Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Robert M
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Sign Up19:20 PM, 8th July 2015, About 9 years ago
Reply to the comment left by "Andrew Holmes" at "08/07/2015 - 18:31":
Hi Andrew
The major stumbling block in terms of mounting a legal challenge against councils and/or other advisers, is proving the case. We all (except Julie) know that this happens, BUT we know it happens because our tenants tell us that this is the advice they are given, and unfortunately us landlords saying it is just "hearsay" evidence from unreliable witnesses (who may have misunderstood the advice being given), - that is how a court would probably see it. Even if our tenant was willing to stand up in court and confirm that this is what was said, it would still be their word against that of a public official. Also, what tenant that you are evicting, is going to help you by bringing a legal case against a council (whom they hope will house them, eventually)? - It just isn't going to happen! ............
but, just for fun, let's say it did happen and your evicted tenant was willing to go to court and give evidence in your "test case", who is bringing the case? you the landlord, or the ill-advised tenant? Who is the victim of the bad advice, is it the tenant who has been evicted and now has a bigger debt, or you the landlord who has to recover the debt from the evicted tenant? In relaity it is bothm but in legal terms it may be the tenant and your recourse to the law is only against the tenant, not against the Council/CAB etc as it was not you they gave advice to. Also, if the Council/CAB/Shelter adviser, with the backing of his full LA/organisation's legal team, and barristers paid for by his professional indemnity insurance, say that they were simply stating the tenant's legal rights, and the tenant must have wrongly interpreted that information. There is no way a court is going to rule otherwise, unless there is hard evidence to the contrary, e.g. a letter from the Council/CAB/Shelter clearly giving this bad advice.
In terms of the caselaw I've mentioned which establishes the council's legal duty to accept that a person is "homeless" as son as a property becomes unaffordable (assuming all benefits are claimed and tenant budgets appropriately), again you are faced with the fact that it is extremely rare that a tenant (even a homeless one) would mount a legal challenge against the council. Occasionally they appeal against the council's decisions, but if that fails they never bother to pursue the case to the higher courts because it's "too much hassle". The councils know this, so will resist and make it as difficult as possible for as long as possible, then if it does eventually get as far as the Court of Appeal or Supreme Court, then they will probably do an out of court settlement so that there is no judgement that can be used against them in the future.
In terms of the hundreds of thousands of pounds of Housing Benefit that goes in tenants pockets instead of being used to pay the rent, it always comes back to "it is the tenant's HB claim so it is their responsibility to use it to pay the rent", i.e. it is NOT the councils' responsibility to make sure it is used for paying the rent and for nothing else. Thus, the councils are immune from liability for what the tenant chooses to do with the Housing Benefit. - While I strongly disagree with this, it does seem to be the situation.
Also, in terms of Housing Benefit, the government would say that there are already safeguards in place to ensure that HB is paid direct to the landlord where necessary, e.g. when it is a condition of being granted the accommodation, when the tenant is particularly vulnerable (and this is stated to the council), and when the tenant falls 2 months behind with their rent.
Yes, there is a simple solution, but the government won't introduce it. That is to make the tenant pay the rent arrears by deducting it at source from the former tenant's other welfare benefits (JSA/ESA/DLA/PIP etc). Although it would take a long time to recover the rent arrears, at least it would be paid and the tenants would realise that they cannot get away with not paying the contractual rent (they will be paying it back one way or another). This is already done for Social Fund loans, so it would be very easy for the government to do this for former tenant rent arrears (it is one tiny amendment to one piece of legislation that already exists).
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Sign Up19:44 PM, 8th July 2015, About 9 years ago
Reply to the comment left by "Robert Mellors" at "08/07/2015 - 19:20":
Hi Robert, I am aware of the case law in question. This is from experience and I wish I had recorded it at the time, was sitting with a council employee and my tenant and in front of me it was made it clear by the council employee she would be telling the tenant to 'wait till the court issues the order to get you out and then just wait till the last minute, it is up to you to pay but I wouldn't'. I reported this to her manager but nothing was done, they know it is so costly to take to court. This tactic and advice has got to stop.
Andrew Holmes
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Sign Up20:25 PM, 8th July 2015, About 9 years ago
Hi all, it is almost worth having a none paying tenant just to hear someone advising a tenant to take this course of action so a case could be raised against them. I for one will be recording any conversations with third parties who ill advice any of my tenants and looking at engaging a legal representative to press the case, perhaps one for you Peter ?
