Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Industry Observer
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Sign Up10:31 AM, 13th January 2014, About 11 years ago
Apologies for the delay I am still too busy to post the lengthy comments needed to accompany the clauses below which I share purely on an information basis i.e. don't be guilty of passing off offences!!!
More will follow in the form of general comment on the problem and related issues and the rationale behind these clauses, probably tomorrow
2.41 To be responsible for unblocking or clearing stoppages in any sink, or basin, or toilet, or waste pipe which serve such fixtures if they become blocked with the tenant’s waste, or as a result of the actions or inactions of the tenant (or his invited visitors or guests) in breach of obligations under this agreement.
2.42 The tenant agrees neither to keep any animals, birds, reptiles or rodents in or on the premises nor to allow his invited guests or visitors to do so other than with the express consent in writing of the Landlord, such consent not to be unreasonably withheld. The landlord or his agent reserves the right to withdraw, for reasonable grounds and upon reasonable notice, any such consent previously given. In breach of this clause whether any consent was given or not the tenant agrees to be responsible for the reasonable costs or rectification of any damage caused or for any appropriate de-infestation, cleaning, fumigation etc., required - the tenant’s attention is drawn to clause 2.63 in this connection.
2.42.1 The tenant agrees not to smoke in the premises or any part of the property within which the premises are located nor to allow his invited guests or visitors to do so. In breach of this clause the tenant agrees to be responsible for the reasonable costs or rectification of any damage caused or for any appropriate cleaning, fumigation etc required. The tenant’s attention is again drawn to clause 2.63 in this connection.
2.56.1 If the Landlord decides that it is appropriate to engage the services of a specialist pest control contractor or
otherwise incurs any expenditure in relation to an infestation or suspected infestation, the costs of all remedial treatment and cleaning will be paid by the Tenant including any loss of rent to the Landlord and any liability to Council Tax because of any void period during which the premises or the property within which they are located cannot be re-let. This obligation falls to the tenant no matter when the infestation is discovered during the tenancy but especially if the infestation is only discovered near the end of the tenancy or after the tenant has vacated. Any such financial liability will continue until a new tenant has started paying the rent and also applies to any Council Tax charge the Landlord may incur as well as rent.
2.56.2 The costs referred to in 2.56 and 2.56.1 above shall be paid by the Tenant whether or not the Tenant has
committed any act or default causing the infestation unless the problem was acknowledged:-
i. by the Landlord as being in existence at the Commencement of the tenancy OR
ii. results from a failure of repair or other breach of this Agreement by the Landlord
2.63 To clean to (or pay for the cleaning to) a good standard, the premises, its fixtures and fittings, including the cleaning of any carpets, curtains (including net curtains), blankets, bedding, upholstery etc. which have become soiled, stained or marked during the tenancy including as per clause 2.56, problems caused by pests or vermin and any resultant remedial treatment and/or cleaning that might be required. The provisions of this clause will apply even where the landlord has given consent under clauses 2.42 or 2.42.1 in respect of the keeping of pets at the premises or smoking by the tenants or any visitors. The tenant agrees to provide, upon request, receipts to the landlord or his agent to demonstrate compliance with this clause.
Mark Alexander - Founder of Property118
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Sign Up12:13 PM, 13th January 2014, About 11 years ago
Reply to the comment left by "Industry Observer " at "13/01/2014 - 10:31":
All very interesting but where is the reference to smells created by food?
.
Mandy Thomson
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Sign Up18:14 PM, 14th January 2014, About 11 years ago
Reply to the comment left by "Tessa Shepperson" at "08/01/2014 - 15:07":
@Tessa,
Would this situation not be covered under the catch all "not to do or suffer to be done anything that would cause a nuisance or disturbance..." clause in either the lease or the tenancy agreement?
I experienced this issue once when I lived in a first floor flat in a converted house - the people downstairs cooked very strong curry (frying fresh spices and chillies) as well as kippers. They didn't have an extractor fan and refused to install one. We were all owner occupiers with a share of the freehold. It got to the point (after much unpleasantness) where I was about to instruct a solicitor - I had a few who were willing to take the case. Fortunately, they moved out first.
@Original Poster: is it possible to install a more efficient cooking extractor? Another practical solution might be to seal gaps in ceiling or floorboards where the fumes are escaping into adjoining properties (I used duck tape under my flooring to seal the gaps between my skirtings and floors in my flat). If your tenants are aware of the neighbours' problems, and are simply refusing to use the extractor fan, I would definitely serve a Section 21 on them as soon as you legally can.
