Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Emerald Legal
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Sign Up9:55 AM, 11th July 2015, About 10 years ago
Reply to the comment left by "Peter Fisher - Boddington Law - (Fixed Fee Law)" at "06/07/2015 - 13:28":
Hi Peter, interesting about the stat demand tactic. Do they tend to vacate the premises upon receipt? If not, you would still need to go down the usual route to obtain a possession order though?
Rudolph Banton
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Sign Up11:26 AM, 11th July 2015, About 10 years ago
Roughly about three months ago I rang my local council, explained who I was and asked if this person (my tenant) has been claiming housing benefits, and if so the tenant has not paid any rent since November 2014 and rumours from the area is that tenant is subletting?
She says she's claiming housing benefits of £600 per month and what the tenant is doing is fraud. Do you want me to put you through to the fraud team she asked? I said yes. Then she says I will send you some information to pay housing benefits directly to you! This form I received July 2nd 2014, was the council aware of the eviction date of July 9th 2015 at 13:00 hours?
The lady at the council put me through to the fraud team who told me they would investigate the matter rigorously! We exchanged emails with more factual details, but the fraud team did nothing and the council continued to pay housing benefits to the tenant! After complaint, places I visited small council vans has been in my sight regular!
Repossession order was granted April 23rd 2015 for May 7th 2015 by the county court, tenant stayed in the property and appealed the eviction. Case dismissed in court . Bailiffs eviction agreed for July 9th 2015. She again on July 8th 2015 appealed the eviction claiming she has £6,000 water bill without evidence again case dismissed.
July 9th she again appealed the eviction and a circuit Judge heard the appealed and given the tenant until July 16th 2015 I think, no paperwork as yet! I was given half hour by the CC to get to the hearing 25 miles away still in my jam jams. No time even to get my war paint on! Heavy traffic reached approx 2pm. Case heard! What the .... sakes that's all about then! Are council is meddling?
Rudolph.
Neil Robb
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Sign Up23:03 PM, 11th July 2015, About 10 years ago
Hi All
One thing I really like about this forum is we all share advice and our different views. It is a fantastic learning tool for all.
Of course we may have different views and we should respect that. I fully support Marks Alexander's point.
If you don't like what you read then there must be a polite way and non offensive way to respond. I hope you all respect my view on this.
I have lost money to bad tenants and as yet not had to go to court to evict. I have many times stated those from Councils.CAB and Shelter etc giving this advice should be held accountable for the costs to the landlords.
If a tenant claims any benefit and gives wrong information to obtain it. They can be prosecuted for fraud why should it be different for housing benefit. The most ridiculous part is they expect the landlord to pay back any over payment they call it. (when it is fraud).
Why cant the NLA push for all Councils CAB Shelter to record any advice given. I bet it would be different from what they say now. It would be in there interest and would not cost much in this day and age.
As pointed out earlier all the programmes on TV the tenants are all saying the same they where advised by the council. So surely that should be evidence in it self. After all if you can use CCTV to prosecute what is the difference in what they have said in the programme.
As for money the reason the landlords are like this is they risk losing there own home to settle debts with the bank. Are some are so stressed out at the way the tenants, organisations and council act.
I recently had a case where I had been helping my tenant for five months to sort his benefit. I was about to call it a day as I could no longer go on with out payment.
He suddenly started to claim I was harassing him as I phoned him twice in seven days and visited his house once in that time.
I asked where this came from and he said he was advised by the housing that I could not contact him like this.
tony barker
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Sign Up8:42 AM, 12th July 2015, About 10 years ago
you went into any supermarket and took a bottle wine you would be arrested and up with a criminal record but these benefit cheats alter there papers which is fraud break the law nothing crazy
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Sign Up12:57 PM, 12th July 2015, About 10 years ago
Here's is my analogy ....
Greece is a tenant dependant on welfare
EU is the Landlord
ECB is Wonga
Syriza is the Council’s Homelessness advisor / CAB
Merkel is the High Court Enforcement Officer
Greece has received their Housing Benefit but after buying the latest iphone, designer trainers and paying the Sky subscription there wasn’t much left over. They can’t pay the rent so they ask EU for another month to get a loan of Wonga and then they’ll definitely pay two months rent in full. It’s bloody hard to get by on what the benefit people give you these days. But unfortunately the next HB payment gets swallowed up by overdraft fees, Wonga repayments (didn’t budget for those oops), and their holiday which they now need because of all the stress. It’s all ok because Syriza has given Greece lots of help and advice and told them how unreasonable and nasty EU are being. Greece now has a better iphone and a bigger tv than EU which is starting to rile the EU. And EU hasn’t even had a holiday themselves this year. Syriza sympathises with Greece and how unfair this whole situation is, after all everyone is entitled to a little holiday and other little luxuries even if they’re not working. Syriza will see if they can arrange some emergency funding from somewhere to help Greece out in the short term. Greece is really happy now because they know if they can’t afford these repayments then they can just borrow more money to pay them. Syriza says it’s all going to be ok though because the EU will have to wait months before they can chuck Greece out on the streets, and when the time comes they’ll be given two months notice before the bailiffs actually arrive. The longer Greece hold out the better for them as this means they will get a better deal. In the meantime Greece go to Wonga to ask for some more money but those nasty bankers want to charge Greece even more interest than last time. Apparently this increase is just because Greece didn’t manage to make their payment last month. Greece wanted to make the payment but some sort of vague disaster struck and they couldn’t pay but it wasn’t their fault so how can they charge them even more now? This is so unfair because whenever people like EU want to borrow money it is easy and they don’t have to pay the massive interest rates that Greece does. And now Merkel has turned up at the door and told them that they have to leave within an hour! Surely this can’t be right because Syriza said that we would be given two months notice. Where is Greece going to go? Merkel can’t just chuck Greece out on the streets can she?
