Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Rob Crawford
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Sign Up16:40 PM, 31st March 2015, About 10 years ago
I don't think you needed to mention the mouse issue as you had by all accounts eradicated the problem. Leaving the bait boxes was probably not a good idea though. Were they visible to the tenants during the viewing? If so they could have asked why they were there. You have good reasoning regarding the shower and fridge. Despite this, from experience, keeping tenants in a property when they don't want to be there is never a good move as this will only be to your detriment in the end, they just won't care about the property etc. However, a decision to let them go early should not be taken lightly and as they have little reason for this I would expect them to continue with meeting their obligations fully until you can find a new tenant.
Elaine Hassall
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Sign Up19:12 PM, 31st March 2015, About 10 years ago
I agree with Rob, an unhappy tenant is never a good one, cut your loses, re-advertise, get good new tenants and get rid of the mouse traps...........
ashley nissim
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Sign Up10:34 AM, 1st April 2015, About 10 years ago
Hi Anna
One thing to consider in furture is a clause that I advise all my landlords to put in their contracts. The clause states that it is the tenants responsibility to keep the property free of vermin and insects.
Why should it be the landlord's responsibility to take care of an issue that is more likely to be brought on by the general living conditions. This will cover things like fleas, bed bugs, mice etc.
The only thing it would not cover is a structural issue (such as a hole in the soffits that is letting squirrels into the roof).
Also, make sure that you have a good independent inventory with dated photos that is signed by the tenant on the move in date. That way you will have a chance of winning any deposit dispute.
Landlord rent guarantee insurance can be useful, but most policies will have an excess that is the first month rent so this may not have helped in this situation.
Sharon Betton
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Sign Up12:21 PM, 1st April 2015, About 10 years ago
Reply to the comment left by "ashley " at "01/04/2015 - 10:34":
I am not entirely sure that a clause as Ashley suggests would be a fair contract term. Even clean properties can have mice intrude. Where it is entirely due to the way the tenant lives, then it should be their responsibility. However, in this case, evidence of a mouse presence (even though now gone) was there to start with. How could this tenant be held responsible, should a mouse appear within a short time of the tenancy commencement?
I have a couple of bait boxes down because we occasionally get a field mouse come in - we have found no evidence over a no. of years, but keep them there as a precaution. I think either: get rid of the bait boxes, but then deal with the issue swiftly if a mouse does get in or: point them out to the tenant during the viewing and express they are there as a precaution - your prospective tenant can therefore make a decision based on full facts. I'd let this one go as clearly think they have been badly done to.
ashley nissim
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Sign Up14:18 PM, 1st April 2015, About 10 years ago
Reply to the comment left by "Sharon Betton" at "01/04/2015 - 12:21":
Is there any reason why it should not be the responsibility of the tenant?
If a homeowner has to deal with day to day problems, why shouldn't a tenant. As long as there is no structural problem with the property that is causing a problem there is no reason why it should not be dealt with by the tenant.
I can't see how this could be an unfair contract term. It would be interesting to hear what a solicitor thinks or if anyone else uses a similar clause.
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Sign Up15:42 PM, 1st April 2015, About 10 years ago
At common law, there is in general no implied warranty on the part of a landlord that the demised premises are fit for the purpose for which they are taken. On the letting of an unfurnished dwelling house or flat there is no implied warranty on the part of the landlord that it is in a reasonably fit state for habitation.
The intending tenant is presumed to make his own inquiries as to its condition, and, in the absence of a special stipulation, he takes the house as it stands. If the house is, in fact, uninhabitable, then, after accepting the lease, the tenant is without remedy, except where he has obtained a warranty of fitness, or where he has been induced to take the lease by misrepresentation on the part of the landlord, in which case the tenant may be entitled to rescission or damages
The mere omission of the landlord to disclose defects is not such misrepresentation but the deliberate concealment of some defects may be conduct equivalent to a fraudulent misrepresentation.
On the letting of a furnished house, there is an implied condition that it is in a fit state for habitation at the commencement of the tenancy; and, if this condition is not fulfilled, the tenant is entitled to repudiate the contract at once.
