Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up8:22 AM, 19th September 2013, About 11 years ago
Hi Mike
Yes, I have multiple properties on a single mortgage account with TMW and I did run into a problem when I came to sell one of them. However, in fairness to TMW it was resolved quickly and efficiently.
My story is that some good friends wanted to buy a specific property as their next home but couldn't afford to do so at the time. I agreed to help. They gave me £10,000 deposit as a sign of their commitment and I purchased the property and rented it to them until they could afford to buy it from me. The arrangement was that when they could afford to buy the property off me the price would be £10,000 more than I paid. During my ownership I would retain any rental profits, however, there wasn't much. It was far from a commercial deal, more a favour to friends. Obviously they would do well out of the deal if the property went up in value and it did - happy days, everybody was a winner 🙂
To fund the purchase of the property I had added it onto my facility with TMW and taken an 85% LTV mortgage. The property cost £215,000 and therefore the sale price, a few years later was £225,000, even though it was worth more.
When my friends were eventually ready to purchase the property we applied for a redemption figure from TMW and were shocked when it came back way more than the sale price of the property. At first we thought it was a mistake. I was expecting the redemption figure to be £187,500, i.e. the mortgage advanced to purchase the property having been 85% of £210,000. I don't recall the exact figure they requested but it was nearer to £300,000 which made no sense to me at all.
It's a few years back now so some of the details are a little fuzzy I'm afraid, however, I think the issue was based on their assessed value of the portfolio being in negative equity. I could have disputed this formally but instead I decided to negotiate. Litigation is expensive and the starting point would have been to pay to have the entire portfolio valued which would also have been punitive.
Fortunately, at that time, one of my former contacts from my broking days was still their head of lending. He's since moved on sadly, otherwise I'd have been able to see if I could do anything to help you. I explained the problem to him and made a proposal to reduce the loan by the entire net sale proceeds of the property. In truth, that deal suited me at that time anyway but I didn't let them know that. At the end of the day, that's the deal they went for. The logic I put to them was that even if my property portfolio had halved in value, getting back £210,000 when they had only advanced £187,500 to purchase the property, was overall, still a very good deal for them. I didn't even try to argue that I wasn't in negative equity, even though I know I wasn't, because I knew they would give me the run-around if I took up that fight. My strategy was to beat them with their own logic. However they crunched the numbers their position was better based on the deal I put to them.
Sometime, it's a case of picking your battles.
Mike W
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up13:08 PM, 19th September 2013, About 11 years ago
Mark, Thanks. Unfortunately not quite what I was looking for. I had two properties on the loan. I sold one and rang TMW to tell them the contracted sale date and to ask about the process to release the security on the property: what would I have to pay them? I was told that the letter to provide the figure would take 15-20 working days to issue and that the LTV, after the property was released from the portfolio, would need to be 86%. A drive by valuation was required. Great! Both properties had increased in value by 70% giving current LTVs of 50%. The sale was in 50 calendar days time. Simples!
Now this situation is not a standard redemption process. The loan continues and the interest rate payments continue until such time as TMW recalculates the new payment figure. So accrued interest issues are not applicable. This process is more akin to a new property purchase. TMW wants to be sure that its security – the remaining property – is still a good risk. So one might expect ‘the figure’ to part redeem the loan would be valid for at least as long as a new mortgage offer – typically 3 months or more. WRONG. I was not told in my call that it would be limited to 30 days from when they generated the number. The letter was issued early - after only 10 working days - and it did not cover the sale date. I had been misled in the call. I did not notice the small print. Nor did my solicitor. (I am not blaming the solicitor for something I did not spot.) TMW said that the fact that they did not produce the letter to cover the advised sale date is irrelevant. I should have noticed their mistake timely and got back to them timely. Effectively they are saying we are not interested in your sale date. We will issue the letter when we feel like it. You just ask us to produce the letter and hope that it covers the sale date. If it doesn’t you ask us again. Oh and we make it very difficult for you because we tell you it takes 15-20 working days but in actual fact it can be 10 or 30 working days. (10 being the first case, 30 being the second case).
