Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (âOur Siteâ) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
âAccountâ |
means an account required to access and/or use certain areas and features of Our Site; |
âCookieâ |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
âCookie Lawâ |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
âpersonal dataâ |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 â the General Data Protection Regulation (âGDPRâ); and |
âWe/Us/Ourâ |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten â i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UKâs supervisory authority, the Information Commissionerâs Office.
- For further information about your rights, please contact the Information Commissionerâs Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (âthe EEAâ) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be âstrictly necessaryâ. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browserâs settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up19:04 PM, 2nd September 2014, About 10 years ago
Reply to the comment left by "Peter Hindley" at "02/09/2014 - 18:57":
Use quality grout and sealants and check them at least annually.
Showers over baths often cause problems due to water escape regardless of whether you fit shower curtains or screens, both of which also add another layer of problems. Wherever possible have both shower bath separate , if not I find showers are better than baths because tenants will also ask for shower fitments on a bath.
If you have a shower and a bath your property will be appealing to more tenants. If you only have a shower and no bath that will be more attractive to the majority of tenants than a bath but no shower in my experience.
.
Mark Alexander - Founder of Property118
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Sign Up19:05 PM, 2nd September 2014, About 10 years ago
Reply to the comment left by "All BankersAreBarstewards Smith" at "02/09/2014 - 18:49":
HAHA - but if Carling made marketing people .................. đ đ đ
.
Smithy
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Sign Up19:45 PM, 2nd September 2014, About 10 years ago
Reply to the comment left by "All BankersAreBarstewards Smith" at "02/09/2014 - 17:12":
That only comes about when a tenant has the gas/electric account on a quarterly basis - in comes the bill for several hundred pounds and they cannot afford to pay it. The power supplier agrees not to disconnect them - if they agree to have a pre-pay meter fitted. Every time they top-up the meter, an agreed portion of the money goes to pay off the arrears.
Except of course that after a few weeks or months, they do a bunk, leaving a large sum outstanding on a pre-pay meter.
If there had been a pre-pay meter in the first place, it would not have come to this.
Paul Shears
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Sign Up22:59 PM, 2nd September 2014, About 10 years ago
Silly mistake that I made was putting quality vinyl down in the kitchen. One hot item dropped on the floor means the whole lot including the levelling screed has to be ripped up. Use Wicks cheapest tiles. Pay a good tiler. He will moan that the tiles are not as precise in size as more expensive examples but you will save money both in the short term and later. It doesn't matter if the tiler rejects quite a few tiles. The remainder can be used as the cuts or just kept as replacements for cuts if required. They are also robust and about as cheap as you will find.
I used expensive Magnolia paint (Johnsons) and I found that washing the wall and painting over those marks that remained brought it up like new. I'm not sure if everyday paint is that good.
Mike
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Sign Up0:41 AM, 3rd September 2014, About 10 years ago
Advice your tenants that they cannot change any colour scheme without your written express permission, recently one of my tenant left my property in a disgusted state, having defaulted rent by 7 months and when finally left after I had to serve her a s21, I had to paint all the rooms 3 times over as she used disgustingly deep shades like deep purple, deep blue, horrible red, and deep pink and that also in vinal, which is like oil paint! which meant that when you paint matt, it would not cling easily on that surface, it was complete nightmare, and also fix all smaller problems before they become bigger problems or lead to more complications, like another one of my tenant did not report a small problem with a tap that needed a new washer, so it was trickling water all the time, (fixed water charges obviously) but one day they went to work in a hurry, leaving the tap leaking a small stream, and the sink was partially blocked, so it overflew and flooded the downstairs flat, causing another tenant who lived downstairs to call the police thinking the tenant above may have collapsed as the water was dripping into his child cot, so the police came in busted 3 of my doors, to get in, found no sign of anyone collapsed, but saw the bathroom sink overflowing, then closed the water mains, and left a note apologising for the broken doors! That I had to fix at my own expense. pay the downstairs tenant for a new baby mattress, and repaint his ceiling, But I claimed through the amount through my tenants for being negligent and not notifying me that one of the taps needed attention, but there you go, each property to its own problems, best is to make regular inspection which are far more important than anything else, keep on top of any repairs, and keep tenants from abusing or exploiting your property.
r01
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Sign Up15:42 PM, 3rd September 2014, About 10 years ago
The only way to "tenant proof" a property is to never rent it out .....
One thing is certain, if it is unbreakable a tenant will find a way to break it and manage to blame you, the item or Uncle Tom Cobbly as he/she will have been out at the time it suddenly imploded for some bizarre, inexplicable reason, or the original photos didn't show that gaping hole - "but it was definitely there before we moved in....", or "we pointed it out to the inventory clerk but he/she forgot to make a note, but we did - look!!!" That's why we have so many arguments over deposits.
Just fit reasonable quality items and simple white ceramics then imagine every tenant will mistreat them, so make them as water resistant & hardy as possible and expect the unexpected, then when it happens you'll be able to fix quickly & move on.
I always do a pre-vacating inspection around a month before any tenant leaves to help them prepare for leaving. I lift every rug, covering, picture etc., to find all the damages they are trying to hide from me and require these to be repaired before they leave. A classic is a toilet cistern lid with a doily covering it and/or tape holding it together underneath. I've found two broken over the years and if it's a coloured suit & you can't find a matching replacement it can end up a mess or with a complete bathroom suite being replaced - very expensive and rarely covered by a deposit.
R
All BankersAreBarstewards Smith
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Sign Up18:28 PM, 3rd September 2014, About 10 years ago
My most important tip would be..... accept that a void is better than installing a bad tenant ... it can cost a fortune to get one out... and a few mortgage payments would be nothing in comparison.
If you are new to landlording, or new to an area, research a lot until you get a few private landlords' opinions as to who is the good agent in town (IF there is one); make sure you see all the tenant's credit checks, references, bank statements (4-6 months) etc etc before agreeing they can become your tenant; if your gut instinct says 'no' - trust it.... and refuse; always make especially careful investigations about a prospective tenant who wants to move into your property in a hurry - there are rarely good reasons for this; always get a guarantor - if their family wont act as a guarantor why should you trust them ? Inspect the property 3 months into the AST - If they refuse, issue a Section 21 immediately.
But mostly - try to develop a good working relationship with them, being calm and professional and interested inyour tenants as people, not just as "rent-cash-cows", will pay dividends in the long run.
Paul Shears
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Sign Up8:41 AM, 6th September 2014, About 10 years ago
Re: All BankersAreBarstewards Smith
That's about as wise a piece of advice as anyone could give.
Reader
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Sign Up9:10 AM, 6th September 2014, About 10 years ago
Use scrubbable (Johnsons Durable or Dulux)wall paint, note your products to purchase the same next time.
Neil Robb
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Sign Up11:34 AM, 6th September 2014, About 10 years ago
Hi Smithy If you leave the electric and gas accounts in your name and the tenant fiddles the meter are you not held responsible as the account holder.