Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (âOur Siteâ) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
âAccountâ |
means an account required to access and/or use certain areas and features of Our Site; |
âCookieâ |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
âCookie Lawâ |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
âpersonal dataâ |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 â the General Data Protection Regulation (âGDPRâ); and |
âWe/Us/Ourâ |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten â i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UKâs supervisory authority, the Information Commissionerâs Office.
- For further information about your rights, please contact the Information Commissionerâs Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (âthe EEAâ) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be âstrictly necessaryâ. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browserâs settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Shakeel Ahmad
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Sign Up11:01 AM, 13th January 2014, About 11 years ago
It seems that you had renewed recently & your contract will probably commit both parties for a period of six months at least i.e. till March 14. Please refer to your contract.
As, despite of having the issues you had renewed your contract for an year and not a lessor period.
What ever reasons you may have for renewing for another year this will make it difficult to convince that you have not had a peaceful occupation. The kind of works that you refer to are common in old properties. The ones that every body likes due to character features, share of garden etc.
Do you know your Landlord or you are dealing with an Agent ? What do they about the state of play. In my experience most landlord wants to maintain their properties in good order.
However, in instances where access is an issue, issues with neighbouring properties and dare I say non caring managing gents/Freeholders the situation is taken out of the hands of ones landlord.
DC
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Sign Up12:23 PM, 13th January 2014, About 11 years ago
Philip,
Itâs a shame you renewed your tenancy agreement rather than just let it lapse into a statutory periodic agreement as it seems to water-down the strength of your dissatisfaction with the landlord, however, a landlord is under an implied duty in law to ensure that a property is fit and safe to live in and has to carry out repairs when necessary.
Your tenancy agreement should state that the landlord shall comply with Section 11 of The Landlord and Tenants Act 1985, which covers the types of problems you are having.
If the Landlord has had sufficient notice and time to deal with problems you could point out that if the matters arenât rectified without further delay that you may contact Trading Standards and/or the Councils' Environmental Health Dept, as well as their housing officer regarding his inaction. These bodies may then decide to instigate further action against the landlord but it may be enough to spur him into action before this occurs.
Notwithstanding, an alternative solution, which you are at liberty to take in circumstances of inaction that affect your health and wellbeing is to appoint a contractor of your choice to carry out repairs and to have the cost deducted from future rent payments but before taking this course of action I would write to the landlord/agent and ask that they organise a suitable maintenance firm to deal with this straight away and that they advise you by return that they have received this request (if you email use the read receipt facility) and that they are taking necessary action otherwise you will take the above action.
If this still fails to resolve the matter then at this point I would seek proper legal advice as to whether ending your tenancy agreement is possible under the grounds of breach of contract.
Good luck.
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Sign Up12:50 PM, 13th January 2014, About 11 years ago
You would need to check your tenancy agreement to see if there is an 'Early Termination clause' this may give you the ability to just give Notice to Quit.
As you have signed a new agreement. i agree with comments above, this does somewhat show you weren't that dissatisfied witht he condition of the property.
However there are options available to you, depending of course what type of tenancy agreement you have.
You could come to a mutual agreement with your landlord - make sure tis is in writing, that you use (not withold) rent to fix the issues yourself.
You could come to a mutual agreement with your landlord - to surrender the tenancy - the landlord may ask you to pay reasonable costs for advertising the property again.
But the comments already posted are such as Environmental Health and Local council are good options too.
If you're really struggling pop in to your local CAB they should be able to assist you.
Mike W
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Sign Up13:04 PM, 13th January 2014, About 11 years ago
Hi Philip, Although annoying I think you should turn this problem around and look at it from the landlord/agent point of view. If you were the owner of this property could you have done anything faster? You would be entirely dependent on the availability of workmen.... I can't judge based on the info provided. Frankly the issues could be usual property issues rather than an indicator of a poorly maintained property.
As others have stated the renewal of the lease weakens your position...
