Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up12:38 PM, 23rd January 2015, About 10 years ago
Hi Michelle
Thank you for reaching out to us.
The process can ideed be delayed as your landlord MUST obtain a possession order from the Courts to force you to leave. He can only apply for this AFTER the expiry of your section 21 notice. You will have several weeks before getting to that stage.
What you really need here is some positive communication with your landlord. Have you spoken to your bank about the problem? Would your bank be prepared to write to your landlord?
If I received a letter from a tenants bank, explaining why rent had consistently been 10 days late, I would certainly not be taking possession proceedings. Good tenants are hard to find and your landlord will incur costs to get you and your husband out of the property and to find a good tenant to replace you.
By all means ask your landlord to read this discussion thread and comment here. If he would like to call me I would be happy to have a peer to peer discussion with him for you at no charge.
I wish you well.
.
Les Charneca
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Sign Up12:46 PM, 23rd January 2015, About 10 years ago
Reply to the comment left by "Mark Alexander" at "23/01/2015 - 12:38":
Sounds wierd. I agree with Mark totally. As a landlord I would not seek to evict you for this, far from it. Perhaps the landlord wants the building back for another reason and is hiding behind the late rent as an excuse. Take Mark's advice to find a solution, but if the landlord wants you out it is only a matter of time, sorry.
Tom Buckland
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Sign Up12:58 PM, 23rd January 2015, About 10 years ago
Dear Michelle
You may already be aware that a Section 21 Notice entitles a landlord to ask you to leave on "non-fault" grounds - in other words, it matters not whether your rent has been late or if you are keeping animals at the property without the landlord's consent. Even a "perfect" tenant who has been up to date with their rent throughout the course of their tenancy can be compelled to leave if served with a valid notice under s.21.
As Mark has already advised, the landlord cannot force you to move until after the notice has expired and even then, he must first obtain an order for possession from the Court and request a bailiff's warrant before he can remove you. This process can take some time (usually around 6 weeks depending upon the workloads your local court deals with) although the landlord has the option to "fast track" the claim which means he may be able to obtain an order for possession without a hearing taking place.
There are only limited grounds under which a claim under s.21 can be defended (for example, failure to protect a deposit or failure to properly serve the notice). There is however a mechanism for delaying enforcement of any order for possession to up to 6 weeks if you are able to show the Court that you will suffer "exceptional hardship" at being required to leave. You may be able to find assistance with all these points on the Property118 website to see if you have a case, otherwise I would suggest a visit to your local Citizens Advice Bureau who will be able to direct you further.
Before you get to the stage of Court proceedings, I agree with Mark that open and honest dialogue with your landlord may present a sensible solution. Good luck.
Robert M
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Sign Up12:58 PM, 23rd January 2015, About 10 years ago
Mark is right to say that good tenants are hard to find, so any sensible landlord would try to keep their good tenants. However, although banks do make mistakes, they also take instruction from the account holder, and it is your responsibility to ensure that the rent is paid on time (by whatever method), so it is perhaps understandable if the landlord now thinks that the payments will be unreliable. Thus, the issue may be one of regaining the trust of the landlord, and like Mark says, that involves effective communication.
Perhaps if you have someone who could act as a rent guarantor for you (family, or friends, etc), then this would give the landlord the added re-assurance that he needs?
While it is possible to delay the repossession by a few weeks, each delay (and further action by the landlord) will cost money and that cost will no doubt be passed on to you, and you will be required to pay this. Therefore, if you wish to avoid the debts then you need to start negotiating with your landlord straight away.
As a s21 Notice does not give the reason for the landlord wanting possession of the property, how do you know it is for the reason you believe it is for, e.g. the landlord may want to sell the property, or move a family member into it, (or a range of other reasons), but again, a discussion with the landlord may help to answer this.
Mark Alexander - Founder of Property118
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Sign Up13:03 PM, 23rd January 2015, About 10 years ago
I am very proud of the responses so far from my fellow GOOD Landlords 🙂
.
