Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up8:19 AM, 12th March 2014, About 11 years ago
Hi David
Interesting question, this one has certainly got my brain cells working!
May I ask how long the property has been on the market for?
Is the letting agent also the estate agent by any chance? If he wasn't I suspect he would be more keen for the tenant to stay.
I do wonder who's calling the shots too. Perhaps the agent has advised the landlord that the best way to market the property is with vacant possession?
Is the landlord even aware that your ex is prepared to be reasonable, help with viewing and keep the place tidy? If I was the landlord I would want that to happen. A property which is lived in and kept tidy often shows much better than an empty one. What's more, no landlords like void periods (no income) as they still have bills to pay.
If possible,suggest to you ex that she finds out who the landlord is and invite him around for a cuppa. She can then explain her predicament and proposals. If the agent will not disclose the details of the landlord these can easily be obtained for a few pounds from HM Land Registry.
I recommend all of the above first because the last thing your wife will need is a bad reference from her landlord/agent. I also appreciate though that where needs must the devil drives.
Please bear in mind that the landlord is perfectly entitled to serve two months notice. If a tenant doesn't leave after the notice period then the landlord is entitled to obtain a Court order for possession. If such an order is not followed then balifs can be appointed to make a forceful eviction. The process typically takes to to four months after the two month (section 21) notice has been served. It is not a pleasent process for anybody and the legal costs will usually be ordered by the Courts for the tenants to pay. If they are not paid within 30 days your wife could also end up with a CCJ against her name which will adversely affect her credit for the next 6 years. She may also find herself on databases which could prevent her from renting from landlords who use them for many years to come. This is why I recommend amicable negotiation.
Please let me know how you get on. If the landlord and/or the agent continue to be unreasonable I will happily share a few more tips with you which may well influence their thoughts. I will not do so now though because they may disrupt your chances of peaceful negotiation and be seen as threats if you use the ideas at the wrong time.
If I was the landlord I would happily work with your ex and possibly even offer her an incentive if she could help me to sell the property by a certain date. It would make financial sense to do that.
Industry Observer
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Sign Up8:52 AM, 12th March 2014, About 11 years ago
If the Landlord lives in Spain is she paying the costs of his flights for this afternoon tea visit?!!
The answer is simple here, do nothing, as that is exactly what the agent and Landlord can do when the notice expires (first thing to do is check validity of the notice).
All they can then do is start proceedings and even if they use accelerated possession procedure you can complete the defence the Court papers will involve and that will delay it further. As and when there is a hearing you can advise the Judge the earliest date you can vacate, which by then will only be 3 or 4 weeks away. The Judge will almost certainly date any order for that date.
The other thing you do immediately is triple check the TDP papers my guess is the Prescribed Information will not be correct so you can tell the agent if they back off you will not make a section 213 claim for x3 the deposit which the agent will have to pay.
If the tenancy has lasted three years and went periodic during 2012 I'll bet the agent did not re-issue PI so they are very vulnerable.
Last point for Landlords who like periodic tenancies - this is why tenants like fixed terms, so they can't be out on their ear in 2 months (actually 5 months) when they are a perfect tenant
Robert M
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Sign Up9:12 AM, 12th March 2014, About 11 years ago
Not sure where the Spanish landlord came into this, I must have missed this bit, but certainly if the landlord lives abroad (whatever the country) then it could be more difficult. However, I think Mark's suggestions are very reasonable, and as a landlord I do know that some letting agents do not give the full story to the landlord (or to the tenant) so if landlord and tenant can actually talk to each other and be reasonable and understand each other's needs (LL's need to sell and T's need to stay another 2 months) then an arrangement can probably be agreed.
By all means check your paperwork and prepare for the worst, but always aim for an outcome that suits both you and the landlord. Do not threaten the landlord, either with legal action or otherwise. Always remember that a good landlord reference can be very useful, and a County Court Judgement against you can severely limit your chances of accessing other accommodation, as well as making it much more difficult (and costly) to obtain credit in the future.
Industry Observer
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Sign Up9:29 AM, 12th March 2014, About 11 years ago
Robert it was a joke re inviting round for a cuppa.
Any bright ideas how tenant gets LL address from such an obstructive agent? Other than demanding it in writing courtesy s1 of 1985 L&T?
CCJ - it will never get that far the timings are all on the tenant's side
No threats - just facts. Tenant is being threatened with inconvenient eviction, so just ward off the evil spirits with the warning of a s213 claim if they persist.
Mind this agent sounds as though they won't know and won't care anyway.
Be interested to know exact tenancy end date versus final A level.
But here's a pint for everyone to mull over. If Landlord is selling and hasn't actually had a viewing yet, so it will take probably 5 months from now to get a completed sale, why wouldn't the Landlord want the rent for the extra 2/3 months from a tenant he knows will then vacate?