He need not wait to give the landlord an opportunity for effecting repairs. It is a breach of the condition if there are substantial defects in the drainage, or if the house or any part of it is so infested with vermin as to be a source of serious inconvenience to the occupants; but not if there are merely ordinary defects of repair which may be easily remedied.
To fulfil the condition it is not enough that the landlord believes the house to be in a fit state for habitation; it must in fact be reasonably habitable. The implied condition may be treated also as a warranty, and the tenant may recover damages for the breach.
Given that you mention a fridge, I think it's safe to say this is a furnished property. If the property really was uninhabitable at the start of the tenancy (no shower, no fridge, potential mice infestation, renovation work needing to be carried out) then your tenants can set aside the tenancy and maybe pursue you for damages.
Your goal is to show that all of these issues have been exaggerated. The property was habitable and you were willing to do repairs etc. Even so, you accept that the tenant wants to leave and agree to end the tenancy. By not being greedy (asking the tenant to pay for referencing cost and cleaning cost) you can make this split as amicable as possible. You will want to avoid the tenants moving out, bringing a claim against you for breach of contract and asking for their moving costs, agents fees etc as damages.
ashley nissim
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Sign Up16:50 PM, 1st April 2015, About 10 years ago
Reply to the comment left by "George Crofts LLB (Hons)" at "01/04/2015 - 15:42":
That is interesting.
If I am reading this correctly, so long as there is no infestation on the date of the move in there is no reason why the tenant should not be responisble for keeping the property free from vermin during their tenancy.
Thus, a clause stating the tenant's responsibility for this is fair.
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Sign Up18:07 PM, 1st April 2015, About 10 years ago
Reply to the comment left by "ashley " at "01/04/2015 - 16:50":
Hi Ashley
As you say, there is no continuing duty on the landlord to make sure the property is kept in a habitable state. For furnished tenancies, it only needs to be habitable at the start.
I do not think there is anything inherently unfair in making the tenant responsible for making sure a property is free from pests. If you look at the guidance produced by the OFT (a little dated now by still useful) there is a whole section about transferring inappropriate risks to tenants.
https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/284440/oft356.pdf
A clause such as this might go too far and be unfair:
"To take all reasonable precautions necessary in the circumstances to prevent any damage to the the property by [pest and vermin] and in the event of such damage caused by the failure of the tenant to take such reasonable precautions the tenant shall immediately and at the tenant's own expense effect by properly qualified contracts all such repair and replacement as may be necessary to remove any [pest and vermin] and also to repair and make good any consequent damage that may have been caused to the property or the decorations thereof".
An example of a reworked clause could be:
"To take all reasonable precautions to prevent ingress of and damage occurring to the property by [pest and vermin], provided the landlord maintains the structure of the property to reasonably prevent ingress of [pest and vermin]".
The reworked clause balances the risk between the parties. The landlord needs to make sure there is not easy access for vermin and the tenant needs to make sure they don't encourage vermin.
If you do end up with fleas, rodents, slugs etc. and this is the tenant fault (storing rubbish/food inappropriately, keeping dirt animals) you will be able to hold the tenant to account.
If the ingress of vermin was a structural issue (e.g slugs coming through underneath doors or holes that allow rats and mice in) the landlord would need to resolve it.
The above clauses are for example purposes only. I do not suggest anyone use this wording without seeking legal advice. One situation that the example wording does not deal with is where rodents repeatedly breach into a property. Using my example wording, the tenant could suggest that the landlord needs to continually patch up mice/rat holes to prevent easy access. At the same time, the landlord would be suggesting that the rodents can only be coming in because of actions of the tenants (if there is no food available, rodents don't tend to come in).
As an aside, I know that it does seem attractive to make the tenant deal with such issues. The reality may be, though, that a tenant cannot afford to pay for an exterminator. If this is the case, you do yourself no good by simply telling the tenant to sort it. The situation would persist and all the while, it's your property that's being damaged.