Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Robert M
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Sign Up13:41 PM, 13th June 2014, About 11 years ago
Reply to the comment left by "Rosamund Evans" at "13/06/2014 - 10:58":
Tried Social Service, got passed around different departments then passed back to the access team I rang in the first instance. He is well known to Social Services, but they said he does not meet their criteria as he is not sufficiently physically or mentally disabled.
I tried the national rough sleepers helpline, they would simply refer him to the organisation that referred him to me anyway.
Spoke to the Council's "Enhanced Housing Options" team, they also knew him very well and had tried working with him several times, they said to ring Housing Options who would go through his "options" with him, but when I pressed further about what these "options" may be, they were just the things he had already had and lost and was no longer available as an option, indeed, they said they work the same as the agency that referred him to me in the first place (but were simply doing the same work but under the banner of a local authority rather than a homelessness charity).
Therefore, in effect, all options have been tried in the past and apparently I'm the "end of the road" for him, if I evict him he will have nowhere to go except sleeping (and dying?) on the streets.
What a sad state of affairs!
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Sign Up15:55 PM, 13th June 2014, About 11 years ago
Reply to the comment left by "Robert Mellors" at "13/06/2014 - 13:41":
In these sorts of cases unfortunately a huge amount of effort is often required and it is easy to get pushed from one department to another. You've obviously spent a lot of time already perhaps it's time to get some professional help involved. Care eligibility assessments are often incorrect and often need to be challenged but that should not have to be your role.
Rob Crawford
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Sign Up10:21 AM, 14th June 2014, About 11 years ago
Hi Robert, I have to ask the question, how did you end up with such a tenant? Judging by what you have said this man must have had some significant history of problems that you would have known about before signing him up as a tenant. Either that or the Council have spent some significant effort in hiding these problems from you. The reason I mention this is that if the council had any influence in you taking this person under your roof and they did not reveal his problems to you there could be a legal angle here that could influence the authorities to become more involved. This needs exploring. The other point is that you are running a business. If his situation starts to impact your business (including the safety of your tenants) then hard decisions have to made. I sense that you are too emotionally attached, there is nothing wrong with that but it could influence the wrong business decision. The consequences of any such decision that leads to his eviction should not be yours to ponder. OK so that the hard line approach! We are all human with emotions. So I would suggest you sit down and put together a plan of how he could be helped, put it on paper with a time line, ask the tenants to help, get his commitment and include in your plan the early involvement of a charity like Alcoholics Concern. The last line of the plan should relate to his success. If he responds positively he stays, if he fails he is evicted). If the later you will know that you have done all you can possibly do before his final eviction and that you have made the right decision. Good luck.
Jeremy Smith
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Sign Up11:32 AM, 14th June 2014, About 11 years ago
Hi Robert,
I, too, have had experience of this.
They can only be helped if they want to be helped.
One angle I tried was to give them some responsibility, perhaps looking after the garden and cutting the grass, then they feel some ownership for their surroundings.
The other tenants then see them as positively contributing, instead of just being a pain.
More money is not a good thing:
One of my tenants was on £70pw, he got his weekly shopping for £30 then blew the rest down the pub and was pissed for two days.... just manageable..
We didn't give this a thought when we filled in the forms to get him on the higher disability rate:
His benefit went from £70 to £170...
He still did his £30 weekly shop, but then had £140 left over....you've guess it !!!
The only only person to benefit was the local pub landlord, who sent him home drunk EVERY day of the week.
..He then started being sick on the carpets, we had to put a plastic sheet on the bed to stop the wee going through and into the ceiling below...
..he was now in such a state we had to go in and cook his meals every day, otherwise he would be a fire risk....
...no-one was interested, his mum wouldn't let him back into her house, and the only reply I got from "officialdom" was that they would rehome him only if I evicted him, since he was adequately housed.
....so off to court I went...
...and down the pub he went, to tell everyone what a bad landlord I was, since I was chucking him out ...but this time the neighbours had started to complain about the smell coming through/under the walls from the house.
The council eventually housed him in some empty barracks in a small village, and he quickly got banned from the one and only local pub.
...perhaps that what he needed.
IMO the true victim here was me!!, I now have a street of neighbours who don't talk to me, since this was not the only homeless person I had tried to help, and local pubs I can't go in because people refuse to listen to the other side of the story.
I've certainly learnt my lesson, never any more DSS claimants, I tell you !!!!.. they can F..... !!!!followed by words that I mustn't actually spell out in full !!
Paul Shears
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Sign Up16:42 PM, 14th June 2014, About 11 years ago
Just a brief slightly off topic observation based on my own limited dealings with the alcoholics anonymous support group for family members. (I note, by the way that this is reinforced by a previous post here.)
NEVER EVER GIVE AN ALCOHOLIC MONEY.
Paul
Neil Robb
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Sign Up19:22 PM, 14th June 2014, About 11 years ago
Hi Robert
Sometimes you have to make tough decision and that happens in all walks of life. People on this forum have gave you replies, then you have defended your tenant. So you don't want to ask him to leave. Then he has to comply to the rules of his tenancy if he is be rude and his behaviour is causing offence to others then it needs dealt with for the sake of the other tenants.
behaviour breeds behaviour so if other tenants started to act in the same way you will have a bigger problem that will just get bigger.
If you don't deal with an unruly child their behaviour gets worse.
Would you live in the house with him if not why expect others to.