Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Paul Fay
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Sign Up21:20 PM, 16th March 2018, About 7 years ago
The burden of proof for a civil case is 'balance or probabilities' rather than beyond reasonable doubt. It's a significantly lower standard.
Sam Wong
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Sign Up3:01 AM, 17th March 2018, About 7 years ago
Larry n guys
Nobody ever said life is fair. U just make the most of the system created by the powers that be. Or go somewhere more to your liking. Sounding off isn’t going to make any difference nor will it stop it getting worse.
Not being nasty, my question is : what are u going to do about it ?
If I was a leader, which I am not, I wud start a LL organisation to fight our corner. However, I m ready to contribute my share financially if somebody wud start a movement. May b Mark A is up to the challenge ?
Luke P
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Sign Up9:52 AM, 17th March 2018, About 7 years ago
Reply to the comment left by sam at 17/03/2018 - 03:01
It’s right here and called The Landlords Union. Sounding off amongst ourselves is how ideas start and turn into action. West Brom…?
Michael Barnes
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Sign Up13:15 PM, 17th March 2018, About 7 years ago
Reply to the comment left by AA at 16/03/2018 - 20:05What protects us from the hysterical law making factory is an independent judiciary.
Power corrupts individuals as well as organisations unless there are effective checks and balances.
I agree completely, and that is what we have got, and what I stated is the position.
Michael Barnes
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Sign Up13:19 PM, 17th March 2018, About 7 years ago
Reply to the comment left by Luke P at 17/03/2018 - 09:52
I agree about sounding off, but it helps if what is written is accurate (Larry's piece is not).
It helps not at all, and indeed hinders our case, when we make inaccurate claims and statements, and gives those who oppose even the concept of landlords existing easy targets.
Michael Barnes
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Sign Up13:41 PM, 17th March 2018, About 7 years ago
Reply to the comment left by Larry Sweeney at 16/03/2018 - 16:11Me?
I AM a genuine landlord.
I also have no council pals.
I did not suggest that you are a bad landlord, I asked the question.
The level of proof being to the criminal standard (if indeed that is what it says; I have not checked, but I will if you provide references to the law) does not change the offence and remedy from Civil.
I do not doubt that certain "licence breaches and breaches of the HA are criminal", but that does not make the sanctions criminal. It gives the offender an opportunity to remedy the situation without getting a criminal record (and without going to court) if she/he AGREES that an offence has been committed; if there is disagreement, then she/he has the right to have it tried before a court.
The fact that you have resorted to attacking me rather than my arguments seems to say it all.
Larry Sweeney
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Sign Up15:29 PM, 17th March 2018, About 7 years ago
Reply to the comment left by Michael Barnes at 17/03/2018 - 13:41Michael, I am simply stating the facts. You now acknowledge that you are not au fait with the legislation. You also seem to approve of the appeals procedure which puts you at odds with the general principles of law and puts you firmly in the Councils corner.
I suggest you examine the legislation carefully . The fines in theory should only be issued if the Council feel that the case could be proven beyond reasonable doubt in court. Firstly i dont trust these bodies one bit. I appreciate that you have great respect for the Councils but let me remind you that Liverpool introduced selective licensing on the back of a gigantic fraud. They brought their scheme in on the basis that the entire city was an area of low demand. The Government changed the law after that. Liverpool then were taken to task by the ICO as a result of my complaint which was upheld and their sect 21 condition was illegal. You however are happy to trust these cowboys to issue fines against landlords. Returning to the standard of proof, it must be to the criminal standard yet the penalty is called a civil penalty. Any fool apart from you can see that this is a ploy to extort fines from landlords without the inconvience of a trial where the accused can actually defend himself. The appeals process going to the first tier tribunal is a farce. This process as i stated is akin to Guantanamo . A legal limbo where the defendant is accused convicted by the authority and must appeal to the authority that imposed the fine in the first place. Michael even you with your anti landlord agenda must surely see that the process is a farce. The final appeal is then to the land tribunal. There is no Discovery , no Jury, no magistrates and no chance for an accused to properly defend himself. Remember Michael the fine is the guilty verdict. No trial. For these reasons as I originally stated the entire charade is in breach of article 6 of the ECHR.
Michael Barnes
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Sign Up23:38 PM, 17th March 2018, About 7 years ago
I have not expressed an opinion either way on approval or disapproval of the appeals procedure. I am simply stating that it is what it is and a landlord who believes he is innocent can use the appeals process.
