Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Bill irvine
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Sign Up16:24 PM, 4th September 2020, About 4 years ago
Reply to the comment left by Robert Mellors at 04/09/2020 - 14:40Hi Robert
You'll notice I said, "try and factor it in". I acknowledge that's not always possible, but it can be, when determining the period of notice, before vacation.
Many of my housing associations clients do exactly that, to avoid losing a month's rent. When you have 50% + of your tenant's reliant on UC, it's an important issue.
It's also in the tenant's interests, in many cases. If he/she knows that by delaying their move by a few days they'll avoid a week/fortnight/month's rent, they'd be silly not to engage is such a discussion.
Similarly, if you, as a landlord or agent, receive an enquiry, about a property you've advertised today (4th September) and are aware, the potential tenant has a BAP 10th September to 9th October would you not be inclined to sign him up before the 9th? Again, whether you agree or disagree, that's now part of many HAs strategy.
I agree partially with your sentiments re: "The same applies to any other changes that could affect the UC entitlement, e.g. they are not going to delay starting a job, or taking a pay rise, or more hours, or having a baby, etc, etc, etc, in order for it to coincide with the BAP. - Life just isn't like that." and you'll acknowledge I never suggested you could in fact manipulate any of the above.
My example of the baby being born was simply to explain how the "whole month rule" worked. What I didn't say was, that when a beneficial change occurs, like a baby being born, it's important you report the change, within the BAP, to guarantee the additional £235.83 is paid. Using the dates in the example above, if the couple delay reporting the baby's birth to the 17th of September or later they then have to have to request the Decision Maker to exercise his/her discretion to ensure payment is made for the earlier month. Otherwise, the change will NOT take effect until the later month i.e. 17th September to 16th October causing the loss of the £235.83.
Another consideration, which is especially important in the current claimate is, the timing of the UC claim. In the next few months, it's expected that many people will be laid off or have their hours reduced by their employers, causing them to claim Universal Credit. Where someone is made redundant, let's say on 30th September 2020 and are expecting to receive a settlement, including wages in lieu of notice etc. on 9th October - when should they apply?
Historically, people in this situation would be advised to claim UC as soon as possible. That's exactly what happened when lockdown was announced on 23rd March. Millions claimed UC in the following week; most never received a penny in that first month because they received wages or redundancy payments around the end of March. Read my bulletin explaining what happened https://universalcreditadvice.com/articles/many-confused-families-will-be-dissappointed-by-universal-credits-1st-payment/
So, in the case of the person being made redundant, delaying their claim for a week or more is probably a better strategy. Whereas, in the case of someone having their hours cut, it may be better to claim straight away.
Hopefully, you'll recognise from the examples above, that the "whole month rule" does still provide some degree of scope for landlords and tenants to engage before taking the plunge when making UC claims and during changes in their circumstances.
Bill
Robert M
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Sign Up17:55 PM, 4th September 2020, About 4 years ago
Reply to the comment left by Bill irvine at 04/09/2020 - 16:24
I fully accept what you are saying Bill, I'm just going by my experiences of tenants on UC and I can't see any of them delaying a move out (or any other change) in order to coincide with their BAP. Perhaps that is specific to my niche type of tenants, who are particularly vulnerable, so it may well be that other landlords have more success in managing to co-ordinate changes to coincide with the tenant's BAP. This may perhaps be easier in relation to tenancy start dates, rather than tenancy end dates, as start dates are more within the control of the landlord.
reader
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Sign Up20:36 PM, 4th September 2020, About 4 years ago
Yep mega problems.
Hence they have to pay their rent in advance and have a guarantor. Ñot a situation that was necessary in the old days of Housing Benefit or LHA.
Anne Nixon
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Sign Up20:49 PM, 4th September 2020, About 4 years ago
As someone who has only ever had one UC tenant and didn't get one penny in rent for his 10 week stay in my house I felt like someone playing a complicated board game where everyone but me knew the rules and I was playing blind. I knew nothing about BAP dates etc - I was ripped off, the tenant had a windfall and went on a spending spree with my rent.
It is unrealistic for landlords to accept a UC tenant on the basis that they either may or may not receive rent - why would anyone accept a tenant on that basis, the idea is preposterous. I would definitely never accept another UC tenant with the system as it is now. I learned the hard way and it was stressful and upsetting.
