Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Paul Shears
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Sign Up22:11 PM, 27th July 2021, About 3 years ago
Just a few thoughts:
1. This guy is clearly a home maker who intends to stay.
2. The only question is does he have the skills?
3. I find this well worthy of further investigation.
4. This chap sounds like a responsible adult.
5. I think that you should sound him out and perhaps point out that if he leaves, any changes may have to be reversed at your discretion. Perhaps explain that as long as whatever he does will, in your judgement, appeal to the general rental market, then you will support his wishes. Obviously there is a risk of alienating what could be an excellent tenant here. I've had several tenants who wanted to plant stuff in the garden. I always agreed to this. Sometimes it was awful but it took me only hours to rectify the situation. Sometimes it turned into the best garden on the road. When it comes to hanging pictures, I always insist that I do this for them myself. Now this chap may, or may not, know about finding studs etc if that is relevant, but I bet he could learn in five minutes if you taught him. In all likelihood a pensioner ex home owner will know as much as they are ever likely to need to know.
Hardwood flooring sounds like an attractive deal to me and just how bad can it be?
A pensioner is not going to be doing things in a rush.
If it were me, I might offer to provide the assistance of a known tradesman or myself in order to mitigate the risk. This could be a win-win situation.
This pensioner may well find D.I.Y. therapeutic and have acquired many skills in his life.
Get to know him.
Blodwyn
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Sign Up10:02 AM, 28th July 2021, About 3 years ago
Do you have a wealth profile? Did he come from a palace? Next of kin 'keeping an eye' on him? Background. he won't get half way and run out of steam? Is he just plain lonely and needs something to keep him alive and interested? Sit and chat?
Tim Rogers
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Sign Up10:13 AM, 28th July 2021, About 3 years ago
Personally I have always found DIY tenants a nightmare. I now have clauses in the tenancy agreement that cover the following:-
a). No Gas, Electrical or plumbing diy
b). Decoration of original colour scheme or a written and signed agreement to return to original on departure.
c). Decoration to professional standard or pay to have a professional redo the substandard work.
d). Decoration to cover the cost of any peripheral consequences.
All that said, if your comfortable that this guy has the skills, ( with the caveat he signs off on a professional redo if it comes in sub standard), why not.
I'd not allow the laminate flooring as it never wears well and looks awful very quickly. But you might consider a solid wood flooring, (oak), as a joint venture. Be aware that fitting either is not as simple as folks think, not leaving expansion gaps is the common fault and not planning for fitting it under the skirting board or putting battoning around the skirting board is the other.
As for the patio, decking is simple enough, provided you can use a spirit level. But if a raised slab covered version is envisaged it requires a multitude of skills including bricklaying for the retaining boundary, (keeping things level on all 4 sides), obtaining hardcore, compacting & leveling sand/granite dust, laying the slabs, pointing the slabs and all that assumes you've planned for the drainage, not breached the damp proof course and left at least 100mm gap to allow air flow through the vent bricks under the bungalow.
If you're not sure of his skills ask for a detailed plan and explanation of how he intends to do things.
If you're lucky he's got friendly tradesmen who will undertake the work
Alec Gury
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Sign Up10:23 AM, 28th July 2021, About 3 years ago
Landlords need to keep in mind if the tenant wants to update the property (if he or she pays a carpenter to do it) by landlord consent then its only a good thing for the landlord because most properties have modern flooring and asthetics now.
If landlords keep a property with outdated carpet, wallpaper and furniture your restricting the value and marketing size of the property. What stops me from picking the house with a modern look beside it even if its abit more expensive to rent?
David Judd
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Sign Up10:51 AM, 28th July 2021, About 3 years ago
The issue here is the AST. If you allow him to do the works, and then you want to change tenants, it could be a bit awkward as he put in all the money to make the place his own. Also rent increases? What and how can he afford/manage these? As long as the rules are clear at the beginning, then you should be alright. You would probably have replaced carpets over time anyway, so having a long term tenant that wants to make changes would be OK.
