Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
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Sign Up8:27 AM, 1st February 2014, About 11 years ago
Paul,
Thanks for this. However, I think the problem is far more complex than just building new social housing.
I think more landlords could easily be encouraged into the sector if two things happened:
1. A guarantee of housing benefit paid direct to the landlord.
2. An easier eviction process.
Currently, as you are well aware, both councils and CAB are telling tenants in rent arrears to remain in their properties until eviction.
This anti-landlord stance is putting off a lot of landlords renting to LHA imho.
With rising house prices, the smaller landlord might think it's time to exit the market, and this will put even more upward pressure on rents.
The PRS provides a great deal of choice to people looking to rent and this should be encouraged, not crippled.
Matthew Sands
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Sign Up10:12 AM, 1st February 2014, About 11 years ago
Reply to the comment left by "Vanessa Warwick" at "01/02/2014 - 08:27":
Hi there....I too am unsure about supporting more council housing, for many reasons, including the fact that many tenants would like the freedom and choice to be in the private rented sector.
Public sector housing completes with the PRS by providing accommodation at less than the market rent, possibly even at less than cost, with subsidised rents being available to tenants regardless of need. This is at a cost to tax payers, whereas the PRS makes a profit and pays taxes.
I feel that the PRS should be more of a focus of government policy and that greater competition and increased supply would keep rents at a reasonable level. In particular, landlords should be treat as businesses (after all they supply homes and have 4m customers).
Do not be swayed by the likes of Shelter (who I would most dearly love to feel more supportive of) saying that there are 2m people on housing waiting lists. Remember that anyone can put themselves on these lists and many thousands of people are on them without knowing it. Many councils put PRS tenants on housing waiting lists when they claim housing benefit, as though having a council house is the default desired destiny of any tenant. I'd also point out that public sector tenancies are handed out without checking whether the prospective tenant already has a tenancy elsewhere and without asking whether the applicant owns a property.
For the first time ever, with the removal of the spare room subsidy from public sector tenant's housing benefit claims, housing associations will now find it necessary to find ways of using their portfolios efficiently.
The business of paying rent monies to tenants not landlords is a difficult one. I can see that the government want benefit claimants to manage their own financial affairs as they will have to do when they obtain employment. On the other hand we must remember that many such people are in severe financial hardship and further are wholly inexperienced in personal financial management. It also opens the door to all sorts of antagonistic activity on the part of unscrupulous tenants, so some effective safeguards are needed to avoid evictions where ever possible.
My belief that what we need is greater competition, though further development of the PRS, would, I feel, ease many of the problems between some tenants and their landlords.
I would welcome further comments on my views.
andrew jones
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Sign Up10:41 AM, 1st February 2014, About 11 years ago
The idea of paying rent to tenants and not direct to landlords is the major deterrent for letting to housing benefit tenants.When unemployment benefit is around £60 a week,coupled with reductions if the claimant is found not to trying hard enough to find work,it doesn't take a genius to see that some will subsidise their income with rent money
Mark Alexander - Founder of Property118
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Sign Up11:33 AM, 1st February 2014, About 11 years ago
My view is that we need more housing of all types, whether it is for owner occupation, PRS or social housing. Increase supply, reduce demand and give people choice. That's the only way that I can see to improve availability and quality of housing. The problem in the UK is lack of supply of housing, hence lack of choice. Nobody would choose to live in cramped, mouldy, unsafe conditions. They do so because there is no choice. They don't speak up because they are in fear of losing their homes and having nowhere else to go.
I agree that housing benefits should be paid directly to landlords and that that would encourage more landlords to consider letting to the benefits sector.
No one measure will totally solve the problem. UK housing is in a very big mess and a whole variety of measures, including tax breaks and further ease on planning permissions, are required to address the issue.
.
Adam Hosker
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Sign Up14:06 PM, 1st February 2014, About 11 years ago
I don't see the corilation that rent arrears requires the construction of social housing. It does show we are lacking adiqute insurance protection and landlords failure to negate risk with guarantors and lha safeguads.
Councils don't own houses these days, all owned by social housing providers. its their lack of investment and funding in which I don't follow. ... Are they unwilling or unable to meet their demand?
Neil Robb
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Sign Up18:34 PM, 8th February 2014, About 11 years ago
Reply to the comment left by "Vanessa Warwick" at "01/02/2014 - 08:27":
Hi Vanessa
I agree with you but instead of changing thing a little here and a little there. The government should look at the whole system and revise it by talking to the landlords as well as tenants.
They should make it an act of theft / fraud not to pay rent or refuse to move out a property when they should. Go to a hotel take a room don't pay criminal offence. What is the difference.
Those people advising tenants not to move should be consider in aiding and abetting in a criminal offence. See how many CAB or council workers work advise this practise then.
I have some tenants were I get direct payment in Northern Ireland the Assembly (local Government) refused to give payments to the tenants as they believed this would cause a bigger problem.
One of my concerns is if a tenant has committed housing benefit fraud they can chase the landlord for the money to repay this could be years of rent paid. I think this should not be allowed unless the landlord actively is involved.
So when the landlord got the rent benefit then paid the bank for mortgage. Rates insurance and was left with a small amount of profit he could find himself paying back tens of thousands of pounds.
If a tenant does not pay council tax it is a criminal offence and the can be prosecuted in court. Yet don't pay rent Government says it is a civil matter.
I love hearing about these huge rents private landlords get I believe that is mainly in London and Down south of England. What the landlords get there a week I get no where near that a month. Although I don't pay anywhere near the amount for my properties..