Caroline Read
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Sign Up20:08 PM, 12th July 2015, About 10 years ago
I am just about to go through my first possession. My huge wedge of paperwork hits the first post tomorrow.
The tenant has been told to stay until the bailiff arrives by CAB and council, probably going to be quite a surprise when a high court enforcement officer turns up!
Why am I seeking possession?
This tenant moved into a completely renovated house, new carpets even lovely blinds and made it uninhabitable in 3 months. Shelter has been in and agreed...bad landlord!!! Then they stopped paying the rent I, of course gave them notice to leave that expired on 4th July. They have told the council the house is uninhabitable, why would they stay...oh..I know....because it's rent free and the housing association they have applied to have a shiny new house waiting but won't give it to them until they are made homeless.
I now understand I have been a pawn a game of 'how to get a council house'
To add insult to injury...the court wants to be paid by check (who has a check book these days!) or postal order!! Did you know that postal orders have fees added, I will add this to the thousands of pounds to put the houses back together.
Anyway....
It's all a learning curve which I won't let spoil me...I have just reduced my favourite tenants rent this month by £300 so she can take her children on holiday.
Onward and upward..
Luke P
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Sign Up8:13 AM, 13th July 2015, About 10 years ago
Reply to the comment left by "Caroline Read" at "12/07/2015 - 20:08":
Sometimes (on the odd occasion), if you get the tenant to -or just tell the Council directly yourself- that you intend to use HCEO, pointing out they will act within 5-7 days, they will give in now and offer them the council house.
Maybe worth a shot, you have nothing to lose...
Sharon Betton
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Sign Up12:40 PM, 15th July 2015, About 10 years ago
I must just comment as a former Housing Adviser with a local authority. I used the same stance as Julie, in that I was always honest with tenants and whilst empathising with their problems, being very clear that the rent is a primary responsibility. The result? Landlords would ring and ask for me, because they believed I was fair and balanced. Other advisers preferred to believe everything they were told by the "victims" who came to us.I then worked for a charity who helped the homeless into private sector accommodation and built very warm relationships, based on honesty, with many private sector landlords. Now here I am, in a pre=retirement job, working for a Landlords Association. I know that the advice has been for some years that tenants should wait until the Court orders possession before approaching the council. The CAB in our area have refused to work with landlords, though common sense is now coming in and they are offering minimal assistance.
Landlords, be aware of when rent arrears start. As soon as the tenant has failed to pay 8 weeks/2 months arrears, issue a section 8; contact the benefit section or, for Universal Credit, the DWP and get direct payment. Under UC, the arrears will be repaid, albeit slowly. Once the section 8 is issued, if not payments are made to clear arrears, go through the procedure and evict. Don't be persuaded by local authorities to let them stay. Actions always speak louder than words and the actions required where there are rent arrears are those that pay money and reduce arrears.
Mark Alexander - Founder of Property118
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Sign Up12:51 PM, 15th July 2015, About 10 years ago
Reply to the comment left by "Sharon Betton" at "15/07/2015 - 12:40":
Hi Sharon
Thank you for posting.
My understanding is that, given that most landlords charge rent monthly in advance, in most cases it is possible to serve section 8 after one month and one day as opposed to waiting for two whole months.
This is because the tenant has technically missed two monthly payments after one month and one day, i.e. two months rent payments due.
.
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Sign Up13:07 PM, 15th July 2015, About 10 years ago
Reply to the comment left by "Sharon Betton" at "15/07/2015 - 12:40":
Hi Sharon – As a lawyer and a landlord I have been the subject to these ‘words’ of advice by local councils. It needs a case for a tenant to be taken to court for fraud as Housing Benefit is for housing and not for the tenants to spend on whatever and I’ve seen ‘whatever’!!!!
I don’t wait till it gets to 2 months arrears – as soon as it gets to over 750.00 I hit the tenant with a Stat Demand. There is no defence, the tenant either owes the rent or not. If the tenant hasn’t paid the rent then there is NO DEFENCE and bankruptcy proceedings can follow. It tends to work.
It is about time Councils realised that by ‘annoying landlord's in the way they do they will get less and less help from us when they need our help.