Some will say ’you should have read the letter’. However this process is fundamentally flawed and not fit for purpose – it is not fair and reasonable. If I had noticed on receipt of the letter that the sale date was not covered, TMW could not guarantee that a new letter would be issued in time to cover the date of sale. The 30 day case I mentioned above was the second request where it was ‘expedited’ three times and no revaluation was undertaken. Moreover I pointed out I knew how the figure was calculated and the number could not change. No this was the same for everyone they would have to calculate it all over again. It did not change.
Oh and if they had issued the letter within the 15-20 working days from the first request then it would have covered the sale date.
Why post? If I am right about the process being unfit for purpose then others will have found that trying to guess when to request the letter is very very difficult.
The Financial Conduct Authority (Business) Principles state:
(6) A firm must pay due regard to the interests of its customers and treat them fairly.
(7) A firm must pay due regard to the information needs of its clients, and communicate information to them in a way which is clear, fair and not misleading.
(9) A firm must take reasonable care to ensure the suitability of its advice and discretionary decisions for any customer who is entitled to rely upon its judgment.
Mark Alexander - Founder of Property118
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up14:20 PM, 19th September 2013, About 11 years ago
Reply to the comment left by "Mike W" at "19/09/2013 - 13:08":
Mike
That's far more straight forward that the way you explained it when we spoke on the phone for an hour this morning. I appreciate there are other factors which also wound you up but your summary above is the nub of the issue from what I understand and ending up costing you circa £1,000 in unnecessary legal fees and expenses. On the basis that TMW's procedures are ruled to be flawed, which from reading your post they appear to be, my judgement as a layperson would be that you should be entitled to receive an apology and compensation for losses you have incurred.
Good luck with your case with the Ombudsman and remember, TMW have no right to take a case adjudicated against them by the Ombudsman to Court but as a consumer, you do have that right.
.
Puzzler
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up13:34 PM, 21st September 2013, About 11 years ago
Q1 - Mark how did you mitigate/calculate CGT on your sale?
Q2 - Mike I' think you're saying that the amount for redemption of part of the portfolio mortgage is issued in a letter and should be for the date of completion of the sale. If it wasn't on that date how does it matter, as it wouldn't vary by very much? I think I have not understood, sorry.
Mark Alexander - Founder of Property118
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up13:49 PM, 21st September 2013, About 11 years ago
Reply to the comment left by "Puzzler " at "21/09/2013 - 13:34":
The gain was only £10k so in this instance it was under the annual exemption figure.
More details about mitigating CGT generally here >>> http://www.property118.com/landlords-buy-to-let-property-investment-strategy/capital-gains-tax-relief-on-a-property-you-have-lived-in/ and here >>> http://www.property118.com/landlords-buy-to-let-property-investment-strategy/landlord-tax/
One extra very quick bonuus tip. Did you know that if you are married that it's possible to add your wife onto the deeds on the day of sale to benefit from 2 annual CGT allowances? Must be a spouse by marriage or Civil Partnership for this to work though so you can't add infinite numbers of third parties. Also, no point changing your religion either, only one wife counts LOL
Mike W
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up14:31 PM, 21st September 2013, About 11 years ago
Reply to Puzzeler:
The letter issued by TMW with the 'part redemption figure' is only valid for 30 days. They didn't listen to me when I called. I told them the date of sale but they just issued the letter when they felt like it. So it didn't cover the date of sale. Great customer service!
I rang them up pointed out their error and they said they would have to calculate a new figure. I said but you have used the valuation at purchase (7 years ago). The current valuation is twice that. Property prices are not going to halve in 1 month. All payments on the mortgage are made by direct debit and have been paid: the number won't change. TMW said they would have to calculate a new figure - it is the same for everyone.
TMW calculated a new figure. It was the same as the previous one. TMW is stupid. A child could have worked out that a historic number would not change. TMW managed to delay me getting the sale proceeds and increased my solicitor bill - damages of approx £1000.
Moto of TMW: 'common sense lending'