Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Paul T. Guest
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Sign Up12:18 PM, 22nd April 2019, About 6 years ago
Reply to the comment left by Handson Landlord at 21/04/2019 - 07:42
Two months notice either side is standard in a "contractual" periodic (as opposed to a "statutory" that arises by default after the fixed term), but you would normally have to agree it at the outset. However, asking a tenant for two months notice is less "marketable" and quite restrictive on the tenant.
Ian Narbeth
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Sign Up14:10 PM, 23rd April 2019, About 6 years ago
Reply to the comment left by Paul T. Guest at 22/04/2019 - 12:18Once the tenancy is periodic the tenant can break on one month's notice. The landlord needs to give at least two months' notice and serve a s21 notice. Experienced landlords will be aware of the pitfalls in trying to serve s21 notices. It also seems likely that the government will abolish them shortly.
At the moment the landlord cannot serve a s21 before 4 months of the tenancy have elapsed so cannot end the tenancy before 6 months.
paul robinson
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Sign Up14:20 PM, 23rd April 2019, About 6 years ago
Reply to the comment left by Paul T. Guest at 22/04/2019 - 12:18
From our own experience decent tenants have no issue with giving 2 months’ notice to a landlord.
After the initial 6, 9 or 12 months tenancy, nor do they mind signing additional blocks of 3 months up to a year new tenancy.
Everyone knows where they stand and less uncertainty/voids to landlords and associated admin allows rents to be competitive, despite all the increased legislation and other bans that have been brought in.
Banning Section 21 will bring an end to how many landlords have effectively and fairly management their rentals, with their decent tenants fully on board and happy with the arrangements.
The Government are taking tenants’ rights to far (based on flawed media and charity campaigns) and it can only lead to more decent landlords leaving the market and driving rents up for tenants, so ultimately not helping them in the way that it should.
Valerie Legenza
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Sign Up11:01 AM, 24th April 2019, About 6 years ago
Reply to the comment left by Piers Calascione at 15/04/2019 - 09:29
Exactly my thoughts. Especially where rooms are let individually one year and the property as a whole the next depending on demand. One tenant deciding to stay could scupper the whole joint contract !!
Ian Narbeth
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Sign Up11:32 AM, 24th April 2019, About 6 years ago
Reply to the comment left by Valerie Legenza at 24/04/2019 - 11:01
"One tenant deciding to stay could scupper the whole joint contract !!" Indeed they could. So long as liability is joint and several then the stayer would be liable for the whole rent.
However, if that person gave notice and left in December the LL has lost a letting to the new cohort of students for the academic year.
That said, I let out a house to students for 14 years and never had that problem.
The law provides zero protection for landlords against this sort of behaviour. Parliament may review this some time in the 42nd or 43rd century.
Appalled Landlord
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Sign Up18:22 PM, 26th April 2019, About 6 years ago
Scathing article in the Telegraph by Professor Bourne. Below are a few excepts, nothing we didn’t know, but it’s good to see them in a newspaper rather than just on landlord websites:
“Under plans open for consultation, the Tories would abolish Section 21 notices. It’s sadly unsurprising that Tories would not take a principled stance in favour of individual property rights and free contract….. The less charitable interpretation is that, unwilling to address broader housing market supply dysfunctions, they want to set up a landlord bogeyman to send a political signal to tenants.
The Conservatives risk creating severe problems in the private rented sector. One feature of post-1989 housing policy, including the birth of fixed-term “assured short-hold tenancies”, has been entry into the market of huge numbers of individual landlords owning a small number of properties.
Under the Government’s plan, they could get stuck with a difficult tenant, or locked out from accessing their own property.
The results of this policy are therefore obvious to anyone who understands basic economics. First, landlords will be far less likely to rent to tenants they consider high-risk. The incentive to engage in serious vetting, demanding extensive guarantees from tenants, will skyrocket.