Answer again is the agent who clearly is not professional enough to give the LL good advice
Robert M
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Sign Up9:55 AM, 12th March 2014, About 11 years ago
Tenant can get the details of the owner from the Land Registry website, it takes about 10 minutes to do and costs about £4.
A CCJ (money judgement) is only likely to happen if tenant leaves a debt, but if this happens then timings don't really come into it as the money judgement CCJ can be done many months (or even years) after the eviction. The type of CCJ arising from a possession order does not automatically create a CCJ that would affect credit rating (it is not even registered with the credit reference agencies or on the register held by the Registry Trust as far as I recall), but even so, it is certainly best to avoid court proceedings altogether if at all possible.
I would advise not using the "warning", as that could put the landlord's back up and make him less co-operative. Always look for the win:win scenario, and aim for that. Issuing threats or warnings is always a last resort.
I agree with both IO and Mark that it appears that the problem is with the letting/estate agents, rather than with the actual landlord, so if a channel of DIRECT communication can be established then it will be much easier to negotiate. As already stated, it is in the landlord's interest for the tenant to stay there looking after the property, showing potential buyers around, putting off vandals and squatters etc, so long as he can be assured of vacant possession at the time of completion of sale.
r01
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Sign Up10:02 AM, 12th March 2014, About 11 years ago
My take on this is it sounds like a classic greedy, grabbing Estate Agent. I suspect they don't want to wait for a further two months before they get their grubby little mitts on their sales commission. And, their view is probably if they HAVE to wait, then your ex can jolly well pay for it by caughing up another £100 a month - it's despicable and unfortunately only too common. If rent is paid via the agent, I'll also wager they haven't told the landlord about the extra £100 demand.......
The owner may well have no knowledge whatsoever of the situation so if you have a direct number for the property owner (if not you may be able to track the owner down via the Land Registry - it only costs a few pounds. If the owner previously lived in the property ask the neighbors as one is probably still in touch), I would suggest contacting them and explaining the situation politely first and perhaps make an offer he or she couldn't refuse such as making sure the place is as welcoming as possible for viewers and offering to extol the virtues of the place, maybe offer serious viewers a cup of tea/coffee etc. Remember, it takes around three months at least for most property sales to complete anyway and could quite easily take four - especially if there is a chain as is usually the case. There may also be a buy-to-let purchaser that would welcome your Ex staying on permanently. With your Ex staying there the owner will not have a rental void or have to pay council tax on an empty property - something worth pointing out.
Of course, if this doesn't work then the advise to stay in occupation remains, but your Ex must be seen to be above reproach by keeping the property in tip-top condition and paying all rent, bills etc., so the landlords/agents have no other grounds to evict. It takes many months for any case to come to court and if the rent is paid and the property is well looked after, what can the landlord claim for ? As a long-term landlord, I for one wouldn't bother to take a case as long as I had a firm date the tenant was going to move out and the rent was being paid.
R.
Industry Observer
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Sign Up10:05 AM, 12th March 2014, About 11 years ago
Land Registry details only useful if up to date and, of course, if Landlord is local. By the way enqwuiries are now completely free I think for registrations back to 2005 saw an industry press item on this last month.
My view on the s213 claim would simply be to make the agent aware of it and that if they do not stop pressurising - remember someone is revising for A levels and ancient though I am I can remember what that was like - and simply back off in exchange for which the tenant will not make said claim.
No popint having a nuclear deterrent unless the other side knows you have it even if you don't intend to press the red button.
Good point Robert of course the other withdrawal of cooperation is to refuse viewings of any nature until they have eventually vacated at the date of their choice.
Stephen Lesley
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Sign Up10:16 AM, 12th March 2014, About 11 years ago
This seems totally unreasonable by the landlord and more like a agencies doings.
That said, is the trouble worth £200.00 especially at such a crucial time in a child's education? I know £200 is a lot of anyones money, but in this situation isn't it worth biting the bullet and let the landlord or agent feel like an idiot. The tenant can alway write a review of the agency after she's relocated.
Has the LL given notice in writing of his/her intention to increase the rent? or is in a (un)gentleman's agreement? aAnd if he/she has can the tenant appeal to the powers that be?
Stephen Lesley
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Sign Up10:20 AM, 12th March 2014, About 11 years ago
Reply to the comment left by "r01 " at "12/03/2014 - 10:02":
The property being vacant and the LL having to pay Council Tax is a great approach. That's got to be a way forward in negotiation.
Robert M
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Sign Up10:27 AM, 12th March 2014, About 11 years ago
Reply to the comment left by "Industry Observer " at "12/03/2014 - 10:05":
I was referring to the withdrawal of co-operation by the landlord, but of course if the landlord (once contacted) is not willing to co-operate, then there is nothing to stop the tenant refusing to co-operate, e.g. not allowing potential buyers in to view the property, but again I would stress that this does not really help anyone, it just makes the problem worse and makes it far more likely that you would get a bad reference from the landlord. Remember, you may not need a reference now, but you may need one in the future, so always bear this in mind.