Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Neil Patterson
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up10:38 AM, 29th October 2014, About 10 years ago
I am sorry if this is a stupid question, but how old is the daughter now.
Is she still in full time education?
Claudio Valentini
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up10:45 AM, 29th October 2014, About 10 years ago
Reply to the comment left by "Neil Patterson" at "29/10/2014 - 10:38":
Hi Neil, the daughter is just 18 and is not in work, education or training to my knowledge (I think she does nails for a few old dears for pin money, but that's about it). I'm mindful that this situation could be fluid - I'm not fully on top of their domestic affairs or her ambitions/drivers.
Cheers!
Neil Patterson
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up10:48 AM, 29th October 2014, About 10 years ago
Reply to the comment left by "Claudio Valentini" at "29/10/2014 - 10:45":
I am sure you will get more expert advice than mine on this field, but I see no reason why she should not be added to the AST for your protection.
Chris Sheldon
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up11:32 AM, 29th October 2014, About 10 years ago
Hi Claudio,
There are a few things to consider here. If the tenancy ever went into arrears the daughter is currently unemployed and therefore adding her to the AST serves little purpose other than having another person to take to court, as of today she has no way of paying which means that she will be given a ccj and you would receive your money in small amounts over a long period of time. Something landlords generally speaking aren't overly fond of. However, she may get a job in the future but you should only realistically make a decision based on the facts in front of you.
If the unexpected happened to her father you would have a similar situation to the above whereby you have a tenant with no income living in your property, she would probably seek accommodation from the council assuming she has no relatives to live with which means they would not look to rehouse her until you had served notice for possession on her meaning you will most likely be looking at 3 months rent arrears.
If she became pregnant she will at least have some income from the state eventually.
Im looking at this from a very cynical point of view and whilst i apologise for casting a dark cloud over what appears to be a good tenant it is better to prepare for the worst and be pleasantly surprised than give them the benefit of the doubt and suffer later.
If i was in your situation, when i renewed the tenancy i would add the daughter as a permitted occupier thus meaning she is entitled to occupy the property whilst her father is a tenant, but does not have the same rights as a tenant, therefore if the father left the property then she has no legal right to stay.
Hope this helps a little
Romain Garcin
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up11:58 AM, 29th October 2014, About 10 years ago
One thing to keep in mind is that "adding her to the AST" is in fact creating a brand new tenancy with a brand new tenant.
So you need to consider how to handle any deposit, and how to handle any inventory/schedule of condition.
In addition this would reset the clock in the sense that they'd gain protection from s.21 eviction for 6 months, though that's probably not important here.
I've never been clear on the benefit of specifying that someone is a permitted occupier.
Claudio Valentini
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up12:04 PM, 29th October 2014, About 10 years ago
Reply to the comment left by "Chris Sheldon" at "29/10/2014 - 11:32":
Dear Chris,,
Excellent!
Thanks for your comments and I'm with you on this.
Plan for the worst and hope for the best! Meanwhile, and just for my education;
Do you know as a 'permitted occupier' what rights does one have to stay on in a property if the named tenant 'goes away'?
And what is the correct process to regain possession of a property inhabited by a 'permitted occupier'?
Best Wishes
Claudio
Andrew Turner
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up12:08 PM, 29th October 2014, About 10 years ago
Given that the existing tenant's tenancy is up for renewal, I would recommend including the daughter as a joint tenant in the new agreement.
If you were ever required to serve notice to recover possession of the property, it would be a much clearer and more straightforward process if you were dealing with two named tenants, rather than one named tenant and one 'permitted occupier'. The status of 'permitted occupiers' is notoriously vague and County Court judges can make life very difficult for landlords who are recovering possession from such occupiers.
Good luck.
Andrew
Hughes Paddison Solicitors
Claudio Valentini
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up12:37 PM, 29th October 2014, About 10 years ago
Reply to the comment left by "Andrew Turner" at "29/10/2014 - 12:08":
Thank you Andrew and to Romain for the previous contribution/comment.
So given that the deposit and the inventory schedule was handled two years ago at the outset of the original tenancy and renewed again last year, would creating a new tenancy that includes the daughter require refunding the original deposit and then re-protecting it again?
I have changed management companies in the last year, so the new AST would come from the new management company. Do I need to get the AST, Deposit (and to a lesser extent, the inventory schedule) all under the same roof?
Best Wishes
Claude
Chris Sheldon
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up12:54 PM, 29th October 2014, About 10 years ago
@Romain We mostly use a permitted occupier in line with rent guarantee insurance where one person, for whatever reason is unable to cover the correct portion of rent i.e. couple with a child one working one not. This allows us to get cover on the tenancy whilst permitting the non-working partner occupation
@Claudio Strictly speaking the tenant does not have a right to stay on, they were only permitted occupation whilst the tenant was in occupation. Therefore if the tenant was to leave the property suddenly the tenant would still be liable for the rent and therefore responsible for the state of the property and the normal route should be followed to evict the tenant.
If, as an example, the tenant had gotten into arrears and agreed to leave the property on a certain date (obviously fully documented with a surrender of tenancy), left but in effect gave the occupier permission to stay on, firstly you have not received vacant possession of the property and the tenant is still liable for rent and secondly the eviction process is very quick and covered under the criminal justice and public order act. You would have to make an emergency application to the courts for an interim possession order. If from 24 hours once the order is served the tenant has not left the property the police have the right to access the property and remove the occupier (if it reached this point i would advise taking a locksmith with you as the police aren’t renowned for being gentle when it comes to gaining access). A final hearing would follow 7 days from that date and then a final possession order if the tenant cannot present a valid defence.
It is unlikely that it would reach this point as most occupiers would leave when the tenant left, it is however very important not to demand rent from the occupier as an occupier under the terms of the tenancy agreement is not responsible for this and it could be perceived in law that by accepting rent you are in fact creating a new tenancy with the occupier and thus giving them the same rights as a tenant on a new contract.
Andrew Turner
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up14:41 PM, 29th October 2014, About 10 years ago
You would not need to refund the deposit and then re-protect it. You simply need to liaise with the existing tenant and the deposit protection scheme to ensure that the terms upon which the deposit are held are updated to reflect the new tenancy.
It makes practical sense for your new management company to be in charge of the issuing of the new AST (although I would get the AST quickly checked over by a solicitor as there are all types of badly drafted ASTs floating around out there) and the carrying out of the inventory check and schedule of condition.