Mark Alexander - Founder of Property118
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Sign Up13:07 PM, 23rd January 2015, About 10 years ago
Just one other point which Michelle raised and none of us have picked up on ....
A landlord is NOT required to serve notice by Recorded or Registered Mail. In fact, our advice to landlords is NOT to do this but to obtain proof of posting from a Post Office.
Our reasoning is that tenants can refuse to sign for mail. However, all a landlords need to prove to the Courts is that notice was served and the Courts will accept proof of posting as proof of service.
.
Mark Lynham
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Sign Up13:09 PM, 23rd January 2015, About 10 years ago
would it not be your responsibility to make sure the rent was paid on time and not have to rely on the landlord to tell you? I can understand the first time it was late but surely then you would have set up a new standing order for the correct date? also, as you say it was to do with a previous property, did they pay out the old amount too?
Sorry, but if its only been a 6 month tenancy and its been late 3 times then its not ideal is it.. and you were very lucky to find a landlord that would accommodate a dog too..
that said, the best way forward is to speak to the landlord and see if you can sort things out.
Paul Franklin
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Sign Up13:13 PM, 23rd January 2015, About 10 years ago
The first step is to talk to and be honest with your landlord as others have suggested. Hopefully he'll have a change of heart if he fully understands your situation.
If you have exhausted this as an option and you are only looking to delay the inevitable I suggest you take your s21 to the CAB or a housing advice centre or the council (though they don't sound like they've been too helpful so far). There are a number of reasons why the s21 could be held to be invalid, including issues with whether any deposit you paid has been protected or not in a deposit protection scheme.
Bare in mind that if you haven't got anywhere else to go when the notice expires, your landlord would have to obtain a possession order from the court before being able to physically evict you. At that point the court would decide whether the notice is valid or not and you can raise any potential arguments you have.
As a side note, the council cannot refuse to help you because your needs are too great or too specific. You should contact them again if it gets closer to the expiry date of the notice and you still have nowhere to go. Contact Shelter for further advice if they still say they can't help you.
Robert M
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Sign Up13:38 PM, 23rd January 2015, About 10 years ago
As Paul says, the Council cannot just refuse to house you because your needs are too great, as they have legally enforceable duties towards homeless people providing you meet the five criteria (eligible, homeless or threatened with homelessness within 28 days, in priority need, not intentionally homeless, and have a local connection). However, this does not mean that they have a nice bungalow for you to move into, the reality is more likely to be many months in B&B/emergency accommodation, followed by an offer of a property you don't like and in an area you don't want, and if you refuse this offer then they have no further duty to help you. Thus, going down the statutory homelessness route is not a good option, it really is a last resort. (and they also have no duty to house your dog, so you may need to re-home the dog elsewhere).
As general advice, get on the Council's housing register (if not on already), AND also apply to as many Housing Associations as possible (the criteria may be different, and the waiting lists much shorter). Do this even if you manage to negotiate with the landlord to remain in your home, or find another private rented home, as you never know if you may need this in the future.
Mandy Thomson
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Sign Up13:46 PM, 23rd January 2015, About 10 years ago
Paul Franklin is right - although English councils are allowed to determine which tenants in their area are "vulnerable" I find it very unlikely that any local authority would not deem a disabled person and a pensioner vulnerable and therefore having a priority need for housing. If the particular council is unable to rehouse the couple, they would be obliged to transfer them out of the area to another authority or social landlord, or even provide assistance for them to be rehoused by another private landlord. The fact that the OP's partner is a pensioner also means the couple may be eligible for housing in an elderly person's sheltered housing scheme, so they'll have more housing available to them, and moreover this is much more likely to be suitable for the OP (i.e. more adapted for a disabled person) and is usually more pleasant than regular council housing.
However, as others have already said, most local authorities will not be interested in rehousing tenants until the current landlord has obtained a court order, simply because they're just so short of housing stock. Between issuing a s.21 and obtaining a court order anything can happen, and housing departments wait to see if the landlord changes his mind - this is known as gate keeping.