Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Graham Bowcock
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Sign Up9:32 AM, 4th November 2020, About 4 years ago
Hi Steve.
Option c is not an option. The tenant cannot certify that they are "happy with the electrics"; they are not qualified to do so, it is up to the landlord to make sure they are safe (which goes beyond happy).
Secondly, the 1980's is a long time ago. It is highly likely that the electrics need a good update. My house is 12 years old and even we had an update two years ago (changing consumer units to metal and replacing spotlights with LED's).
My advice would be to write to the tenant requesting access for your contractor. I suggest you give them options on dates/times and plenty of notice. Explain that the inspection is legally required. If they refuse, keep a record, just in case there is an incident.
If the tenants don't play ball, ending the tenancy at the moment isn't really going to happen. Maybe go along with their contractor, but make sure you get a 5 year NICEIC certificate. Agree the costs directly. This may go some way to dealing with the tenants. If it costs you a bit more than organizing it yourself, you may just have to live with it for peace of mind,
Smartermind
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Sign Up10:22 AM, 4th November 2020, About 4 years ago
Reply to the comment left by Graham Bowcock at 04/11/2020 - 09:32
Option B is not really an option either. It's not sensible to be blackmailed into going with the tenant's brother. If there is an issue the brother will deny ever having done the report. Best to get an independent contractor.
Richie
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Sign Up10:33 AM, 4th November 2020, About 4 years ago
Reply to the comment left by Smartermind at 04/11/2020 - 10:22Quite right.
Your property, your responsibility & your choice of who you use.
If they say no entry use the electric supplier to gain access tell them that the electrics are old and you believe they need checking. Utility companies have a legal right to enter properties under safety reasons.
Once done and this Covid thing is over get rid of them. Who needs none compliant tenants?
DPT
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Sign Up12:53 PM, 4th November 2020, About 4 years ago
You also need an electrician qualified to do the inspection. Not all are.
Simon M
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Sign Up13:02 PM, 4th November 2020, About 4 years ago
THis rings alarm bells. Do you do any kind of inspection or have any means to know what's happening at your property? If the brother also arranges gas safety inspections, plumbers and all other trades this situation is only going to get worse.
Option D. Talk to tenant face to face - find out exactly why the tenants are difficult over access - is there a good reason. Be firm. If necessary, be there to allow the electrician in yourself. If you can't get an independent electrician in, you need to create evidence to prove the tenants are refusing reasonable access. You'll have to manage the situation until you can get them out - for which the evidence will be essential.
AlanR
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Sign Up16:11 PM, 4th November 2020, About 4 years ago
Check the NAPIT and NICEIC websites to see which competencies are required to do an EICR. For NAPIT I believe that the competency is "EIS". An electrician qualified to do domestic electrical inspection is required, as already stated by David not all electricians are suitably qualified.
Landlord Phil
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Sign Up16:22 PM, 4th November 2020, About 4 years ago
I agree with Simon. Why wouldn't they let another electrician in? If they can't give a good reason, then there has to be something going on that shouldn't be. If you can't gain access for the electrician or yourself, I would speak with the police. There could be electricity theft, drug farming or other illegal activity going on. I'm sure that a conversation with the tenant explaining that you intend to ask the police to accompany you for an inspection would either make them relent or cause a stir that will result in breaking the stalemate. It's not a threat, purely an attempt to follow regulations that is being escalated after their unsubstantiated refusal to allow access for safety work.
It's important to get this work done. I had a property fail this week due to high & erratic earth readings. It turned out that only 2 months after the last electrical visit, when all was fine, the property was no longer earthed on the main supply. Needless to say the electrical authorities fixed it instantly & without charge.
I would also end the tenancy to display that you have done all possible to comply with the regulations, they may still hold on despite the escalation. Regrettably, I suspect you may have a less than perfect outcome in this situation. Managing the gap between the end of the tenancy & gaining possession could be your only solution.
Saul Smart
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Sign Up19:29 PM, 4th November 2020, About 4 years ago
There's a whole host of things in there and from experiences i can identify with some and also some questions are raised.
I am a registered building control inspector- electrical- as well as being a portfolio landlord of nearly 30 years.
I find a lot of my own tenants a pain to get tradesmen in unless they see something in it for them- getting my gasmen in for annual gas check is always an issue on some. They've nothing to hide but can't see any advantage for their inconvenience (safety and legal compliance don't count for them).
Electrical inspections are even worse. They take hours, highly invasive- you are constantly running round the rooms of the house multiple times for multiple tests. Their supply is interupted for hours meaning inconvenience for them and sore ears for the inspector ('I've got no wifi, I cant watch Jeremy Kyle, the heating is off' rings in yor ears) And this time of year the daylight hours make it a miserable experience too.
Personally I avoid doing inspections on tenanted properties (both my own properties or customers) this time of year. Not wanting to sound clever but do these in the long warm summer days- tenants a lot less hostile then.
Then a few questions
1) why was it only given 18 months on the last cert? Were the results so bad to warrant a very short period or is it just unjustly generating business- if the latter he needs reporting to his registration body. A reinspection period needs to be justified in line with the condition of the installation- mainly the insulation resistance values which shows how old your cables are dictate this- take the old saying of 'its not the age of the car its the miles on the clock that counts' and apply it to the cables. The IR is your indicator of cable wear and the length of the remaining usable life. Its the only thing on the installation you can't upgrade. When the IR gets low you rewire. Bear in mind the same house if owner occupied is allowed up to 10 year on reinspection. On rentals the max is 5.
2) Old colours wiring in place means cables need changing!! Ha!! Dont tell me you going to fall for that??? But yes we did indeed 'harmonise' with european colours in a transistion period 2004-2005 but that doesn't mean you need to rewire your house!
Finally I can only advise that you keep records of all communications and replies you have encouraging your tenants to allow access, full of flexibility and stating its a legal requirement and for their safety. Its your only defence if you cant get it done on time. Its what i do with this situation on gas certs. Hand delivered letters with witnesses and photos, Emails etc etc. Ultimately you cant force your way in.
If all else fails reporting to your DNO (google yours) that you cant get into inspect and you suspect a potentially dangerous installation is present will get the DNO threatening cutting off the supply- and yes they have the power to do it.
Good luck
Jay James
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Sign Up21:49 PM, 4th November 2020, About 4 years ago
Reply to the comment left by Paul landlord at 04/11/2020 - 19:29DNO? Ah, just got it. Distribution Network Operator.
Steve
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Sign Up16:51 PM, 5th November 2020, About 4 years ago
Hi Guys.
Thanks for all the info. I should point out that the tenant is ok for me to come to, and inside the property, and does allow gas inspections etc - it's just I have to be there all the time cos he seems to be worried that contractors will kidnap the children or run off with his wife!
He may be ok with the initial electrical inspection . But my problem will be - if rewiring is needed (which I think it will need), he is really not happy (and more so with the covid situation) with contractors in the property.
His worries seem to be :
- wife and children in property (although kids should be at school and wife works most of the time) and strangers in the household.
- the mess that a re-wire will cause (concrete floors and ceilings - so could be lots of chasing thru plaster and concrete)
- Covid situation (although i guess all contractors will be masked up)
The thing i wanted to know is - if he will not allow electrical work to be done - what can I do?? As the Council obviously want a EICR certificate by 1.6.20 at the latest. But if my tenant won't allow access what can I do and as you say I can't get him to go at the moment.TBH - apart from access issues for contractors (or me having to be there all the time if contractors come in) they are good tenants .
Cheers
steve