I suggest opening discussions to see whether and how the owner agent would release you from the agreement. A decent landlord does not want a dissatisfied tenant but equally doesn't want to incur expense because someone 'changed their mind' about a contract.
Tony McVey
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Sign Up18:13 PM, 13th January 2014, About 11 years ago
A fundamental breach of contract (any kind of
contract) by one party will enable the innocent
party to rescind the agreement. Whether you
have such a breach is a matter of fact. Your
renewal of the agreement does not help your
case. Perhaps you should write and threaten
to rescind if any further problems.
White Collar
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Sign Up20:35 PM, 13th January 2014, About 11 years ago
It is 12 months not 6 months.
We are dealing with an agent. However, the Landlord is a limited company whose registered address is the same as the agent (probably a tax evasion thing)
We did let it lapse. It was due to run out in September. They contacted us 1 month later to enter into a new agreement.
The tenancy agreement does state that the landlord shall comply with Section 11 to 16
Thank you all for your comments. I was just being hopeful for my partner and I agree with everything you have all said.
Shakeel Ahmad
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Sign Up21:44 PM, 13th January 2014, About 11 years ago
It seems that your Limited company Landlord and the estate Agents may be connected. Estate Agents will insist on a years contract as it gives them a years commission otherwise they will be earning less commission in advance e.g six months.
The world would be a very peaceful place if the partners can agree and in turn the divorce/breakup rates would fall.
Industry Observer
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Sign Up8:43 AM, 14th January 2014, About 11 years ago
@ Philip
I think Tony is closest to the true position here and his advice is sound. Formalise the issue now with confirmation you expect any defects to be put right within the next 4 weeks otherwise you will regard it as a frustrated contract and leave without notice.
This is a legal question as the issue is what happens if you give notice - which is the alternative but in the circumstances if things are that bad would be generous of you - and then left. What would happen in terms of the deposit and above all whether the Landlord/agent/owner (all sound like they are the same person to me) decides to pursue you for the remaining rent during the latest term.
I see this sort of situation all the time and the easiest thing to do is basically threaten a counterclaim for the lack of repairs and discharging s11 duties within a reasonable time given the notice of defects.
The renewal of the lease I agree is a point the agent could argue, but compared to their shortcomings I'd say is not that strong. If it was a perfect Landlord and you just wanted out for no good reason then I'd agree the renewal is almost fatal to your position.
The other argument is whose idea was 12 months as hardly yours I assume?
But here it is totally different and I am sure any creative tenant could come up with good reasons to excuse why they renewed when they didn't need to.
The EHO and a threat of a HHSRS visit should also wake the agent up. The fact it all seems to be at the same address I'd say helps your cause and cancels out the renewal weakness in it.
Remember this is a LEGAL situation. What are the rights and wrongs and who has most wrongs?
Seems like the other side to me if what you say is correct and as Tony has said, based on the facts. I'd give them notice say to the end of February and then see what they do. Any argument over timing of notice offer to make it to end March (this assumes 1st monthly rent due date) to give them plenty of time to find another poor soul to suffer their management/ownership.
If they still won't play ball after such reasonable notice either leave or get EHO in
Romain Garcin
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Sign Up14:04 PM, 14th January 2014, About 11 years ago
A notice to quit has no legal effect during a fixed term tenancy, so if served it would be no more than an offer to surrender the tenancy, which the landlord would be free to accept or refuse.
The fact that the tenant might also leave has no impact.
But as mentioned, the question is rather whether the breaches would entitle the tenant to consider the tenancy forfeit, and whether the claim for disrepair the tenant may have against the landlord would make him accept an early surrender.
Industry Observer
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Sign Up14:16 PM, 14th January 2014, About 11 years ago
Romain
I agree but it is only being given out of courtesy and to strengthen the tenant's position.
If it truly is a frustrated contract then he can walk without notice and penalty at any time but deposit return then becomes the issue