"The fines in theory should only be issued if the Council feel that the case could be proven beyond reasonable doubt in court. Firstly i don't trust these bodies one bit."
That is your prejudice, not a fact.
The reason it is "beyond reasonable doubt" appears to be because it is imposing a civil penalty is an alternative to taking criminal proceedings.
You have introduced to your argument activities by Liverpool Council which may be relevant to your life and dealings with your local council, but they have no bearing on the facts of the legislation. Furthermore, even if one authority is shown to act wrongly, that does not mean that all councils do so.
"Any fool apart from you can see that this is a ploy to extort fines from landlords without the inconvience of a trial where the accused can actually defend himself. "
That is clearly untrue if you read Schedule 9 of the Housing and Planning Act 2016 (http://www.legislation.gov.uk/ukpga/2016/22/schedule/9/enacted). No penalty has to be paid until the appeals process has concluded; that includes appeal to the First Tier Tribunal, which is part of the court system and includes a Judge, and gives the 'accused' the chance to defend himself.
"even you with your anti landlord agenda"
I have no anti-landlord agenda, only anti-bad landlord. I have been a landlord for 18 years.
It seems to me (but I could be wrong) that your real issue is with additional/selective licensing, and in particular with abuses of process to decide that licencing should be imposed and the conditions that some councils seek to impose with those licenses.
I'm with you on that.
It seems to me that councils see it as a way for them to get the money they need to assess properties for breaches of existing housing law because their budgets do not cover it. They then need to justify licencing however they can, and then impose it on a wider area than is known to contain problem properties, causing resentment from good landlords.
And once they have a scheme approved, they impose excessive fees (as in Nottingham).
Finally, EHCR Article 6 says "In the determination of his civil rights and obligations or of any criminal charge against him, everyone is entitled to a fair and public hearing within a reasonable time by an independent and impartial tribunal established by law.". The tribunal is available; how has this been breached?
Larry Sweeney
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Sign Up12:12 PM, 18th March 2018, About 7 years ago
Michael, I shall respond to your points in the order in which you have raised them.
Firstly you state that you have not expressed an opinion either way on the appeals process. Incorrect you stated that if there is a disagreement a landlord can have a trial in a court. This is blatantly wrong. With the civil penalty regime the appeal is not to a court it is to the land tribunal. Furthermore Michael you are now arguing with yourself. Back to your statement that you did not express an opinion either way . Have you lost the plot Michael. Read the last paragraph of YOUR response , where you defend the appeals process.
What reasonable sane person could attempt to justify an appeals process where the first stage of that process involves appealing to the self same body that imposed the fine in the first place.
Michael let me simplify this for you. Imagine receiving a speeding fine from the police. They decide you are guilty and fine you but if you disagree you can appeal to the same constabularly which issued said fine. Need i continue?
Your next whinge is about my "prejudice". My argument is not based on prejudice rather hard facts. Im afraid i dont have time to go into licence conditions at length here suffice to say Councils all over the country are inserting illegal conditions in to their schemes, as Liverpool did. Yet instead of acknowledging the facts you defend these bodies time and again and accuse me of prejudice. There are fantastic contributions on property 118 from many sources , so i suppose your defence of councils adds flavour to the debate.
Finally Michael your last point about no.penalty being payable until after the appeal process is concluded is laughable. Remember one must first appeal to the council. This one point undermines and makes an utter mockery of the process. Bear in mind also the land tribunal is just that a tribunal and not a court. Allow me to educate you on how this forum operates. It can make a paper based decision ie without attendance by the opposing parties. No back to my example. You appeal your speeding fine to the nice officer who issued it. Amazingly he rejects your appeal so you go to a tribunal for final ajudication. The tribunal get the cops statement of fact, obtain your version and write to you some weeks later upholding the fine. That Michael is the system you so robustly defend. It is a flagrant breach of ECHR article 6. No amount of dogma alters this. It is a disgrace and no.landlord should be discriminated against in this way. If a local authority believe a landlord has comitted a criminal offence he should be afforded the exact same safe guards as any defendant facing a prosecution. The opportunity to see the evidence before him and the right to defend himself in court. Fining a landlord ex parte is convicting him without due process and denying him the right to appeal in the first instance to an impartial forum.
AA
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Sign Up21:27 PM, 18th March 2018, About 7 years ago
Depressingly Larry is talking sense. Where was the financial ombudsman and the FCA when the B of I and West Brom were sticking it up us ? Both lackies of the banks. Put it this way, would you trust the accounts of a company produced by an accountant that gets paid by that very company ? You would ? More fool you.