July 2013, About 12 years ago
Reply to the comment left by "HB Welcome" at "13/07/2013 - 08:53":
Thanks for the advice.
Louise Mac
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Sign Up16:34 PM, 13th July 2013, About 12 years ago
Reply to the comment left by "Paul Barrett" at "13/07/2013 - 06:26":
It was privately rented not through an estate agent. Never again though
Mark Alexander - Founder of Property118
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Sign Up16:34 PM, 13th July 2013, About 12 years ago
Thank you Louise, I am indeed a landlord and I totally support you last comment. Check out my member profile 😉
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Sign Up6:25 AM, 14th July 2013, About 12 years ago
Reply to the comment left by "Louise Mac" at "13/07/2013 - 16:23":
Clearly your LL is a wrongun!
Yes you must enforce your rights.
It seems you should leave this LL as he is NOT doing right by you.
Why should this LL have your rent monies.
Best thing you can do is find another tenancy with another LL.
However there is NOTHING wrong with using private LL for tenancies.
Lots of LL refuse to use expensive LA.
You just have to carry out DD on your LL
I would have no problem with answering any questions you might ask of me!!
Just use the net for sourcing your next tenancy.
Use rightmove and London Private Rentals.
Possibly ask the LL if he has any former tenants that you may talk with about the LL.
Tenants have NO real way of confirming whether the LL is a decent one.
As a tenant you can always vote with your feet; something that a LL cannot impose upon a tenant.
In business there is no compulsion to remain in a civil contract.
So you always have the ability to leave the tenancy.
Anthony Altman
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Sign Up18:41 PM, 18th July 2013, About 12 years ago
first of all i have every sympathy with any tenant who is treated badly by a tiny minority of bad landlords and such tenants have my full support
however i think we should bear in mind that shelter is desperately anxious to force through legislation to stop what they call retaliatory evictions the way this is being proposed any tenant who is in arrears of rent does damage to a property or is guilty of antisocial behavior simply sends a communication to the landlord stating there is a defect in the property(a dripping tap say )when the landlord try to evict for rent arrears destroyed property and terrorised neighbours then tenanty simply says my landlord only wants to evict me because i complained about the dripping tap the proposed law would then halt all eviction proccedings the happy tenant then lives there rent free for ever
it is curious how since this legislation was proposed all these stories have suddenly appeared in all sorts of media written aledgedly by tenants who are extreemly vulnerable(but remarkably well informed) about how their evil landlord only wants to evict them because they complained about the appalling state of the property and other matters
as we all know politicaly motivated organisations who use lies half truths and propaganda to further their agenda and are not overly fussy about their tactics are a myth and do not exist and i am just a cynical old hector
as i said genuine tenants who are abused by their landlord have my full support
however everything is not always what it seems!!!!!!!
Mary Latham
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Sign Up10:44 AM, 27th July 2013, About 12 years ago
I have come to this discussion very late but I have read all of the comments.
Louise, First of all I am really very sorry that this landlord has put you and your daughter under so much stress. I am not qualified to give your advice but if you were my daughter this is what I would be suggesting.
1. Continue to look for a new home - do not be rushed because you need to make sure that the next landlord has more respect for his/her tenants.
2. Continue to pay your rent and to take care of the property as you have.
3. Do not communicate further with the landlord and keep a copy of all his communications with you - I know that you are doing this.
4. Do not take his phone calls or reply to text messages - force him to email so that you have everything in writing.
5. Change the locks on all of the final exit doors - you have the legal right to do this even if the tenancy agreement says that you cannot.
6. If he comes to the property refuse to let him in and tell him (through the door) that you are recording everything he says on your phone.
7. If he makes any threats or tries for force entry call the Police
8. If you get a Notice from the Court that the landlord is enforcing the Section 21 write back defending that the deposit was not protected within 30 days of payment. You have not been given the Deposit Protection Certificate nor Prescribed Information for Tenants and the none of the deposit has been returned to you.
His Section 21 will fail.
9. He will no doubt try to serve the S21 again. If he gives back your deposit in full he can do this. If he tries to negotiate an agreement to withhold any of your deposit do not negotiate simply do not reply and he will be forced to return 100% of the deposit before he can serve a valid S21
10. The new S21 will give you at least 2 months before he can ask the court to enforce it, that will take a least one more month. The Court will then give you up to 46 days if you explain that you need the right property because of your daughters needs and have not been able to find one.
11. All of the above should give you 4-5 months to find a nice home.
Nothing that I have suggested is unlawful, you have done nothing wrong and this landlord needs to be taught a lesson.
After you have left the property take legal action against this landlord for not protecting the deposit and giving you the correct paperwork within 30 days. He will no doubt be forced to give you compensation of up to 300% of the deposit and if he has not returned the deposit in full he will be forced to do that too. You should also claim any legal costs from him.
Contact Gas Safe and report the engineer who has provided the Gas Safety Certificate if you are certain that the inspection was not carried out. In my opinion it is time that these certificates had a box to record the gas meter reading on the date of the inspection - this would be proof that the engineer had indeed called when he said he did. As it is it will be your word against his but he will be concerned that he is on the radar of Gas Safe because losing his registration would have a major impact on his business - as it should if he is issuing certificates for equipment that he has not inspected and risking peoples lives. If the person who fitted this boiler did not show you his Gas Safe badge you should also report that the landlord may be using uncertified fitters and they will check this out too. By doing all of this you may save a life or at the very least stop this landlord and Gas Engineer risking more lives.
If you want to talk this through or just want to vent your frustration please ask Mark Alexander to give you my phone number and call me.
If any landlord reading this wants to know why a landlord would suggest that a tenant treats the landlord in this way. I am sick and tired of landlords like this giving organisations like Shelter, NCAB .... good reason not to trust us and to ask Government to bring in more controls. It is only the good landlords who will pay for more controls because landlords like this continue to treat tenants with no respect and to ignore the law. If any landlord does not want to obey the law and has no respect for his customers he needs to get out of the business and leave good landlords to offer nice homes to good tenants.