Mick Roberts
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Sign Up6:35 AM, 5th September 2020, About 4 years ago
Reply to the comment left by Bill irvine at 04/09/2020 - 16:24
It's a shame in't it Bill when even big responsible housing associations have to structure their tenant's leaving to work with DWP's flawed computer system-That says it all.
And I've had plenty of that Bill, where tenants claimed UC and cause got wages a WHOLE month ago, but just within the BAP, no UC a month later, whereas all us common sense people know the wages a month ago was to pay for the month previous to that.
Mick Roberts
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Sign Up6:37 AM, 5th September 2020, About 4 years ago
Reply to the comment left by at 04/09/2020 - 20:36
Yes Reader, years ago, yes u can have the house. Now it's I need 2 months in front, full deposit, Guarantor, Ooh u not perfect, sorry new rules making u too risky now.
Mick Roberts
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Sign Up6:44 AM, 5th September 2020, About 4 years ago
Reply to the comment left by Anne Nixon at 04/09/2020 - 20:49
Ha ha yes, I have many mates and Landlords ask me for advice on UC to what some of us is normal behaviour, it then becomes apparent how hard the UC system is, as me novice mates just han't got a clue and think I'm some magician for knowing some of the scandals and tricks that UC make us landlords jump through hoops to navigate. Shunt be like this for vulnerable UC tenant that's lost their job and novice landlord who's got no incomes in as it is and then has to now deal with UC where the system won't even talk to very important Landlord that provides the shelter that the Govt and Councils aren't doing.
U ought to send your words to Shelter Anne:
It is unrealistic for landlords to accept a UC tenant on the basis that they either may or may not receive rent - why would anyone accept a tenant on that basis
Paul Cummings
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Sign Up9:21 AM, 5th September 2020, About 4 years ago
Mick
Really, stop complaining. How dare you complain about UC tenants.
You don’t run a business according to the Goverment, Shelter etc. You run a public service.
You should be grateful that you’ve been given the privilege of saving up your hard earned to provide a lovely home to a family and why should you expect payment.
If they trash the place you have the joy of spending a fortune to return it back to its former state. Of course, you’ll have to give them a nice 12 month period rent free whilst the 6 month notice period and court procedure takes place you selfish horrible little landlord.
Not to worry, Shelter have a list of poor unfortunates ready for you to go through the process again.
What! You are bankrupt as the lack of rent and court costs meant you couldn’t pay your mortgage. Never mind, call Shelter. You can spend their donations going through a court case against a Landlord who won’t touch you as you are deemed too high risk whilst sleeping rough and selling the big issue.
What! You thought Shelter would offer Shelter.
More fool you.
I used to specialise in LHA. I have a few historic left. I wouldn’t touch that market for any amount of rent anymore. You can thank the government and Shelter for that.
I’m just wondering why all those affected or not affected by Covid as the case may be, can’t help themselves to Tesco’s goods free of charge for 12 months.
Oh yes, that would be silly!!!!!!
Mick Roberts
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Sign Up18:50 PM, 5th September 2020, About 4 years ago
Reply to the comment left by Paul Cummings at 05/09/2020 - 09:21
Yes, I get that off the Labour trolls. I had one last week on Twitter saying all my houses are free if the tenants had lived there 20 years and paid the rent which pays the mortgage.
I asked him What about the years where I lost £200pm?
I asked what about the initial cost and the 25k deposit and 15k refurbishment a lot of landlords lay out at the beginning.
And I finished off by asking Brilliant, if these are FREE, can he get me 500 of them then, as I'm having about 60 calls a week now for tenants wanting houses and about 500 on my list desperate. They'd love a FREE house. I'll have em all please. No reply.
Yes Shelter aren't making it better. Their solicitor emails me sometimes showing stuff they've attacked on UC and Benefits. But still no voice contact to solve things for long term.
And I've said same Can't walk in shop and walk out with a Mars Bar without paying every day for 6 months. There would be no shops left. But that's exactly what Shelter and Govt think is ok for tenants not paying Landlords. It's acceptable now. And we will eventually have very few landlords left. NOT renting to Benefit tenants.
Saeed T
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Sign Up10:41 AM, 8th September 2020, About 4 years ago
Reply to the comment left by Clint at 04/09/2020 - 14:45
If you develop a system on the cheap, this is what you get. No flexibility!