Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Maria M.
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up11:48 AM, 20th May 2015, About 10 years ago
After the unreasonable demands £150.00+VAT for each time I get a new tenants or renew the existing tenants contract, I have been looking in more details in the Deed of Covenant prepared by my Freeholders. They are asking for the all the floors to be covered with carpet, Bathroom and kitchen with carpet tills!! I can't believe in this day and age having carpet tills in the bathroom and kitchen.
The more I read my lease, the more I realise, what a load of unfair, complicated and antiquated document my lease is. It seems all to be in the favour of the Freeholders, as to what is suitable, what is a fair and everything else.
Even when you have a share of the Freehold there is still sting in the tail. As the Freeholders use complicated company laws, that the conveyance solicitors do not bother to look at or explain. Surely these unfair laws should be changed in a more blanced way, between the Freeholder and the Leaseholders. Why does no one ever campaigns for this to change these old laws that favour the Freeholders all the way?
David Aneurin
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up13:49 PM, 20th May 2015, About 10 years ago
1.If you have a share in the freehold then you must be a member of the management company. Therefore you too can become a director and have some influence on the administration of the block
2. It seems unusual that a deed is required so long after the event. I cannot see what action they can take if you do not sign the deed. I do not see how they can take you to court.
3. Is the manager acting on his own behalf or with instructions of the directors - if so refer to1 above and either or both - apply to become a director and contact other leaseholders who may share your view..
4. The charge is too high for the filing a document. Seems to be the manager on a money making exercise.
Tony Lilleystone
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up18:19 PM, 20th May 2015, About 10 years ago
I am guessing that your property is in a fairly large block, with some flat-owners renting their properties while others are owner/occupiers. I have encountered a number of such properties where the owner/occupiers are not happy with the behaviour of short-term tenants occupying under ASTs so take control of the freehold (or management) company and endeavour to make it harder for flats to be sub-let.
The problem for people like yourself is that if you do not occupy your property you may take little or no interest in the affairs of the company and do not attend AGMs or other meetings. It then becomes possible for those that do attend to vote themselves in as directors and then do things like demanding people obtain licences to underlet and charge fees for the privilege (or telling the managing agents to do this.)
You should check what your own lease says about the need for a licence to let, and what it can contain. But part of the purpose of the licence is to require your tenants to confirm they will abide by the tenant covenants contained in your own lease of the flat, and any regulations relating to the use of common parts of the building, so it is understandable that your tenants will be required to sign.
Such covenants and regulations are intended for the benefit of all occupiers of the building and intended to stop un-neighbourly behaviour such as watching TV at 3 am with the volume turned right up or installing wooden flooring without proper sound-proofing in an upstairs flat so that the people downstairs can hear your every move (Over ball Rugby please note.)
I agree that the charges for such licences are usually outrageous when the document will be a standard-form one run off the computer. In fact the amount you are being charged doesn't look too bad compared with some I have seen, so perhaps the best thing would be to pay up for now (unless there is nothing in your lease requiring any such licence.)
But it might also be a good idea to see if you can become a director of the freehold-company and exercise more control on the way is run. Get copies of the company's Memorandum and Articles of Association as well as minutes of recent AGMs and particularly any resolutions passed at such meetings. Such documents should be available from the company secretary or from Companies House (on the GOV.UK website, which also contains some guidance on company law.)
Tony Lilleystone
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up18:54 PM, 20th May 2015, About 10 years ago
Reply to the comment left by "Oval ball Rugby" at "20/05/2015 - 11:48":
Welcome to the wonderful world of leasehold flats! (at least, in England and Wales.)
I have some comments on your post:
1. There is (or was) a group which campaigns for the abolition of residential leasehold, known as CARL, but I can't seem to find a current web-site for them. However the Leasehold Knowledge Partnership site (http://www.leaseholdknowledge.com/) is quite interesting on this topic.
2. Back in 2002, after about 40 years of thinking about it, the government created an entirely new form of property ownership specifically for flats, known as 'Commonhold.' This is supposed to be similar to the strata title arrangements which I understand exist in Australia and many American states (condominiums.) Developers and freeholders took one look at this and realised that once flats were sold they wouldn't have any scope to milk flat-owners for outrageous service charges, licence fees, etc. Lenders decided they weren't going to lend on Commonhold properties, and lawyers decided why bother learning some new complicated law when no-one was going to bother with it. End result - the law is a total waste of space.
3. Yes, we badly need to amend the law on residential leaseholds. But unless a government (of whatever colour) thinks there are enough votes in it, it ain't going to happen. And I suspect the present government would be strongly influenced by the big property companies which own many freehold reversions.
