Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
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Sign Up20:01 PM, 9th December 2011, About 13 years ago
Mary have you ever thought of working with the CML.
This so that an information pack would be given out to the mortgagee when they complete purchase of the BTL property.
This would be to the advantage of the BTL mortgage company and the new landlord who would have all the latest information landlords would be required to enforce.
This information pack would be updated with new mortgage issues.
It is clearly in the interests of both mortgage company and landlord that the landlord is complying with ALL relevant regulations.
Not doing so could mean in extremis dead tenants , destroyed property caused by gas cheques etc not being carried out.
Inability to repossess property by mortgage company due to deposit protocols not being adhered to etc.
The CML clearly needs to be more responsible in information provision to it's landlord clients.
ALL parties would benefit form such an information pack.
There needs to be joined up thinking from the major landlord associations, ARLA, Shelter and any other organisation or interested parties that have an interest in there being correct provision of information to existing and prospective landlords.
I for one would welcome being able to register with Shelter as a landlord, whereby I would receive continual updates as to my responsibilities as a landlord.
This on the basis that Shelter are pretty much on the ball when it comes to latest information affecting the rental market.
Indeed I would go as far as saying that such a landlord registration scheme at Shelter would give responsible landlords additional marketing advantage over landlords that do not wish to register with Shelter.
Tenants would seek out landlords who have registered with Shelter as they are hardly likely to if they are a rogue landlord.
Therefore all us good landlords should get good tenants coming to us as they would see we a re Shelter registered.
What do you think.
Clearly there would be logisitical problems but the benefits for AL are plain to see!!!?
Mark Alexander - Founder of Property118
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Sign Up20:51 PM, 9th December 2011, About 13 years ago
Paul, I think your CML idea is a great one. I also like the other idea except I think the Salvation Army would be a far better choice. I see Shelter as a machine which raises millions and spends it all on propaganda and little else. When did they ever provide a roof over a persons head, open a soup kitchen, re-unite the homeless with their families etc. Being clever at PT does not make Shelter the landlords perfect partners.
Mary Latham
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Sign Up21:14 PM, 9th December 2011, About 13 years ago
I am actually working on something similar at the moment Paul.
Many landlords would associate Shelter with LHA tenants
I have to agree with Mark I dont think shelter would be the right agency but you have a good idea.
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Sign Up22:04 PM, 9th December 2011, About 13 years ago
Yes I was just thinking out loud.
What are landlords thoughts as to an appropriate organisation that would be recognized for probity by ALL parties in the BTL industry and would facilitate landlord registration etc.
I think the Sally army are a trusted organisation but I am not sure whether they would be deemed an ideal BTL industry associate.
Perhaps some sort of central scheme comprising various accredited members such as ARLA, local councils, NLA, RLA, even Property118.com!, other landlord associations etc.
So you would register with your relevant accredited organisation which would forward the landlord details to a central database which could be accessed by tenants.
I appreciate that potentially there are logistical isues, costs etc.
Perhaps a small fee payable by the landlord to register.
Possibly also to attempt to obtain testimonials from honest organisations.
Maybe even some sort of govt grant to set up the service.
Just brainstorming here and clearly there are more informed of you out there that would come up with better ideas.
But I am convinced the principle from a landlord marketing perspective is a sound one.
How it might be delivered is clearly a rather large imponderable!
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Sign Up23:27 PM, 9th December 2011, About 13 years ago
What about the possibility of accredited organisations like NLA, RLA, Property118.com,
local councils, etc taking landlord registrations and then forwarding the details to a tenant accessible database.
Appreciatr the logistics involved but a small fee payable by the LL ; cheap marketing would give tenants the opportunity to source good landlords.
I'm sure if we sat around and brainstormed this one we might come up with some good posibilities.
My contibution to the situation is clearly just a little inclement weather!!!
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Sign Up9:02 AM, 10th December 2011, About 13 years ago
As a joint landlord (with my brother) managing a small portfolio of properties in London and Leicester, what I often do is put down the deposit as an Adminstration Fee rather than a deposit. I make it clear to the the tenants that this is what I am doing and it would be refunded to them (and i always do of course).
I guess this is easier to achieve if you are managing your own portfolio and not via letting agents who inevitably would want to do it the 'proper' way.
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Sign Up10:15 AM, 10th December 2011, About 13 years ago
I have a single property that has had a tennant in for the last 3 years, I did not bister the deposit, however it is still secure in an account. They have given me notice that they will be moving out the end on January. I have no reason to hink that they will withhold the last months rent or leave the property in unreasonable condition.
I was aware of the dps scheme, but honestly not aware of the consequences for not using it. Yes I know, ignorance is no defence. However, should I place the funds in a dps now?
David
Mark Alexander - Founder of Property118
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Sign Up10:26 AM, 10th December 2011, About 13 years ago
Absolutely YES you should in my opinion. I admire your honesty too. There are literally thousands of people who rent out properties and have no clue what the laws are. They fail to get annual gas checks, fail to declare their rental income on their tax returns and don't know what they can claim to reduce their rental profits and capital gains etc.etc. etc. If you know anybody who rents out property then please tell them about this website. I also stronly recommend they join a landlords association becuase by law, they are landlords the first time they take a rental payment. Landlord accreditation courses which cost just £150 are also available via MLAS, NLA and LLAS and are vital to everybody in the business in my humble opinion.
Mark Alexander - Founder of Property118
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Sign Up10:29 AM, 10th December 2011, About 13 years ago
Moin, if you own a Ford Focus and spray it red and attach a Ferrari badge it is still a Ford Focus so far as the law and the DVLA are concerned. The analogy I am making is that it doesn't matter that you call the payment you have received and promised to pay back an "Administration Fee", by law it is a deposit and should be protected as such.
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Sign Up10:38 AM, 10th December 2011, About 13 years ago
I may have been a little hasty with my last post, I have just been reviewing documentation and I have a Certificate of Tenancy Registration with thedisputeservice.co.uk that was set up by the agent that managed the letting. Does this cover me?
David