Second, fewer landlords will remain in the sector and new, potential landlords will be less likely to consider it an attractive investment. All this reduced supply will, of course, raise rents further.
We might expect this sort of dumb policy from Labour. But the Conservatives, who facilitated the modern rental market by reversing anti-landlord regulations that eviscerated supply to a rump through the Fifites to Eighties, should understand the need for good microeconomic policy.”
Ryan Bourne holds the R Evan Scharf chair for the public understanding of economics at the Cato Institute
https://www-telegraph-co-uk.cdn.ampproject.org/v/s/www.telegraph.co.uk/business/2019/04/26/no-fault-evictions-ban-epitomises-paucity-tory-economic-thinking/amp/?amp_js_v=0.1#referrer=https%3A%2F%2Fwww.google.com&_tf=From%20%251%24s&share=https%3A%2F%2Fwww.telegraph.co.uk%2Fbusiness%2F2019%2F04%2F26%2Fno-fault-evictions-ban-epitomises-paucity-tory-economic-thinking%2F
Appalled Landlord
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Sign Up15:56 PM, 28th April 2019, About 6 years ago
Sunday Politics London featured Section 21 today. https://www.bbc.co.uk/iplayer/episode/m0004prn/sunday-politics-london-28042019
The programme starts with the housing shortage in London, and 15 minutes in there is a piece about the abolition of Section 21 which asks whether it will cause a reduction in supply of rented accommodation.
Disappointing that the Tory MP said that S 21 causes homelessness, echoed by the Green AM.
Good contributions by John Stewart, Policy Manager of the RLA
Marie
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Sign Up10:09 AM, 3rd May 2019, About 6 years ago
Why does section 21 cause homelessness? It can only be because you are a rogue tenant in my books because anyone else can just find another property and there is a surplus of rented property in London where I live not a shortage. If you can pay the rent and pass the referencing why would you not be able to find another property?
Are there statistics to back up this statement, ie has anyone done a survey with homeless people to find out why they are homeless?
Appalled Landlord
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Sign Up14:25 PM, 3rd May 2019, About 6 years ago
Reply to the comment left by Marie at 03/05/2019 - 10:09
Hi Marie
Section 21 does not cause homelessness, and Shelter knows it. https://www.property118.com/shelters-website-says-section-21-not-cause-homelessness/
Unfortunately its CEO keeps lying about it on TV. Heather Wheeler repeated the lie in debate about Section 21 Evictions last December. She made the shocking statement “The Government acknowledge that the end of an assured tenancy in the private rented sector can cause homelessness”.
https://hansard.parliament.uk/commons/2018-12-06/debates/21A6B725-C6F7-4A0A-8BE9-D839A5C8D3BB/Section21Evictions
That is like saying that someone’s unemployment was caused by his dismissal. If an employee is dismissed for theft, the cause of his unemployment is the theft, not the dismissal letter. If a tenant is evicted for not paying the rent or for damaging the property or for anti-social behaviour, one of those is the cause, not the Section 21 form.
Shelter knows the real causes of homelessness:
https://m.england.shelter.org.uk/campaigns_/why_we_campaign/tackling_homelessness/What_causes_homelessness
And Shelter knows why the homeless can’t obtain another tenancy: “the most important reason, is the shortfall between housing benefit and the cost of private renting”
https://england.shelter.org.uk/professional_resources/policy_and_research/policy_library/policy_library_folder/research_shut_out_households_at_put_at_risk_of_homelessness_by_the_housing_benefit_freeze
To answer your last question, the JRF interviewed tenants in a few of Shelter’s branches, and found that the reasons were:
“Changes in welfare benefits have combined to make rents unaffordable to benefit claimants in many areas.
As a result, tenants on low incomes are being evicted because their benefits do not pay market rents, and they are unable to afford alternative homes in the private rented sector, or access social housing.”
However, someone from Generation Rent shamelessly hijacked the project and turned the findings into an attack on Section 21.
https://www.property118.com/poverty-evictions-forced-moves/