Jay James
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up20:48 PM, 20th May 2015, About 10 years ago
Nationalise freeholds to one Government dept!
(just an off the cuff thought)
Maria M.
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up20:59 PM, 20th May 2015, About 10 years ago
Reply to the comment left by "David Aneurin" at "20/05/2015 - 13:49":
Thanks for your reply.
Yes, I can put my name forward and become a director. But I neither have the time nor have any knowledge of what my responsibilities as a director would be?
With all that said, it seems that the existing directors have voted and agreed that all leaseholders, who rent their properties must pay £150.00+VAT for any new or renewal tenancy agreements.
Yes, it is in my lease that I should have a Deed of Covenant, and pay their solicitors fee for this which is not less than £15.00( fifteen pounds)+ VAT and not £150.00(hundred and fifty pounds) +VAT. However although they were aware that I was renting my property. They never asked for it before.
Yes, I am certain that this is a money making exercise as emailing someone a form and then filling it does not cost this much money. There are around 50flats that are rented, so this is a nice little earner for them.
Yes, the building manager is telling me, if my tenant does not sign the Deed of Covenant that he is providing at a cost of £150.00, then I can deal with their solicitors directly and the cost would be £900.00 or their solicitor will take me to court and eventually I would loose my flat!
Although my name, my tenants name and the Freeholders name is in the Deed of Covenant. Somehow they only want tenants to sign it, but they not want me to sign it!!
Maria M.
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up22:22 PM, 20th May 2015, About 10 years ago
Reply to the comment left by "Tony Lilleystone" at "20/05/2015 - 18:19":
Yes there are around 100 flats and most of them are rented. There has been a few issues in a couple of the blocks, regarding noise etc, but nothing major. However the issues were resolved and there is no further issues.
I have attended a number of AGM, but not many people attend. The most I have seen is about 7-8 people. As most flats are rented, people come and go. You never know, who the owners of these flats are. More importantly not a lot seems to
happen in the AGM's, as they brush over things and then things seems to be done by the Property Management Solicitors.
The company structure seems quiet complicated, as there are a large number of 'A shareholders ( get dividend if any monies left in the reserve funds), a much smaller number of ' B' shareholders and then a very few flats that have no shares.
Thanks for advise. I will get copies of the company’s Memorandum and Articles of Association as well as minutes of recent AGMs and particularly any resolutions passed at such meetings. Such documents should be available from the company secretary or from Companies House (on the GOV.UK website, which also contains some guidance on company law)
With all that said, my lease state that need for Deed of Covenant, however it has never been exercised during the last 18 years. Can they exercise it now after all this time?
Do they need a resolution to exercise what is in the lease after so many years?
Thank you in advance for any additional advice that you can give me.
Maria M.
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up22:41 PM, 20th May 2015, About 10 years ago
Reply to the comment left by "Tony Lilleystone" at "20/05/2015 - 18:54":
Thanks Tony, you seem to have such a lot of knowledge. Thanks for sharing and all your advice.
I look at the web site for (http://www.leaseholdknowledge.com/). It is very interesting. I believe these unfair Leasehold laws should be abolished and a more fair and straight forward lease written in plane English should be given to Leaseholders. As most of the Freeholders are rich people who get around the law and sting the leaseholders, who mostly can't afford to pay large sum to specialist solicitors who understand the company law.
I have made a big mistake buying a flat, without understanding the terms of the lease or any understanding of the company law and the complicated infrastructure of the Property Management company.
Any other advice would be most welcomed. Thank you.
Maria M.
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up22:50 PM, 20th May 2015, About 10 years ago
Reply to the comment left by "Jay James" at "20/05/2015 - 20:48":
James, I am not sure, how many government department, are dealing with it at present?
All I would like to see is a fairer system, one that is balanced for both Leaseholder and Free holders.
I pray for the day that Leases are written in plain simple english for the benefit of all and not just this complicated, old fashion language written by the lawyers for the big companies and rich Freeholders.
Jay James
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up10:02 AM, 21st May 2015, About 10 years ago
Reply to the comment left by "Oval ball Rugby" at "20/05/2015 - 22:50":
A very bid "ditto" to your comment Oval.
--
Not quite sure what I was thinking at the time of my previous comment, but I wonder if the situation would be better with just a single freeholder for the UK?
Their actions may be more transparent and under pressure of public and media, especially so if they were a public body.
Better still, ban freeholders from making any money.
Any way, that is fantasy.