Mark Alexander - Founder of Property118
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Sign Up18:30 PM, 14th January 2014, About 11 years ago
Reply to the comment left by "Mandy Thomson" at "14/01/2014 - 18:14":
Any landlord can legally serve section 21 on any tenant at any time after the tenancy has commenced. However, a possession order can only be applied for at the end of the fixed tenancy period or two months after the section 21 notice has been served, whichever is the longer period.
I suspect what Stewart was trying to determine is whether there are any viable grounds to serve a section 8 notice in order to accelerate the period by which he could seek a possession order. It would appear that may be possible depending on what his tenancy agtreement says.
We continue to await Industry Observers suggested clauses and advice with interest 🙂
.
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Sign Up11:34 AM, 15th January 2014, About 11 years ago
Hi Mark,
Just thought you would like to know that this discussion has been cited by Imfuna as a topic for their blog:
http://imfuna.com/blog/smells-like-an-inventory-is-needed/
It's great that landlord forums are seen as a "barometer" of what is on landlords' minds. They are a great source of topics to inspire blogs and content generation as - tip to those who write blogs - the most up to date and relevant content is always the most relevant to the community.
Industry Observer
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Sign Up11:52 AM, 15th January 2014, About 11 years ago
Maybe it should be picked up by Defuma (ha ha)
Plagiarism?
Royalties?!!
Rest of my smells posting follows soon as I can apols for continued delays but this is not a good week. Mind neither wassecond half of last week!!
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Sign Up12:10 PM, 15th January 2014, About 11 years ago
LOL!
The true purpose of the social web is all about sharing for the sake of sharing for the greater good.
You'll be paid back ten fold in ways you could never have imagined. 🙂
Industry Observer
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Sign Up12:21 PM, 15th January 2014, About 11 years ago
One way could be tenners that would be nice!!
Long as social doesn't include facebook and above all Twitter fine by me - 140 characters never enough for me!!!
Mark Alexander - Founder of Property118
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Sign Up13:45 PM, 2nd February 2014, About 11 years ago
Reply to the comment left by "Industry Observer " at "15/01/2014 - 12:21":
@Industry Observer - just to remind you that we are still awaiting your suggested clause(s).
.
Mark Alexander - Founder of Property118
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Sign Up8:09 AM, 4th February 2014, About 11 years ago
Industry Observer has sent me an email and asked me to post the following on his behalf. It's very helpful and I am grateful for him sharing his wisdom, however there is still no clause to add into the AST as was originally promised. Does such a clause exist?
Remaining comment from Industry Observer ....
"In training on this issue and advising offices when they have problems OR IF THEY ANTICIPATE THEM I usually state two things in this regard…
1. If you accept any family into a property of any sort of relevant cultural background you have to accept a certain amount of wear and tear that goes with that culture… I include the indigenous race here if they cook fry ups every morning and chips every night race has nothing to do with it in that sense it is all about cooking habits. But in reality those from an Asian origin are renowned for cooking with lots of spices and therefore such smells should be expected and accepted in the property within reason upon their vacation…..of course you cannot reject a tenant because of their race either.
2. In order to have half a chance at adjudication or indeed any argument about the fallout from the cooking if you are trying to charge a tenant for the smells they have left in the property, you must state on the inventory at the start of the tenancy what the property smells of….I find this easier to say what it doesn’t smell of, so I would normally say:
Property Odour: Neutral: No smells of cooking, pets or cigarette smoke
Or
Property Odour: Clear smell of fresh paint apparent, No smells of cooking, pets or cigarette smoke
This doesn’t then automatically give you the right to then charge for getting rid of any smells at the end of the tenancy, just like anything if the tenant disputes, this merely gives you at least a starting point to say it didn’t smell when they moved in - you then need to prove it does smell now should it go off to dispute and will be an adjudicators decision. I would never make promises to the landlord that he would be likely to win, only that I would put all in place possible to get a positive result.
If I had to prove a smell of cooking at the end of a tenancy, especially if at the checkout it was particularly strong to the point of being pungent and doubtless leading to cleaning of soft furnishings etc, I would ask say 2 or 3 as impartial as I could find people to attend the property and give me a smell rating on a scale of 1 – 10…i.e.: 1 is no smell at all…..10 being smell lingers on clothes when you leave. This would be the only thing I could think of which you could submit as evidence and ask the people to sign and swear it to be true in their opinion - probably stating their age, origin and what they do for a living in case this has any impact.
These two above can of course also be included as special clause but not as standard otherwise they can be challenged as UCT"
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