It is a sad state of affairs when a large public funded organisation who are responsible for rental properties, stab in the back private landlords and put scrupulous tenants before them. In my book they deserve to be dragged over the coals, as previously said, and with today's budget, I can see this issue raising its head more frequently in the future.
Andrew
Robert M
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Sign Up21:31 PM, 8th July 2015, About 9 years ago
Reply to the comment left by "Peter Fisher - Boddington Law - (Fixed Fee Law)" at "08/07/2015 - 19:44":
"This has got to stop", yes, I agree it should stop, but councils don't have enough properties to house everyone that needs housing so there is a massive pressure on them to stop accepting homelessness applications. While individual housing officers may be the ones delivering the message "stay put until bailiffs arrive", it is their managers and Corporate Directors of Housing, that exert the pressure (and ethos) that makes the individual housing officers give that advice. Of course, the senior management are also under pressure from central government to cut the number of households accepted as homeless (yes, there are targets to meet), and of course it is central government policies that determine the number of council houses available (e.g. Right to Buy, and restrictions on building council homes). The whole system is a shambles, it has been for years, and it gets worse each year.
Don't get me wrong, I'm not saying that individual housing officers are justified in giving that advice, they are not, but when you understand the culture and pressures behind their actions then it is more understandable (though still not justified). Very few council staff (or advisers) have the balls to stand up to their managers because they know their own job would be on the line, so they go along with what they are told to do/say, while at the same time feeling bad that they have to do/say such things and they wish they could do more to help the homeless applicant. - Though none of them seem to have any sympathy for the landlords (I guess council staff and advisers read the bad press about landlords and believe it, same as the rest of the population seem to do).
Robert M
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Sign Up21:33 PM, 8th July 2015, About 9 years ago
Reply to the comment left by "Andrew Holmes" at "08/07/2015 - 20:25":
Hi Andrew
I can send you one of my non-paying tenants if you wish!!! lol
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Sign Up21:47 PM, 8th July 2015, About 9 years ago
I took my district council to the toothless Local Government Ombudsman over these issues. The council was very devious and denied everything and changed their story several times. Incredibly the LGO allowed the council to change their statements each time. I had some help from the NLA who also had some interest in a test case. In the end the LGO believed that the advice to stay put had been given to me tenant. The tenant emailed stating that the man from the council said stay put etc and the LGO believed my tenant instead of the council. My district council appealed and changed their story and said yes this man at the council did say this but he was a homelessness advisor working in their offices but was not contracted by them. He was contracted by the County Council. So my case against the District Council was invalid. Apparently I should have made it against the County Council. I gave up after this.
We used this Government Guidance for local councils https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/7841/152056.pdf specifically 8.32.b The Secretary of State considers that where a
person applies for accommodation or assistance in obtaining accommodation,
and:
(a) the person is an assured shorthold tenant who has received proper notice in
accordance with s.21 of the Housing Act 1988;
(b) the housing authority is satisfied that the landlord intends to seek possession;
and
(c) there would be no defence to an application for a possession order;
then it is unlikely to be reasonable for the applicant to continue to occupy the
accommodation beyond the date given in the s.21 notice
i.e tenants are entitled to council help from the moment that the Landlord states that he intends to proceed with the S21 notice. It is unreasonable / vexatious to take this any further.
We also said they were illegally interfering in a legal contract between me and my tenant and committing a tort.
Hope this helps someone. good luck.
Robert M
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Sign Up22:04 PM, 8th July 2015, About 9 years ago
Reply to the comment left by "Roanch 21" at "08/07/2015 - 21:47":
Thank you Roanch, this is potentially very useful.
Andrew Holmes
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Sign Up8:34 AM, 9th July 2015, About 9 years ago
Reply to the comment left by "Robert Mellors" at "08/07/2015 - 21:33":
Hi Robert,
That is a very kind offer, I am sure i will find some of my own shortly !!!
Michael Barnes
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Sign Up8:13 AM, 10th July 2015, About 9 years ago
Reply to the comment left by " " at "07/07/2015 - 08:15":
Good to hear that you also advise landlords.
Round here CAB does not want to talk to landlords, as I found out when I wanted to find out about my duties and responsibilities toward a disabled tenant that was going to move in.
tony barker
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Sign Up8:38 AM, 10th July 2015, About 9 years ago
Reply to the comment left by "Neil Patterson" at "06/07/2015 - 10:55":
Dartford council are the same guide them all the way through the system lying and cheating if some one would like to pick up the banner count me in quite happy to help with funding