Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
TheMaluka
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Sign Up12:18 PM, 17th June 2015, About 10 years ago
Reply to the comment left by "Jay James" at "20/05/2015 - 20:48":
Make all residential freeholds into commonholds. Remove the current constraints which make it neigh impossible to convert a large block of flats to commonhold.
Jay James
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Sign Up13:32 PM, 17th June 2015, About 10 years ago
I've just googled 'commonhold'and had a read (first two listed). Save for a couple of issues, it sounds like a better idea than leasehold.
- If only freeholders could be compelled to convert!
TheMaluka
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Sign Up16:07 PM, 17th June 2015, About 10 years ago
Freeholders can be compelled as they have to offer the freehold to the leaseholders first if they wish to sell. The problem I have encountered in a block of 100 flats is to get the interest of all the leaseholders.
An alternative is to set up a right to manage company which I believe now only requires a majority of leaseholders and take away all the management functions from the freeholder except possession. The process is complex but well worthwhile as it gives control to the leaseholders.
Paul Burland
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Sign Up15:54 PM, 21st July 2015, About 9 years ago
Reply to the comment left by "money manager" at "23/05/2015 - 10:05":
Will Astor, who is one of three listed directors of Homeground, is Samantha Cameron's step-brother. The "right to buy" proposals for Housing Association property will increase the demand on private renting, not that it would be of benefit to anyone that the Prime Minister knows.
Maria M.
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Sign Up16:49 PM, 21st July 2015, About 9 years ago
I like to thank for everyone comments as it has helped me enormously so far. I wrote a letter to the Building Manager, who is the stooge for the Freeholders and said that I was not prepared to pay £150.00 per year for deed of covenant and I will not be complying with their demands of changing my expensive tilled bathroom floor to carpet tiles. I then told him that I will see them at a tribunal. He got very angry and told me I was the only person who was holding them back and they will be referring me to their company solicitors and I had to pay their legal costs, etc etc. However I have not heard back from him for 6-7 weeks after mentioning the tribunal cases setting precedents !!
I am not sure if he has managed to fleece the rest of the leaseholders who rent their properties or not. I would not put it pass them.
In the meantime, I contacted a solicitor, who told me, although my lease estates that if I rented the flat, the freeholders/ management company can ask for a Deed of Covenants and I have to pay their solicitors costs.However if the Deed of Covenant was sent to me by the Management Company ( which in this was) I did not have to pay it. Management Company could not just willy nilly send me an invoice for Deed of Covenant and ask for money He also told me that they could not ask me to change the bathroom tiles to carpet tiles, as my lease said the floors should be covered with carpets or other suitable material and the ceramic/porcelain tiles are a suitable material for the bathroom, kitchen etc.
I have not used my solicitors advice yet, as there has been no need for it so far. Just by standing up to the bullies and mentioning the tribunal cases, etc they have backed of for now and have left me alone!! Thank you everyone for valuable comments, much appreciate your expertise and knowledge.
S.E. Landlord
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Sign Up16:02 PM, 24th July 2015, About 9 years ago
It sounds as if the freehold was purchased by leaseholders (via a limited company?) a number of years ago.
The A shares would have been issued to those leaseholders who put up funds to purchase the freehold. The B shares are likely to have been created to allow other leaseholders to become part of the freehold company at a future date without being able to participate in future profits of the company.
I would expect all shareholders to be able to attend an AGM and decide collectively re the charging for the permission to let.
As a freehold shareholder you should be advised what this money is being used for - is it being held in the company or is it to be distributed to shareholders as a dividend?
It is also possible that A shareholders will be able to extend their leases without payment of a premium in return for putting up the money that was used to purchase a freehold - there should be documentation for this.
I would expect the freehold share to be transferred on each sale of the property to the new owner.
Maria M.
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Sign Up10:50 AM, 25th July 2015, About 9 years ago
Thanks S.E. Landlord for your comments. What you say sounds about right.
I have about 96 years lease left. I asked the building Manager a while back, if I could increase my lease. His reply was that they would not allow it, until leases are run down to around 80 years and then we will all apply at the same time to increase our lease as a group. Is this correct? or can I increase my lease on my own now?
Any reply would be much appreciated.
S.E. Landlord
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Sign Up14:25 PM, 25th July 2015, About 9 years ago
With over 90 years left on the lease and owning a share in the freehold company I would not be concerned about extending the lease at this stage.
The basis of extending the lease and the new term should be set out in agreements signed by everybody with an A share. If you do not have your own copy the freehold company solicitors should have a copy. It may be that this agreement will say that you can extend the term to 999 years (or another term) at a peppercorn rent and at no cost - other than legal fees. I suggest you obtain a copy of this before taking any further action. This agreement should say if there are any restrictions on when you can extend your lease and on what terms.
In addition to the above, if you wanted to, you could extend your lease by 90 years via the statutory route and I would expect the estimated cost of this to take account of the freehold share certificate and the money for the purchase of the A share, although I would expect the individual legal fees to be higher than the collective extension.
It may be that it will collectively be decided that the lease needs to be updated and a new lease will be drafted for everybody to agree to. The cost of the drafting of the new lease being shared by all freehold shareholders.
You could suggest to the building manager that there is merit in doing this sooner rather than later as the same lease could be offered to non shareholders, whereas if these use the statutory route they would remain on the old lease. It is preferable for everybody to be on the same lease / terms.-
You would need to ensure that there are no adverse clauses re letting in a new lease.
What is likely to happen is as leases fall into the 80-90 year period prospective purchasers of the flats will ask for the lease to be extended before they complete on the purchase and demand for lease extensions will be received from both shareholders and non shareholders.
It is likely that this would be discussed at AGMs as would any major maintenance worked planned for the flats.
Maria M.
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Sign Up15:49 PM, 25th July 2015, About 9 years ago
Thank you very much for your advice.
I will get a copy of the agreement signed by all 'A' Shareholders from the Freeholders Solicitors or should I say from the Management Company's solicitors?
Estate agents go on and on about the merits of owning a share of the freehold. I was
under the impression having an 'A' share means, when extending my lease, I will only be paying for the legal costs and not any premium to extend my lease. Am I wrong here?
Yes I understand the merits of extending the lease earlier and keeping everyone to the same terms and I will mention this to the building manager and take it from there.
Yes I will ensure that there is no adverse clauses re letting in a new lease.
Thanks again for all your advice and comments.
Can I be cheeky and ask if you have legal background?
S.E. Landlord
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Sign Up16:10 PM, 25th July 2015, About 9 years ago
You are correct it should be possible to extend your lease without the payment of a premium and only needing to pay legal fees - this should be confirmed in the agreement referred to earlier.
I do not have a legal background. I have been a landlord for 20 years or so and I have a property in a block of flats where we bought the freehold in the way described above. We have gone through the process of drawing up a new lease and extending leases on this basis.
The freehold company for the block of flats referred to operates on the basis of what is right for leaseholders.