Eps
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Sign Up13:34 PM, 28th July 2021, About 3 years ago
It sounds like he has just started his tenancy and maybe this is the first time he has rented so I would be very, very cautious that he is asking for a major change even at his own expense. I think you need to see what kind of tenant he proves to be and that takes time. Definitely get to know him and his motives. The main question is whether you want your property to have laminate floors or not? If it is an improvement then I believe you would not be able to claim the costs as an allowable expense if you were to have it done yourself at some point?
I personally would not wish to give him the go ahead simply because I am cautious and feel there are more things that could potentially go wrong than right for all parties to benefit. As you rightly say, it depends mostly on the quality of workmanship and the materials I would add. How would you be able to control those to protect your property from any disasters as a result of the work? Not only that but there are health and safety rules to abide by so the patio would have to be compliant. I have reasonably long term tenants so am happy to replace carpets throughout between tenancies which they are very happy about.
Also where are his funds coming from, are they his savings? Or are they perhaps monies from another source such as his relatives? In either case, is it prudent to agree for him to use his money this way, in the former instance, you want him to be a long term tenant able to afford rent/utilities and in the latter, would you be opening yourself up to his relatives potentially demanding the costs back from you? And what if something, heaven forbid, happens to your tenant before the work is completed and paid for?
It's always a very difficult balance between what is best for you/your property/legal obligations and keeping tenants happy. As a compromise in the short term, I would suggest that when you replace the carpets, he may contribute his preferences if he wishes but that since, truthfully, it is the first time you've had a request like this, you need time to consider all eventualities and as it is a rental property you are naturally cautious about making such a major change of flooring and patio addition.
Jo Westlake
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Sign Up14:19 PM, 28th July 2021, About 3 years ago
For long term tenants I'm usually pretty relaxed about them making certain improvements to the point that I tend to pay for the materials.
It depends on their skills as to what they want to do and what I'm comfortable with. I have one tenant who is perfectly competent at decorating and fantastic with gardening. I pay for paint as and when he fancies a change (so I can insist on him using a decent brand). He does whatever he wants with the garden and it's massively improved on the bland blank canvas he had at the start of the tenancy.
Another tenant is a builder and he treats his flat like a palace. He tells me what he wants to do and I tell him to invoice me appropriately. His previous landlord treated him appallingly. The tenant refitted the bathroom and kitchen at his own expense, replaced part of the roof at his own expense, did loads of plastering, etc. As soon as he'd done all of that the landlord evicted him so he could sell the property. He didn't pay a penny towards the materials or labour and had charged full rent throughout the tenancy.
I prefer to at least pay for the materials as they become part of my property. Tenants appreciate the fact that I'm happy to regard it as a partnership and recognise that it's their home. One of the most difficult things about being a landlord is organising repairs and improvements with tenants in situ. If they want to organise or do quite disruptive work themselves that's a real winner for me (as long as they have the necessary skills).
Paul Shears
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Sign Up15:03 PM, 28th July 2021, About 3 years ago
Reply to the comment left by Jo Westlake at 28/07/2021 - 14:19
I think we could be related! I could not agree more. These things are always a risk but the best mitigation is your own judgement.
Tenants of this calibre are very rare and need to be particularly valued and worked with.
colette
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Sign Up16:48 PM, 28th July 2021, About 3 years ago
I have had just this sort of tenant in a small bungalow for 6 years. He has put in new doors, hard floors, triple glazed windows, fitted wardrobes and the small gardens would put Alan Titchmarch to shame - all with my consent. He is very tall and it became a mobilility issue to get into the extra small bath last year so I paid half to update the bathroom to a walk in shower. He pays his rent yearly in advance. I cannot envisage any scenario where I would require the property to be returned to me and as he is older than I am in the scheme of things he would die first. I have always encouraged tenants to make it their homes (within reason, ie not red ceilings etc) and make it clear they have to get my consent first. On this basis they have all been very long standing and good tenants but I do not take on benefit tenants. Speak to him clearly so he knows he has no right of tenure till death and if you think you will not need the property back within the next decade or 2 then what is the issue. Use your own judgement but there are good tenants out there.
Paul Shears
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Sign Up17:08 PM, 28th July 2021, About 3 years ago
Reply to the comment left by colette at 28/07/2021 - 16:48
If your tenant ever wants to move to central Hampshire, let me know! 🙂
You are absolutely quite right. There are good tenants out there. We need to look after them. A win - win relationship.